Customer Service Manager
Resume:
Renee Zajon
Assistant Community Manager
Fitchburg, MA 0420
******@***.***
Experienced Assistant Community Manager with demonstrated history of working in the real estate industry. Skilled in Retail, Sales, Management, Time Management and Team work. Work Experience
Administrative Coordinator
FirstService Residential – Murrells Inlet, SC
February 2018 to present
Serve as community administrator to 8 homeowner associations’ Board of Directors Prepare monthly Board meeting packets and annual HOA meeting documents Provide customer service to residents of all associations served by the office. Work directly with all Architectural review and Designs chairpersons to coordinate the implementation and execution of architectural control standards Provide support to the community managers as required Administrative Coordinator
Ally Management - Myrtle Beach, SC
February 2014 to 2018
Work closely with Property Managers to ensure a smooth operating community of 2000 units. Make meeting preparations, ensure proper set-up, and ensure that all meeting materials are available in advance to the Board members, at meetings for the membership. Verified all customer complaints were handled promptly and appropriately. Communicated effectively with owners, residents and on-site associates. Compose and drafted all outgoing correspondence and reports for managers. Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Developed reputation as an efficient service provider with high levels of accuracy. Administrative Analysts
Kelly Services - Westborough, MA
February 2012 to February 2013
Supports departmental, operational, or project functions such as invoicing, budget preparation and variance reporting, document control and records management, creation and maintenance of manuals or technical or commercial papers, creation and maintenance of databases and records, preparation and validation of daily, weekly, monthly reports, etc. Coordinates contract management paper flow and ensures all related documentation has been received within contract deadlines.
Research and respond to special requests from the team. Coordinate all aspects of department meetings, off-site planning meetings, conventions, and conferences including travel arrangements, itineraries, catering, room reservation, telecommunications and audio- visual set-up, building access and security arrangements and assembling materials.
Analyzed departmental documents for appropriate distribution and filing. Marketing Administrator/Customer Service
L-3 ESSCO - Ayer, MA
February 2008 to February 2011
Provides dedicated administrative support to the Sales & Marketing Department and exceptional customer service.
Assists in coordinating all aspects of trade show participation, including scheduling, travel, materials & shipping.
Follow-up with Accounts Payable Department to ensure invoices are paid. Plan and coordinated logistics and materials for board meetings, committee meetings and staff events. Coordinate domestic and international travel arrangements, including booking airfare, hotel and transportation.
Serve as corporate liaison between the finance, IT and marketing departments. Education
High School Diploma
Fitchburg High School - Fitchburg, MA
Skills
CUSTOMER SERVICE (10+ years), RECEPTIONIST (6 years), RETAIL SALES (6 years), ACCOUNTS PAYABLE (5 years), FINANCE (3 years), Administrative Support (10+ years) Additional Information
SKILLS
Accounts Payable, Contract
Management, Customer Service, Report
development, Trusted key holder, Quick
learner,Strong client relations, Schedule
management, Budgeting and finance
Self-motivated, Microsoft Office,
proficiency Travel coordination, Event
planning, Flexible Works well under
pressure, Microsoft Excel certified
Contact this candidate