IQBAL AHMED JEELANI
Cell: ****-809-***-****.
E-Mail ID: *******@*****.***
Job Interest : Customer care Executive/Front Desk -Agent
Sales Executive
Skills and Talents:
Good customer care, organizational and administration skills.
An ability to work under pressure and to deadlines
Demonstrated skills in customer relationship management with in-depth understanding of transaction processing.
Supervises workload during shifts. Schedules the front office Staff
Evaluates the job performance if each front office employee.
Participates in the selection of front office.
Maintains working relationships and communicates with all departments.
Managing the correspondence between the sales team and their clients
Monitoring customer accounts.
Providing data and reports to help the sales team.
Achieve their objectives through effective planning, setting sales goals
Good written and verbal English and Arabic.
I can handle various problems instantaneously by taking them as challenge either in group or individually.
Technical Knowledge:-
Operating System : Windows 95/98, NT, 2000/XP,Windows10
Word Processing : MS-Word, Page Maker, Power point.
Spread sheet : MS Excel.
DBMS : FoxPro, MS Access, VB
RDBMS : Oracle 7.3.1, Oracle 8, 8i.
Computer Languages : COBOL, C, C++, VB . Net.
From ‘Arena Multimedia‘ Bangalore.
Web Engineering:
Graphic Packages : Photoshop, Flash, Illustrator9.0, 10.
Web designing software : HTML, DHTML, Java Scripting and Front Page.
DOT NET Technology : VB.NET
Experience:-
Total 16 Years of Experience in Reputed Companies in EDP, Customer car, .Sales & Marketing, Accounts, & Admin Dept.
a.Saudi Arabia - 6 years, Jeddah
b.U.A.E. - 8 years, Abu Dhabi.
c.In India - 2 years.
2/4
From Jan.2017- to June 2018:
Worked in “Master Automotive Service Centre” Abu Dhabi U.A.E.
As “Accountant and Admin. Executive Assist. to CEO”
Handling incoming and outgoing correspondence.
Reporting directly to the CEO, the Executive Assistant to the Director.
Administrative, and development support to the CEO, Director as well as the Senior Leadership Team (SLT) and HR. as Executive Assistant
Communicates with the general staff on the CEO’s behalf and coordinates logistics with high-level meetings both internally and externally.
Coordinates meetings and strategic activities with the SLT, The Management Team (TMG), and members of PRB staff.
Worked directly with senior level staff and HR both internally and externally. Accounts Entries on daily Basis
Tax Invoicing for All credit Customers.
Worked in Accounts Receivables, Follow up for All Insurance companies for Payments.
Prepare response to correspondence containing routine enquires.
Organize and sort paperwork, documents and computer based information
From July – 2013 to Nov. 2016.
Worked as Sales Manager (Prop.) – Metro Stationery & Metro Tours & Travels
GULBARGA- KARNATAKA –
Concentrating on Daily sales with good results as maintain target
purchasing according to requirement of the shop on regular basis.
Gathering information for implementing business.
Follow up with the clients internal team.
Analyzing data on past performance, and projecting future performance
From Oct. 2005 to Nov. 2011:-
Worked as “Sales Executive.” In L’azurde Group of Gold & Jewelleries.
One of the Asia’s and Middle East Largest Gold and Jewelleries Company at Abu Dhabi branch U.A.E.
Nature of work:
Done counter sales of 18K Gold Jewelleries and Diamonds performance up to the customer satisfaction.
Interact with the customer in English and Arabic Language.
Presenting the product or service in a structured professional way face to face
Achieving the sales targets.
Listening to customer requirements and presenting appropriately to make a sale.
Recording sales and order information and sending copies to the sales office, or entering figures into the computer system.
Reviewing own sales performance, aiming to meet or exceed targets.
3/4
From Dec-2004 to Feb-2005:-
Worked as computer Lab In charge at “Rajiv Gandhi First Grade College” Tumkur, India.
Ensuring all the Machines (Pcs) are in good condition and maintaining the smooth operation.
Apart from above, routine work of inspecting and guiding the students in their work as well as developing project reports and web related.
From July 2003 to Dec-2004:-
Worked in “Arena Multimedia” as Maintenance Engineer at Tumkur, India.
Nature of work:
Look after the computer Lab, daily requirement of students.
Developing web pages for demonstration and 2 d animation works using Photoshop & Flash and Illustrator.
Runs the server environment cost effectively and efficiently.
Install configure administer and support various control software and network services on Ms-Windows based server.
From 20th July 1996 to Mar. 2003:- Al Mansour Jewelleries Jeddah K.S.A.
Worked as a Computer Programmer Cum Accountant for 6 years in Novell Netware LAN system ver 4.11 with 10 terminals.
Nature of work:
During my accountancy at the same company I have developed(in group) many
Projects in Sales & Inventory.
Quarterly inventory for company Gold showroom in Jeddah & Makkah, on regular basis . Maintaining Monthly Accounts and pay bill of the staff.
Daily collection account reconciliation of bank on regular basis.
Maintaining the all the vouchers gold receipts and payments and cash payments
And receipts for the preparation of daily collection statement.
In same Organization
Worked as “Sales coordinator and IT support” in Jeddah Al Kandara Gold Souq for wholesales section – for 2 years. This is a very responsible position which require highly professional talent and skill to look after the matters of trade and contract business.
Nature of Work:
Handling incoming and outgoing correspondence.
Inventory done in whole sales section physical checking of Gold every three months Assist and co ordinate the sales section.
Contact the credit customers and prospects to arrange appointments or make follow-up calls to confirm orders or delivery dates.
Updating the software time to time according to management needs.
Prepare response to correspondence containing routine enquires.
Khaja Banda Nawaz Hospital Gulbarga, India [One of the reputed Hospital]
Worked as a Computer Programmer with Novell Netware in LAN environment.
4/4
Nature of work:
Preparation of Daily collection statement from various departments of Hospital.
Entries of Cash Receipts & Payments Voucher, Bank receipts, Bank Payment Voucher,
Petty Cash vouchers.
Echo Cardiograph Lab Test Report/ Patient Invoices etc.
Maintaining Monthly Accounts and pay bill of the staff.
Handling the server.[main computer] for Outpatient, Inpatient counter And Accounts section of the Hospital.
PROFESSIONAL QUALIFICATION.
Diploma in Computer Science Engineering D.C.Sc. Eng.
Passed from H.M.S. Polytechnic Tumkur, Affiliated to Board of Technical Education, Bangalore,INDIA.
Associated Membership of All India Engineers (A.M.I.E):
From Institute of Engineers–Kolcatta, India Registration No.RL-00336 Membership No. ST-269305-3.
Personal Details:-
Sex : Male
Age : 46 Years
Marital status : Married
Nationality : Indian
Passport details : N 1329052, Issued on 23/07/2015
Valid until March 22/07/2025
Contact address : S/o Gulam Jeelani
H.No 11-1846, Behind S.B. College,
Vidya Nagar Colony, GULBARGA
KARNATAKA – STATE – INDI.A
Diving License LMV From INDIA No.KA32-20150014098
Valid till 31/06/2020.
Languages Known : English, Arabic, Urdu, Hindi & Kannada
Reference: Available upon request.