WORK EXPERIENCE

Sort Area Manager

Amazon Delivery Station DSX - San Antonio, TX

August 2018 to Present

• Oversee over 156 associates through induction/sortation processes

• Implement standard work process required by the AMZL network

• Launched DSX1 as sortation manager to be the first and fastest ramp up station in the southwest Texas region. Starting from 7k to 38 k within 2 weeks and not putting any customer packages at risk

• Achieved 93 PPH goal and set the new network standard across the southwest Texas region

• Accomplished WOW 5%-7% stow rates improvements over a 6 month period by leaning out processes to assist associates while stowing

• Requested by regional leader to support other southwest Texas stations to improve PPH and stow rates

• Assist other operations managers in leaning out processes to assist in increasing station PPH overall

• Drove UTR from 18 minutes down to 7 minutes by changing flex schedule time by 15 minutes to mitigate wait time of flex drivers

Outbound Dock Area Manager Houston TX

Amazon Corporate Fulfillment Center HOU3 - Houston, TX January 2018 to August 2018

• Oversee the delivery of Amazon orders to customers

• Build, optimize, and assign delivery routes on shift

• Communicate with and respond to Amazon Customer Service associates on delivery exceptions and requests

• Support Amazon operations leadership team in daily operations management of the delivery station, including route assignment, leading meetings, and communicating with internal and external suppliers.

• Troubleshoot problems through to resolution, escalating as necessary

• Provide vacation coverage for other managers

• Review and update SOPs as required

• Participate in Lean/Kaizen, Black Belt, and other Operational Excellence initiatives ROBERTO

GAITAN

San Antonio, TX

adawkn@r.postjobfree.com

210-***-****

Over 17 years of management experience in overseeing day to day operations. Hire and develop junior leadership, by driving safety, quality, and production. 10 year prior service member Willing to relocate: Anywhere

Authorized to work in the US for any employer

Pick Area Manager

Amazon Corporate Fulfillment Center Carteret NJ EWR 2017 to 2018

• Build, optimize, and assign delivery routes on shift

• Communicate with and respond to Amazon Customer Service associates on delivery exceptions and requests

• Support Amazon operations leadership team in daily operations management of the delivery station, including route assignment, leading meetings, and communicating with internal and external suppliers.

• Troubleshoot problems through to resolution, escalating as necessary

• Provide vacation coverage for other managers

• Review and update SOPs as required

• Participate in Lean/Kaizen, Black Belt, and other Operational Excellence initiatives San Antonio Triumph Group NAAS Division Quality Assurance Manager Boeing

2016 to 2017

• Defined and performed process proofing and product audits for site wide aircraft

• Review technical data packages to identify any requirements needed

• Implement lean process to avoid safety concerns and perform routine audits

• Drive quality to prevent the occurrence of defects

• Developed 7 Quality assurance specialist inspectors for site wide aircraft inspections C-17 Global Master Project Manager Triumph Group NAAS Division 2015-2016

• Responsible for 56 personnel in fuel tank maintenance operations, scheduling, and budgeting.

• Developing and implement policies that ensure effective completion of area functions.

• Complete documentation as required of customer

• Assist in developing short and long term goals and strategies. Dreamliner Fuel Systems Project manager North American Aircraft Services 2014 to 2015

• Responsible for 43 mechanics in fuel tank maintenance operations

• Regulate work flow to ensure maximum efficiency with personnel

• Oversaw design and implementation processes

KC-135 Program Manager

North American Aircraft Service

2010 to 2014

• Responsible for 23 mechanics in aviation production maintenance in aircraft fuel systems and structure repairs.

• Negotiated bids for maintenance tasks with customer

• Identified and generated new business development to produce annual 56% profit margins

• Monitored and supervised overall program quality and anticipated potential schedule or priority delays and initiated plans for alternative actions

• Coordinated closely with related departments to maintain schedules and enforce necessary changes and revisions to make schedule

Aviation Production Manager VQ-4

USN

2009 to 2010

• Responsible for 43 junior peers in military operations

• Oversaw over 176 launch recoveries in flight line maintenance.

• Over twelve hundred hours of troubleshooting and repairing T-56, T-700, and CFM-56 engines Quality Assurance Supervisor

2008 to 2009

• Overall quality assurance leading supervisor of the detachment and safety

• officer for all ground safety manners

Powerplants Technician

USN

2003 to 2007

• Performing as a powerplants technician and collateral duty inspector. Directly

• supervised 6 personnel on accomplishing phase and routine maintenance on the

• P-3C aircraft and line duty evolutions

Powerplant Technician

USN

2002 to 2003

• Performing as a powerplants technician removing and replacing engine parts

• and rigging throttle controls.

Aircraft Mechanic

USN

2000 to 2001

Basic initial Turboprop school

EDUCATION

Bachelor of Arts in Business Management

Hallmark Institute of Technology

April 2015

SKILLS

• Time management

• Problem solving

• Conflict management

• Excellent verbal and written communication skills

• Self-starter

• Highly organized

• Microsoft office

• Powerpoint

• Word

ADDITIONAL INFORMATION

• Manage and coordinates operational planning efforts related to cross-business integration of the program plans and/or projects.

• Consult with senior and executive management and serves as a liaison to internal and external partners on department and enterprise strategies.

• Facilitated strategic and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.

• Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results.

• Provided advice and guidance, and negotiates approval of communication materials with executive management and Subject-Matter-Experts.

• Ensures communications meet established standards of appearance and content and that all logistical requirements are satisfied.

• Supports and advises management through research and analysis of internal/external business data including industry best practices and competitive information.

• Apply expert knowledge of project/program management to ensure efforts meet defined objectives, follow a structured timeline and are delivered on-schedule and within budget, including dashboard monitoring, metrics synthesis and quality assurance methods.

• Assists with the establishment and oversight of vendor performance measurements.

• Assists with developing strategies and programs to ensure a high level of vendor efficiency.

• Offers insight to the Executive Management Group in regard to vendor performance, reports results, and identifies opportunities for improved performance.

• Monitors the program and/or project deliverables and assists with early warning detection, problem triage, solution development and implementation.

• Manages a highly matrixed environment and builds and maintains relationships with senior level executives.

• Manages personnel and associated hiring, career planning, counseling, performance appraisals, disciplinary actions, and resolution of personnel issues and provides professional/technical coaching and guidance to the team. Skills

• Independent self-starter with the ability to handle multiple priorities, strong attention to detail and highly organized with proven results in a fast-paced environment.

• Critical thinking ability; can understand all the information available, tie it all together and create reports with proven experience presenting to senior management and BOD.

• Excellent verbal and written communication skills with the ability to present information in differing degrees of detail and form depending on the audience

• Strong analytical, problem solving, critical thinking and decision-making skills with a strong sense of urgency combined with time management skills.

• Excellent collaboration, negotiation, facilitation and conflict management skills.

• Ability to define results and communicate in a matrix environment.

• Advanced skills in Microsoft Office. (Exel, PowerPoint, Word etc )

• Proven work experience influencing others to initiate a recommended course of action to solve a problem or increase efficiency.

Contact this candidate