Safety Officer Sales
Resume:
Lucas Stickler
Client Focused SaaS Leader Education & Technology
TEACH LEARN GROW REPEAT
Portland, Oregon
Experience
Relias (formerly OnCourse Learning/IPCed)
Senior Client Success Manager
October 2018 – July 2019
Vancouver, Washington
- Acquisition Transition, providing a positive transition for clients from one educational platform to another.
- Developing client partnerships during transition to limit attrition due to acquisition.
- Providing cross-platform support, knowledge, and training to limit attrition.
- Providing multi-departmental expertise to support transition assistance and making sure that all functionality is available across all education platforms. Lead, Client Success (Client Advocacy, OnCourse/IPCed) May 2016 – October 2018
- Created and Developed successful, self-sufficient & autonomous Client Success Team with Client Success Manager.
- Developed service and business expansion functions, focusing on increasing revenue though product up-sales, renewal opportunities, and lowering service-based attrition and cancellations by over 75%, versus previous model.
- Implement and Train custom Learning Management System (LMS)
- Advance Troubleshooting of specialized custom applications
- Use of Salesforce CRM for Client Management, Leads, Retention, and Ticketing.
- Use of Salesforce CRM Admin Functionality for training, education, and workflow purposes.
- Provide service, sales, and marketing to over 3500 SaaS subscription clients.
NIC Tech (Network Information and Computer Technologies) Network and Web Design Consultant
October 2010 - Present
Portland, OR
NIC Tech assists Small Local Businesses achieve an online presence that will Contact
*****.*.********@*****.***
www.linkedin.com/in/lucasstickler
Education
ITT Technical Institute
School of Technology
AAS Network Administration
Mount Hood CC
Web Mastery and Design
2 YR Technical (no degree)
Top Skills
LMS/CMS/DMS Technologies
CRM Technologies
SalesForce ®
Microsoft Office
Networking
Windows Server
Leadership
Web Dev
Client Success
Professional References
Letters of Recommendation
from former Managers and
clients are available upon
request.
July 2019
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positively impact sales and service. I conduct B2B sales, online marketing, networking, and Consulting. I also Manage and Create websites using various CMS' on and offline. I create and implement SEO strategy plans for small businesses. This is a current moonlighting DBA.
Sharp Microelectronics of the Americas
Contract Web Developer
February 2015 - October 2015 (9 months)
Camas, WA
- Developed Document Management System using Liferay professional tools.
- Developed Tools for quick updates to Intranet and Internet Sites.
- Worked with Java/Json developers to create a custom data transfer app.
- Developed, updated, and repaired 13 international websites, using tools for HTML5/CSS3 and JavaScript.
- Used CMS’, Online Tools, and various software such as SalesForce, Liferay, Drupal, Wordpress, MySQL, KnowledgeTree, Adobe Creative Cloud and more.
- Successfully communicated with employees World Wide, including Taiwan, Germany, China, Japan, Australia and within the United States.
(Gap due to education, self-employment, and contract positions) Iso Development
Accounts Manager
2007 - 2009 (2 years)
Damascus, OR
My responsibilities were to generate leads through various means, including warm leads, cold calling and networking. I also opened leads and informed them on product information for the closing sales associate. I trained phone staff and sales associates on script use, opening, and various response techniques. I created and implemented new script use based on customer lead background.
US Navy
E4 Machinery Repairman
2002 - 2006 (4 years)
Manual Machinist, Physical Security, LEAN (Kaizen) Officer in a Manufacturing Environment, Safety Officer, Electrical Safety Officer, Lock-out/Tag-out Program Advisor. DD214 Available.
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