Customer Service, Telemarketing, Appointment Setting, Lead Generating

*** ***** ******, *********, ** *****

Phone: 702-***-****

Email Address: **************@*****.***

Skype: dannystanny1

OBJECTIVE

To obtain a customer service/telemarketing position: Fundraising ~ Surveys ~ Sales ~ Management ~ Inbound/Outbound Calls ~ Dialler Knowledgeable HIGHLIGHTS OF QUALIFICATIONS

Nine years telemarketing experience.

Savvy negotiator

High level of energy and enthusiasm, from the first call of the day to the last.

Exceptional telephone personality, able to build rapport with every caller.

Independent and solid team member with excellent customer service skills.

Proficient multi-tasking

Dialler experience with Salesforce and Five9

RELEVANT SKILLS AND EXPERIENCE

48 Factoring, P.A 11/15 –03/2019

Lead Generator

B2B Cold calling for business funding

Expertly overcame objections and secured appointments for sales people. LA Media Marketing, LLC, Las Vegas, NV 2012 – 2015 Telemarketer

Cold calling to sell GE Alarm products and services.

Expertly overcame objections and secured appointments for sales people.

Developed new telemarketing scripts that effectively increased success rate by 20% and were adopted by the company.

Assisted management with scheduling, training and quality assurance. TELSALES, INC, Las Vegas, NV 2009 - 2012

Telemarketer

Local cable and internet sales.

Fundraising campaigns national charities.

Merchant account campaigns.

Sold national magazine subscriptions

Built immediate rapport with customers through friendly and engaging attitude. GEM AND JEWELRY TELEVISION, Atlanta, GA 2006 – 2009 Call Center Representative

Answered inbound customer calls for live shows and post-show orders.

Provided product informatin, facilitated customer service and payment issues and made sales.

Processed up to 200 customer orders per day.

Escalated call for customer service, show support and on-air discussions

Trained new representatives on call procedures and how to build rapport with customers to close sales.

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