Manager Customer Service

Mennatallah Mohamed Zaky Abdallah

E-

mail:*****.******@*****.***

Mobile:+201********

Personal Data

Date of Birth January 5th, 1986

Place of birth Alexandria (can relocate to other country) Nationality Egyptian

Marital Status Single

Education

Bachelor of Tourism and Hotels Studies

Faculty of Tourism& Hotels - Tourism Guidance

Department Alexandria University - 2007

Session: 2003 - 2007

Grade: Good

Training

Secretary

Egy-Trade Company “Shipping Line”

October 2006 - January 2007

Professional Experience

Secretary

Alexandria Union Club

June 2007 - September 2010

Manage internal and external

2correspondences Manage archiving and

filing system

Coordinate meetings for chairman

Import Ofcer

Abo Mady Co. for Transportation

September 2010 - May 2011

Manage import section daily tasks Handle

transportation activities Manage section expenses

Maintain and update company Data base

Executive Secretary

Food Machinery Engineering

September 2011 - 2014

Manage internal and external correspondences with

suppliers Prepare approved ofers and requests

Organizing company profile presentation

Coordinate meetings, events and outdoor

fairs. Manage archiving and filing system

Customer Service

Printing and packaging Technology

From May 2014 – June 2016

Ofce Manager

From June 2016 - Jan.2018

Prepare approved ofers and

requests

Coordinate meetings, events and outdoor fairs

Prepare and submit the quotation with the estimation dep.

Arrange meetings and travel reservations for the manager

Maintain scheduling and events calendar

Schedule and confirm appointment for clients

Organize a filling system for important documents Provide service to the customers

Language Skills

Arabic Native

English Excellent

Germany Good

Computer Skills

Microsof Windows Very Good user

Microsof Ofce Very Good user

Internet Good internet and data searching user

Personal Skills

Excellent Communication skills

Self motivated and ambitious

Ability to work in groups as individually according to job requirements Ability to deliver under strict deadlines Ready to learn new technologies and adopt to work

conditions Excellent trouble shooting skills

Very good negotiations skills

Many thanks for giving time to read my C.V hoping it will satisfy your minima requirments

2

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