Customer Service Manager

Monika Bootha - Curriculum Vitae Page * of *

B

Address: Modimolle, South Africa

Phone: +27 (0-71-257-**** or +27 (0-82-808-****

Email: ******.******@*****.***

Monika Bootha

Bookkeeping and Accounting Expertise General Accounting Services Customer Service Excellence Sales Agriculture Knowledge

-Analytical Thinker Deadline-driven Focused-

An industrious and goal-oriented individual is offering a track record of success supporting overall company accounting and bookkeeping activities. Demonstrate in-depth knowledge of accounting procedures and sales practices and customer service practices. Leverage strong problem-solving skills and accuracy coupled with the ability to identify and implement improvements to streamline accounting processes while increasing organisational effectiveness.

PROFESSIONAL WORK EXPERIENCE

Watergat Pub and Grill, South Africa July 2018 to December 2018 Manager

Yeolande Botes 062-***-****

• Managing the Bar and Kitchen.

• Responsible for point of sale and cash-ups.

• Overseeing stock control.

• Acting as part-time Chef as required.

• Offering first-class customer service at all times. Breakaway Trading, South Africa September 2017 to July 2018 Sales Assistant

Serpico Silvestri 082-***-****

• Managing both incoming and outgoing stock.

• Checking GRV’s and stock purchases.

• Offering first-class customer service at all times.

• Responsible for point of sale and cash-ups.

• Performing basic bookkeeping duties.

• Overseeing transportation of stock and deliveries

• Handling customer complaints or handing customers on to Management.

Pepe's Restaurant, South Africa December 2017 to July 2018 Waitress

Pepe Silvestri 082-***-****

• Greeting and escorting patrons to their tables.

• Presenting the menu.

• Preparing tables by setting up linens, silverware and glasses.

• Informing patrons about the day’s specials.

• Offering menu recommendations upon request.

• Taking accurate food and drinks orders.

• Serving food and drink orders.

• Delivering and collecting bill payments.

• Providing excellent customer service to guests.

KEY COMPETENCIES

Bookkeeping and Accounting Expertise

Bank and Account Reconciliations

Financial Reporting

Sales Strategies

General Ledger

Monthly Debtors

Trail Balance

Regulatory Compliance

GAAP/IFRS

Budget Management and Forecasting

Statistical and Analytical Data Analysis

Attention to Details and Accuracy

Deadline-driven

Industrious

Critical Thinking

Problem-solving

Strategic Planning

Communication and Interpersonal

Skills

BOOTHA

Monika Bootha - Curriculum Vitae Page 2 of 2

EDUCATION

Matriculated: National Senior Certificate

2005

Hoërskool Landboudal, Jacobsdal, South

Africa

TECHNICAL SKILLS

• Microsoft Office: Word, Excel,

PowerPoint, Outlook

• IQ Retail

• GAAP

• 4POS Point of Sale

• Pastel Invoicing

• Pastel Accounting Basics

Jagkamp, South Africa April 2017 to September 2017 Co-Manager

Jan Steenkamp 082-***-****

• Managing the Bar.

• Responsible for point of sale and cash-ups.

• Overseeing stock control.

• Acting as part-time Chef as required.

Buiteklub, South Africa January 2017 to March 2017 Co-Manager

Debbie Goenewald 072-***-****

• Managing the Bar.

• Responsible for point of sale and cash-ups.

• Overseeing stock control.

• Managing the Petty Cash.

• Performing overall Bookkeeping functions.

• Procuring stock.

• Organising technical and building maintenance as needed. Waterberg Self Stoor, South Africa May 2007 to December 2016 Manager

Wilna Jordaan 071-***-****

• Overseeing rentals and contracts.

• Managing the Debtors function.

• Managing Bookkeeping and cash payments.

• Providing exceptional customer service.

• Organising technical and basic car maintenance.

• Managing properties, including building construction and house renovations.

Monza Boerdery, South Africa December 2012 to August 2016 Co-Ownwer

• Planning and setup of the Sheep Farm.

• Setting up of pasture.

• Calculating feed per unit.

• Mixing of feed.

• Organising Veterinary care as required.

EARLIER CAREER AND PROFESSIONAL WORK EXPERIENCE

Vosburg Slaghuis, South Africa November 2006 to May 2007 Sales Assistant

Ralia Vos 082-***-****

• Advising and serving customers.

• Processing payments.

• Assisting customers in order to help them find what they need.

• Ensuring stock levels are well maintained.

• Promoting store cards or special offers.

Contact this candidate