Sales Social Media
Resume:
Elizabeth Gilbert
*******************@*****.***
P.O. Box 6741, Pine Mountain Club, CA 93222
linkedin.com/in/bethegilbert
SUMMARY
Expert Salesforce Platform Application Builder and Administrator with 5+ years of experience including discovery, requirements, building, testing, deploying, training and adoption using the Lightning Platform. Reputation for forging respected, trusted advisor relationships with stakeholders and customers. Highly focused and results oriented professional skilled in leadership, project management, business process analysis, product ownership, software development lifecycle, and problem resolution. Demonstrated capability for product strategies and tactics for closing business including tactical sales support. SELECTED ACCOMPLISHMENTS
Facilitated the desired design result and rapid adoption for 5 Salesforce Enterprise solutions
Successfully redesigned and reversed a $65K failed Salesforce NPSP deployment
Over 10 years managing the software life cycle for a mission critical life saving software application
Deployed 1st portable hazmat emergency response system adopted by all North American Class 1 railroads TECNOLOGY SKILLS
CRM - Salesforce.com including Sales Cloud, Service Cloud, Workbench, Data Loader, MS Access
Nonprofit - Salesforce.org Nonprofit Success Pack (NPSP) and Higher Education Data Architecture (HEDA)
Integration/Salesforce App Exchange - FormAssembly, Zapier, Stripe, Demand Tools, Visione, Field Trip
Marketing - Eventbrite.com, SoapboxEngage.com Events, Constant Contact, MailChimp, WordPress
Project Management - MS Project, Trello.com, Smartsheet.com
Productivity - Microsoft Office (Excel, PowerPoint, Visio, Word), Google G Suite
Graphical - Adobe InDesign, Lightroom, Photoshop, Premier Pro PROFESSIONAL EXPERIENCE
Salesforce Consultant 2017-Present
Phased development, system configuration, site acceptance testing, training and adoption of Salesforce.com nonprofit (NPSP) and Higher Education (HEDA) projects. Project manager and solutions architect for database design, third party interface development and phase definition. Provide business analysis to streamline work flow and assure organization metrics are included in CRM. Facilitate written content product support including grant funding and board presentations. On-going administrative support.
Launched customized Salesforce HEDA implementation driving institute accreditation
Created gamification to visually assess record completeness for custom support opportunities
Decreased applications submitted for training programs time from 4-6 hours to less than 30 minutes
Spearheaded process analysis, stakeholder approval, and requirements for third party APEX development Freelance Professional Photographer (elizabethgilbertphotography.com) 2015-2017
Successfully took a hobby and launched a profitable digital photography business
Specialized in images for real estate, web page visual messaging, social media advertizing and book covers Senior Business Consultant 2012-2015
Deployed Salesforce Sales Cloud for a small sales team
Orchestrated in-depth benchmarking studies to uncover and understand competitive products, industry trends, risk assessment, feasibility of new product features, and potential product market
Produced future state/SWOT Analysis for automated fire inspection licensing for the Los Angeles area 2
SAFER Systems, Inc. (safersystem.com) 2003-2011
The industry leading manufacturer for rapid response real-time emergency software and systems. Clients Include international chemical/petrochemical manufactures, domestic railroads and U.S. government facilities. President/Partner 2006-2011
Leadership and P&L. Focused on strategic and business planning including sales, marketing, product support, market expansion, talent management, and product development strategy. Handled direct corporate relationships, partner reports and presentations, agent administration and vendor relationships. Oversight for multiple domestic and international offices. Extensive (70%) International and domestic travel.
Successfully led company through the 2008 economic downturn
Drove annual gross sales from 2.3M to 5.6M while maintaining profitability
Undertook initiative to enter the Chinese market, leading to multiple new system sales
Formulated strategy for industry acceptance to deploy Software as a Service (SaaS) SAFER software Vice President 2003-2006
Transitioned ownership in 2003. Responsibilities included R&D, engineering, production, field service, 24/7 domestic and international customer service, product marketing and technical sales support.
Lifted and drove adoption for Salesforce CRM for sales and customer support
Achieved 94% customer retention and support contract renewal objective
Accelerated petrochemical industry sales with industry first, multi-component dispersion model PRIOR RELEVANT EXPERIENCE
Vice President, Operations, SAFER Systems, L.L.C, Westlake Village, CA Production Manager, DuPont SAFER Systems, Westlake Village, CA CERTIFICATIONS
Salesforce Platform App Builder Certification #20561475 Salesforce Administrator Certification #18289303
Salesforce Trailhead Ranger (trailblazer.me/id/egilbert3) EDUCATION
Bachelor of Science, Computer Science – Magna cum laude, National University, San Diego LA Fellows Cohort 17, Los Angeles Valley College (2017) Simi Valley Chamber of Commerce, Leadership Simi Valley, Class of 2014 PATENTS
Patent US8145439B2: Substance release estimation using path-averaged concentration measurements (2012) Patent US6772071B2: Estimation of Toxic Substance Release (2004) HONORS
Toastmasters International Distinguished Toastmaster (2018) District 52 Toastmaster of the Year (2015-2016)
Studio City Toastmasters President's Distinguished Club (2015-2016) Rotary Club of Simi Sunrise President Best Large Club of District 5240 (2012-2013) VOLUNTEER
Advisor - Salesforce.org implementation for small start-up nonprofits (2017-current) Active member - Mountain Community Chamber of Commerce (2017-current) Event coverage and photography for Mountain Enterprise Newspaper (2016-current) Event photographer and social media maven for multiple nonprofit organizations (2000-current)
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