Worked in call center before
Resume:
Michelle Ann A. Mancera
*.*********@*****.***
OBJECTIVE
To be part of a competitive and challenging environment where I can develop my skills and knowledge. To provide optimistic contribution to the company. PERSONAL INFORMATION
AGE : 24
GENDER : Female
DATE OF BIRTH : March 24,1995
CIVIL STATUS : Single
RELIGION : Roman Catholic
WEIGHT : 50kg
HEIGHT : 5’0
EDUCATIONAL BACKGROUND
Primary: St. Francis of Assisi College System
Secondary: The New Filipino Private School
Tertiary: St. Scholastica’s College Manila
Bachelor of Science in Mass Communication Minor in Advertising ON THE JOB TRAINING
May-June 2016 -INTERN, GREAT WALL ADVERTISING (copywriter,administrative work, creating campaign and posters using Adobe Photoshop) Affliliation
2013-2017- Member, Communication Society
2017- 11th
Hildegarde Awards (Design Committee)
2013-2015 –Member, College Pep
WORK EXPERIENCE
Customer Service Porting Specialist - TELETECH (Sprint WLNP)
(February 2018– October 2019) Five Ecom Bldg. North Palm Coast, Pasay City
- Served customers which required excellent communication skills.
- Handle customers port request fall out (Inbound and Outbound calls)
- Work with multiple phone carriers and coordinate between the end user and the carrier.
- Submit and check statuses of submitted pending port requests
- Send,scan,collect,organize and update customer data
- Submit all change requests with needed rejection information
- Help customers with general inquiries
- Ensure customer satisfaction and provide professional customer support Skills and Competencies
Oral and written communication
Time management
Customer service
Interpersonal skills
Adaptability
Teamwork
Knowledgeable in Microsoft Office and Adobe photoshop CHARACTER REFERENCES
Rie Cellin Arayata : Team leader/ Supervisor - Sprint WLNP Five Ecom Bldg. North Palm Coast, Pasay City
Genesis Villar: Team leader/ Supervisor and Trainer - Sprint WLNP Five Ecom Bldg. North Palm Coast, Pasay City
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