Customer Service Manager

Robert A. Anderson

Littleton, CO *****

********@*****.*** 708-***-****

www.linkedin.com/in/bob-anderson-21407921

PROFESSIONAL PROFILE

Results-driven Intermodal Pricing and Procurement Executive with extensive experience implementing and supporting customer and vendors rates and service over a broad spectrum of product lines and transportation modes. Recognized business leader with the ability to effectively manage major projects including Intermodal Bid Packages, Vendor Procurement Program, and Yield Management Controls. Successfully communicates with all levels of the organization with a passion for delivering outstanding customer service. Background includes trucking, equipment, and repair.

CORE COMPETENCIES

Rail Intermodal Rules & Policies Project Management Business Intelligence / Reporting

Leadership and Team Development

Establish Customer Relationships

Strategic Planning

Equipment Supply Management

Vendor Negotiation & Management

Yield & Cost Analysis

Microsoft Suite Proficient

Analyze key KPI’s

Excellent Communication skills

PROFESSIONAL EXPERIENCE

Interdom LLC., Palos Heights, IL 2000 – Present

Acquired by Odyssey in 2012

A leading intermodal marketing company specializing in the provision of rail & trucking services to the international and domestic shipping community. Reporting to the V.P. of Equipment and Pricing and directing the Pricing Department. Manage a team of Pricing Analysts responsible for creating rate quotations for current or potentially new customers. Responsible for establishing and maintaining professional and ethical relationships on behalf of the company to both clients and service providers.

Managed approximate $10M yearly spend on drayage services. Reduced those dray costs approximately 7% by implementing a Truck Procurement Program

Managed over $96M in railroad moves. Main contact for all Class I North American Railroads. Negotiated / maintained rates, verified most efficient routings, confirmed transit schedules.

Maintained and updated over 16,000 customer specific rates in our system for over 120 individual customers. Processed over 130,000 customer orders in 2018.

Team Leader for annual RFP’s from several multi-national corporations for North American contracted transportation services. Key metrics include cost, transit time, capacity and service.

Initiated a Yield Management report that identified improper or high costs at the order level, resulting in higher profit per order.

Identify benefits / costs for all equipment providers to ensure most efficient use for each customer type.

Responsible for operational support to Sales / Marketing group and all internal departments.

Processed all railroad and vendor increases or service changes, and give proper notice to all effected customers. Review those and confirm that vendor is still the most cost effective provider for each lane.

C.P. Ships / Lykes Lines 1995 – 2000

Canadian steamship line acquired by Hapag Lloyd in 2005. Import and Equipment Specialist.

Responsible for customer release of import shipments after confirming with U.S. Customs.

Dispatch cleared loads through our dray network for customer delivery, or provide customer with release information for their own pick-up.

Analyze and project equipment supply for weekly equipment bookings. Reposition containers between regional depos to ensure ample supply. Robert Anderson LLC. 1989 – 1995

Owner / Operator, local Chicago intermodal trucking. Transaction Services 1980 – 1989

A.V.P. Operations Chicago Board of Options Exchange trading firm. EDUCATION

B.S. Business Management & Finance, Illinois State University, Normal, IL.

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