Electronic Medical Records Systems Analyst

SUMMARY

** ***** ** **** **********

Certified in Security and Procedure Orders

with experience in Clinical Documentation and Ambulatory

EXPERIENCE

MOUNT AUBURN HOSPITAL, CAMBRIDGE, MA

Epic Security Application Analyst (2019)

Responsible for support and analysis tasks for Users (EMP), Security, and Providers (SER), including monitoring and resolution for live Epic end-users and utilizing Service Now help desk system

Responsible for EMP and EMP Linked Template build request and analysis of security file master updates as required, including Data Courier from POC, TST to PRD; EMP users and security build incorporates all Epic application security classes across application areas, including Orders, Clin Doc, EpicCare Ambulatory, ASAP, Willow, Cadence, HIM, and Home Health

Utilized Epic Chronicles (JXPORT), FTP, and Excel macro functionality, for navigating through 'XLM' spreadsheet files, updating end-user information, creation of 'TXT' flat files, and FTP for importing data back into Epic

Maintained addition and removal of various employee network identification logon IDs in Active Directory hospital network

NEW YORK CITY HEALTH AND HOSPITALS, NEW YORK, NY

Epic Security Application Analyst (2018 to 2019)

Responsible for support and analysis tasks for Users (EMP) Security and SER, including monitoring and resolution for live Epic end-users and utilizing Service Now help desk system

Responsible for EMP and EMP Linked Template build request and analysis of security file master updates as required, including Data Courier from POC, TST to PRD; EMP users and security build incorporates all Epic application security classes across application areas, including Orders, Clin Doc, EpicCare Ambulatory, ASAP, Willow, Cadence, HIM, and Home Health

Utilized Epic Chronicles (JXPORT), FTP, and Excel macro functionality, for navigating through 'XLM' spreadsheet files, updating end-user information, creation of 'TXT' flat files, and FTP for importing data back into Epic

Maintained addition and removal of various employee network identification logon IDs in Active Directory hospital network

PINE REST CHRISTIAN MENTAL HEALTH SERVICES, GRAND RAPIDS, MI

Lead Epic Security Application Analyst and Consultant (2017 to 2018)

Completed tasks for Users and Security and SER analysis, build, testing, and employee provisioning as part of hospital's full life cycle implementation team

Responsible for EMP and EMP Linked Template build and analysis of these security file master updates as required, including Data Courier from POC, TST to PRD

Gathered employee file information for build from the Pine Rest human resources staff for both the employee (EMP) record build and for Providers (SER) master file build, including build and maintenance of E-prescribers set-up for SureScripts

Maintained addition and removal of various employee network identification logon IDs in the Active Directory hospital network

Coordinated SER record build with user record build

Established SER ownership and change delegation guidelines; determined which application team member owns what SER items, provided answers to questions to the appropriate SER application team member regarding integration points and consulted other applications for approval

Maintained SER fields and owner spreadsheet and other build tracking materials

Gathered understanding of how Epic applications integrate and how multiple applications use the same settings of SER records, managed the coordination between applications, ensured each Epic application was well assessed, and understood when SER settings needed to be changed

Developed, owned, and maintained the standard Provider Matrix and provider setup process, and all other SER standards and processes

Conducted strong collaboration with hospital credentialing and provider management with client's HR staff

Responsible for SER implementation and maintenance, including planning, implementation, testing, quality assurance, documentation, and end-users’ acceptance criteria for Epic master files relating to providers

Provided day-to-day troubleshooting, analysis, and resolution related to provider record issues, including web-based help desk issue ticket monitoring, end-user resolution, and support calls

Developed and delivered the appropriate SER record maintenance reports, such as Duplicate Providers report and Unverified provider report

CLEVELAND CLINIC, CLEVELAND, OH

Epic Security Application Analyst and Consultant (2016 to 2017)

Responsible for EMP and EMP linked template build, analysis of these security file master updates as required, and go-live trouble tickets and documentation

Responsible for thousands of new EMP linked template build, provisioning, maintaining, and go-live support

Completed a tremendous amount of work regarding ASAP level overrides on EMP records for users the also work in this department

PARTNERS HEALTHCARE, BOSTON, MA

Epic Security Application Analyst and Consultant (2015 to 2016)

Responsible for EMP and EMP template build, analysis of security file master updates as required, and Service Now trouble tickets documentation

Responsible for thousands of new user EMP template provisioning, building, and maintaining EMP and SER records

Supported hospital's go-live and post-live period, and completed ongoing build, support, and analysis

Responsible for Epic command center end-user support, live command center end-user telephone support, and Service Now trouble tickets workqueue

Responsible for EMP user records, EMP templates, and sub-templates analysis and build, as well as SER master file validation and required updates

CAROMONT HOSPITAL, CHARLOTTE, NC

Epic Order Set Build Analyst and Consultant (2015)

Responsible for Order Sets (PRL) and associated SmartGroups (OSQ)

Completed build that spanned all of hospital's service units, including anesthesia, gastroenterology (GI), medicine, pediatrics, PICU, NICU, ICU, Ob/Gyn, oncology, HODs, behavioral health, cardiac surgery, neurology, peritoneal dialysis, orthopedics, psychiatric, and general surgery

Assigned appropriate Phase of Care to various lab orders and Order Sets and documenting my build utilizing the standard Epic Build Tracker

GLEN FALLS HOSPITAL, NEW YORK, NY

EpicCare Ambulatory Analyst and Test and Build Consultant (2014)

Built, analyzed, and tested Transcribe Orders workflow for medical staff and lab tech user staff

Built SER provider master file records, EMP user records, templates and sub-templates, User Roles (E2R), and Menus (E2U) as well as updates to Workflow Engine Rule (WE) and Order Transmittal (OTX)

Completed build updates to various lab EDPs, updates to the systems definitions (LSD) master file, and integrated testing, including patient registration, scheduling, and interface testing to and from Cerner Lab

Built, analyzed, and tested lab orders SmartSets and converted Cerner "Caresets" to Epic SmartSets (OSQs)

UNIVERSITY OF MARYLAND MEDICAL CENTER, LINTHICUM, MD

Senior Epic Orders Lab Application Analyst and Consultant (2014)

Responsible for Epic 2014 upgrade for the workflow analysis, build, and testing of about three-hundred Order Sets (PRL) and associated SmartGroups (OSQ)

Responsible for OSQ build for the various lab orders (EAP), including hematology, chemistry, serum HCG, cardiac, coagulation, urine and stool, Blood Bank, and blood gas

Corresponded and worked with Dedicated Clinical Informatics, hospital staff assigned Subject Matter Experts (SMEs) regarding authoring, reviewing, and providing feedback for Order Set build project

Attended weekly Order Set review sessions and associated meetings

Assigned appropriate Phase of Care to various lab orders and Order Sets

BROOKDALE HOSPITAL, BROOKLYN, NY

Senior Epic Orders Application Analyst and Security Application Analyst and Consultant (2013)

Responsible for analysis, build, and testing for several hospital units such as behavioral health, infection control, internal medicine, and cardiology

Responsible for workflow analysis, build, and testing of nutrition and dietary orders build and testing

Completed build from beginning to end by working with four registered dietitians (RDs) and dietary department manager; build and analysis included documenting current and future state workflow from Epic order entry through their GeriMenu (CBORD) interface, Epic model dietary EAP customizing per the RDs specifications

Built and modified order-specific questions, built and modified diet modifier category lists, mapped all customized diet orders, modifiers, and order-specific questions to diet interface, designed and built the dietary Preference Lists, built report batch jobs (for dietary reports and labels) to print at the appropriate times, performed functional interface testing for diet and supplement orders and snacks, performed mapped record testing to send all diet and supplement orders and snacks through the interface, and previewed Diet SmartGroup build for Order Sets, Data Courier from POC, TST, MST, PRD

Competed analysis and build for Infectious Diseases user role set-up in EMP record regarding what items were allowed on menu and what specific access was allowed regarding infection control workflow

Built and updated Profiles master file regarding validation and settings, providers cosign, second- sign, and notes cosign build; also responsible for Preference Lists (LPR) build, including JXPORTs and imports and other technical responsibilities such as data courier and build tracking

Performed Epic security workflow analysis, build and testing, from the beginning of this implementation through go-live

Responsible for EMP user records, EMP templates, and sub- templates, User Roles, Workflow Engine Rule updates, as well as SER master file build and validation

Responsible for Soft Labs (SCC) orders build, unit and integrated testing, including lab charges testing, and labs Preference Lists build

Completed inpatient EMR CPOE build and analysis of the following master files: EAP, EDP, LQL, LOR, LPR, WFER, SER, and EMP for various hospital units

Coordinated EAP workgroup, responsible for convening conference calls and meetings and maintaining minutes and follow-up logs

Provided ongoing communication with various hospital department managers and clinical department directors, including psychiatry, behavioral health, dietary and nutrition, human resources, lab, respiratory and physical therapy, pulmonary, cardiology, pediatrics, and critical care to assure support and current initiatives

LOMA LINDA UNIVERSITY MEDICAL CENTER, LOMA LINDA, CA

Senior EpicCare Ambulatory Application Analyst (2012 to 2013)

Performed laboratory orders interface analysis and build, unit and integrated testing for the Labcorp® and Quest® reference Labs

Communicated with Labcorp and Quest analysts regarding receipt of their lab compendiums and validation of test plans documents

Gathered thorough understanding and capabilities of utilizing Epic's Standard Build Documentation for Labcorp and Quest Integration, which required extensive knowledge in working on the 'Admin- side'; with the Programmers Menu, Chronicles, JXPORTs, and Imports processing

COOPER UNIVERSITY HOSPITAL, CAMDEN, NJ

Senior EpicCare Ambulatory Orders Application Analyst (2012)

Performed laboratory orders interface analysis and build, unit and integrated testing for the Labcorp® and Quest® reference labs

Communicated with Labcorp® and Quest® analysts regarding receipt of their lab compendiums and validation of their test plans documents

Gained thorough understanding and the capabilities of utilizing Epic's Standard Build Documentation for Labcorp and Quest Integration

Created and mapped records to support communication with the reference lab, including Order Codes from the reference labs compendiums and the cross-referencing tasks required with Epic Orders (EAP) and Result Components (LRR)

Created Order-Specific Questions (LQL) and Resulting Agency Records (LLB)

Completed identity maintenance records mapping for the various master files associated with the labs build, including DEP, SER, EPP, and EAP, creation of problem codes, specimen types, and question association with the EAPs

Created standard requisition report that was sent to the reference labs

Created Interface Table (AIF) records

Utilized various lab test plans and followed a testing workflow in Epic Hyperspace

Completed master file records build and update completion in the Epic BLD environment

Utilized Data Courier for migrating records from BLD to TST, MST, and PRD

Gained experience with HL7 communication, testing, and monitoring

Responsible for working with LabCorp® and Quest® analyst resources utilizing their test plan regarding integration to Epic

YALE-NEW HAVEN HEALTH, NEW HAVEN, CT

Epic Application Analyst - Orders Team (2011 to 2012)

Hired to assist in lab orders build updates, unit and integrated testing and interface monitor analysis (HL7 messages) to ensure Lab EAPs were processed as designed from Epic to Cerner, Meditech, and SOFT

Tasked with Preference List build and analysis, Inpatient Department records updates for Lab release times, and Results Routing Schemes

BON SECOURS HEALTH SYSTEMS, RICHMOND, VA

Epic Application Analyst - EpicCare Ambulatory and Clin Doc (2009 to 2011)

Performed primary build analysis and set-up of Employee User Security Templates, Security Classes and Security Points, Shared Security, User Roles, Menus, and Activity records for Epic Care Ambulatory and Inpatient workflows

Completed build for Anticoagulation Navigator for coumadin patients, including Navigator Template, Topic and Sections, User Role, Menu Items, Profile updates, Reports and Print Groups, Doc Flowsheets, InBasket pool, and updates to the Lab Results master file

Supported Epic access control initiatives throughout the enterprise, while serving as a resource on technical Epic security issues for various departments and business units

Participated in planning, development, and deployment of Epic access control standards and processes into the production environment

Developed supporting documentation and procedures for processes, and evaluated and refined existing processes

Analyzed user access needs; created access roles and added, changed, and deleted user access to the Epic application

Provided work on special projects and assisted IT staff as necessary in migrating data from various regions within Epic

FLETCHER ALLEN HEALTHCARE, BURLINGTON, VA

Applications Coordinator (2008 to 2009)

Completed EpicCare Inpatient workflow design, system configuration, implementation, and optimization

Served as Core Measures strategy team representative for Orders team; participated in Core Measures workflow, data elements, and groupers analysis

Performed primary build and analysis for development of dietary and nutrition department and worked directly with nutrition department manager from beginning of Epic EAP orders modeling build, DBV, testing, implementation, and optimization

Performed build and analysis of development of various inpatient department Preference List build and maintenance

NEMOURS HOSPITAL FOR CHILDREN, WILMINGTON, DE

Application Analyst (2007 to 2008)

Completed EpicCare Inpatient workflow design, system configuration, implementation, and optimization

CREDENTIALS

GLOUCESTER COUNTY COLLEGE, SEWELL, NJ

Associates in Computer Science

INDUSTRY EXPERIENCE

15 years of Epic experience

2 years of personnel management experience

20 years in the healthcare industry

3 years of project management experience

EPIC CERTIFICATIONS

Security Coordinator

Procedure Orders

EPIC EXPERIENCE

Clinical Documentation and Ambulatory

HEALTHCARE ORGANIZATIONS

Mount Auburn Hospital

New York City Health and Hospitals

Pine Rest Christian Mental Health Services

Cleveland Clinic

Partners Healthcare

Glen Falls Hospital

University of Maryland Medical Center

Brookdale Hospital

Loma Linda University Medical Center

Cooper University Hospital

Yale-New Haven Health

Bon Secours Health Systems

Fletcher Allen Healthcare

Nemours Hospital for Children

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