Customer Service Store Manager
Resume:
SERGIO
DOBSON
******.******@*****.***
OBJECTIVE
As a current student getting my degree in logistics and supply chain management my career objectives are to obtain a position where I can grow and obtain experience in areas related to my degree such as customer service. I am a very hard working individual and can work independently or in a group as needed. I am also very dedicated and discipline and always like to make sure that any task at hand is done in a timely and proper manner. EDUCATION
Highschool diploma Park vista Community High school 08/2005– 05/2009
Associate of science in logistics and supply chain management Broward Community college
06/2016 – PRESENT
*CSCMP Certification – Transportation Operations Obtained 10/2018 EXPERIENCE
At home part-time Customer service representative arise/Comcast 2016-10/2019
• Assist callers with billing inquiries
• Determine business offerings that the customer does not currently have and make the appropriate sales offer to
• upgrade and add on to their service
• Always strive to ensure First Call Resolution (FCR) and
• Complete Customer Satisfaction (VOC).
• Code the sale accurately and completely for the installer
• Knowledge of Comcast processes and policies
• Build trust and rapport with the Comcast customer through clear, respectful interaction
• Understand “client call flow”
2
Senior spray technician Palm Beach broward landscaping 2013 – JAN 2019
• Provide exceptional customer service to all customers with inquires about services and concerns
• Take any request customer may have about adding additional services to current contract
• keep track of personal hour sheet and that of other crewmembers to report to supervisor
• insure safe and efficient application herbicides, pesticides and fungicides
• Responsible for driving and maintaining spray truck, trailer and equipment on trailer
• keep a log of chemical and water applied at each property everyday
• Keep inventory of chemicals for company records and to ensure we have enough for following week
• operate bobcat forklift
Shift lead/assistant manager Marco’s Pizza
2013 – 2014
• Training, coaching, and developing Marcos team members
• Make sure staff was performing as expected
• communicate with staff and store manager to keep a teamwork environment
• resolve any customer disputes or questions regarding orders and any other relevant matters .
• assist store manager when hiring new employees
• make sure all food meets store quality and standards
• Opening and closing store
• Help team focus on our store goals while still keeping customers happy
• Handled Till and money drawer, also responsible for food count
• Made employee schedules
Logistics readiness squadron Hydrant operator United States Air Force 2010-2013
• Type 3 Hydrant system operator
• Supervised and participated in fuel transfer of over two million gallons in 6month span
• Performed daily operator maintenance on equipment
• Measured tanks with up to a million gallons of fuel by hand
• Experience operating Fuel distribution Truck
• Received medal of recognition from deployment in Afghanistan for significant contribution towards
• distribution of over 1million gallons to over 2500 aircrafts SKILLS
• Patient and friendly with customers
• Microsoft word
• Excel
• Problem solver
• Attentive
• Punctual
• Team player
• Selling
• Making schedules
• Managerial skills
3
• Goal orientated
• Transcription experience via Transcribe Me
• Power point
• Record keeping
• Basic bookkeeping /accounting skills
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