Customer Care Assistant

Ashley Miller

D e v e l o p m e n t A s s i s t a n t

**** ***** **, ***** ** 75119 469-***-**** *********@*****.*** OBJECTIVE

I am a current Development Assistant at UT Southwestern Medical Center. I earned my Bachelor of Business Administration with a concentration in Advertising at Northwood University. Northwood is a business-focused university which emphasizes my entrepreneurial approach to daily business ventures. My program specifically taught me the significance of leadership in the workplace; as well as, gave me the knowledge and skills needed to excel in any environment. Though I am a current employee of UT Southwestern, I am looking to forward and expand my growth and knowledge in the workplace.

E D U C A T I O N — EXPERIENCE

DIPLOMA – 2008 – Waxahachie High

School

B.B.A. In Advertising – 2014 – Northwood

University

Cum Laude

Dean’s List

November 2017 - Current

Development Assistant • UT Southwestern University Medical Center

Gift and Data Entry (assessing gift placement within the university)

Collect, open, and sort daily mail

Intercept donations received throughout the University

Creation and research of funds for gift placement

Editor of gift acknowledgement letters

Processor of stock gifts, grants, and Gift-in-kind

Constituent Management Expert

Proof gift entry of co-workers for errors and corrections

Review and update event and membership data in the constituent database

Prepare, produce, and distribute gift reports and queries as requested

Clerical Duties: filing, recordkeeping, answering phone calls, reviewing important documentation

October 2016 – November 2017

HUC • Unit Coordinator • UT Southwestern University Medical Center

High level of service for internal and external customers

Ensure patient requests are distributed appropriately to staff

Coordinates scheduling of incoming/outgoing patients

Generates accurate and up-to-date computer entries (EPIC Systems)

Files and reports medical records

Keeps unit stocked with supplies

Secretarial duties (answering phone calls/call lights)

Distributes to lab and pharmacy when necessary

January 2015 – October 2016

Weight-loss Consultant • Jenny Craig

Sales (Program and Retail)

Cash Handler

Scheduling Clerk

Customer Service / Customer Care

Consultant (Current and new Cliental)

Face to Face Client Retention

Company Sales Retention

Secretarial (filing and documentation)

Outbound Phone Sales

K E Y S K I L L S —

Communication

Adaptability

Time Management

Problem Solving

Detail-Oriented

Highly Organized

Team Driven

Computer Skills (Word, Excel,

PowerPoint, EPIC, and

PeopleSoft)

June 2011 – January 2015

Assistant Manager • Edible Arrangements

Assistant Manager (customer care, training and ordering supplies)

“Fruit Expert” (product selection, purchase and preparation)

Arrangement Coordinator

Customer Service Representative (receiving orders and customer care)

Office Management / Secretarial Duties (answering customer calls and complaints, filing and documentation, balancing cash-in, and data entry) January 2010 – June 2011

Event Coordinator • Camp El Har – Partnered Campus to Lakeview

Event Coordinator (customer care, training and ordering supplies)

“Fruit Expert” (product selection, purchase and preparation)

Arrangement Coordinator

Customer Service Representative (receiving orders and customer care)

Office Management / Secretarial Duties (problem solving for customer issues, answering phone calls, filing, documenting and data entry)

Custodian – Event Buildings / Set-up

May 2007 – June 2011

Front Desk Assistant • Lakeview Camp and Conference Center

Front Desk Assistant (customer care and guest check-in)

Event Coordinator (scheduling guests, coordinating events and personally assisting groups)

Fitness Center Assistant (selling memberships and monthly dues)

Dining Services

Receptionist / Secretarial Duties (answer phones calls, filing, documenting and data entry)

Custodian – Event buildings

REFERENCES

[Available upon request.]

Contact this candidate