Maintenance Support

Michelange Tshibanda Mpiana

***** * ******* **** ******, Germantown, MD 20874

240-***-**** *********@*****.***

SKILLS

Installation and maintenance services

Users Support over the telephone and by email

Networking and providing support for Windows and Linux issues

Configuration and testing of any new hardware and software

Installing and operating Windows desktop operating systems

TCP/IP networking and hardware maintenance and repair

Ensure computer hardware is safe & complies with health and safety legislation

Bilingual: English and French; Excellent Communications

EDUCATION

Major: Computer Science – Montgomery College, Germantown, MD 2016- present

Information Technology Certificate – CTI, Durban, South Africa 2015

High School Diploma – ITI Gombe, Kinshasa, Democratic Republic of Congo 2011

EXPERIENCE

Community Service for Autistic Adults and Children, Montgomery village, MD September 2017-present

Day Residential Support Staff

First point of contact for the individual with autism

Help individuals with tasks including timely medication consumption

Assist with musical class attendance, schedule making, and various day to day activities

The Arc Montgomery County, Rockville,MD February 2016- July 2017

Bus Aide

Helped the driver with the transport of individuals with autism

Maintained an environment of calm and control

Assisted in the loading and unloading of individuals using wheelchairs

Comfort Health Center Durban, South Africa January 2015- November 2015

IT Technician

Responsible for installation and maintenance services

Supported users and network administrators over the telephone and by email

Networked and provided support for Windows and Linux issues

Configured and tested of any new hardware and software

Installed and operated Windows desktop operating systems

TCP/IP networking and hardware maintenance and repair

Ensured computer hardware is safe & complies with health and safety legislation

Contact this candidate