Virtual Assistant, Customer Service Associate

CUSTOMER SERVICE REPRESENTATIVE

- Billing Inquiries

- Basic Troubleshooting for Cable and Phone Service

- Work Order

Teletech Bacolod Feb 2013 - Dec 2015

- CRM Management

- Marketing Mangement

- Transaction Coordination

Tailored Inspections LLC Sep 2018 - Apr 2019

Re/Max Palm Realty Aug 2017 - December 2018

WORK EXPERIENCE

CRYSTAL JOY

FERNANDEZ

2 7 y r . o l d M a r r i e d

PERSONAL PROFILE

With more than 5 years of experience in

the Business Processing Outsource, I

have developed my communication skills

through emails and calls. I am a very

techy person and willing to listen and

learn as I progress. I am known for

enhancing performance through business

process improvement and implementing

best practices.

AREAS OF EXPERTISE

Customer Service Specialist

Techinical Support Tier2

Virtual Assistant in Real Estate field

CONTACT INFO

Address: Fatima Village Blk 41

San Carlos City 6127

Email: **********@*****.***

LinkedIn: www.linkedin.com/in/crystal-

fernandez-74681b166

UNIVERSITY OF NEGROS OCCIDENTAL

RECOLETOS

Bachelor of Science in Civil Engineering

undergraduate

Civil Engineering June 2014 - March 2015

ACADEMIC HISTORY

Charles Miller Tailored Inspections LLC Owner

Email: *******@*******************.*** Phone: (941) 549- 2962

Erin Daum Realtor with Remax Palm Realty

Email: ********@*******.*** Phone: 941-***-****

WORK REFERENCES

Convergys Bacolod Dec 2015 - June 2017

- Tier 2 Technical Support Representative

- Basic Troubleshooting for Internet Service

- Repair/Dispatch Ticketing

VIRTUAL ASSISTANT

- Booking & Scheduling Appointments

- Preparing Presentations

- Excellent Communication

(Emails/Calls)

Dropbox, Skype, Google Voice, Google Drive, Google Doc, Google Sheet, Google Slide, MS Word, MS Excel, and many more.

Excellent communication skills

Web and tech savvy, require little to no training. Basic troubleshooting for cable, internet and phone service. MAIN SKILLS

Contact this candidate