Manager Customer Service

PATHI NARESH

Mobile No# : ********

Email · **********@*****.**.**

Resourceful and quick-thinking Inventory controller with 10 years in warehouse and inventory management. Improves shipping and receiving efficiency and accuracy by applying strong leadership skills. Decisive Logistics with a talent for negotiating and implementing cost saving measures without compromising quality. Adapts quickly to the changing needs of fast-paced and growing companies and organizations. Transportation and logistics professional well-versed in materials management and inventory reconciliation. Effectively develops and implements process controls and quality improvement initiatives that reduce costs and increase company revenue. Meticulous Inventory control supervisor, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Production, FMCG and Finance.

EDUCATION

SEPTEMBER 2015

MASTER OF BUSINESS ADMINISTRATION, IMES (Institute of Management and Engineering Studies)

Logistics and Customer Relationship Management. As B+ Grade.

APRIL 2004

BACHOLORE OF SCIENCE, sri venkateswara univesity

Mathematics, Physics and chemistry. On 51 %

AREAS OF EXPARTISE

Inventory Management

Logistics supporting

Production support

Transportation and shipping

Stock controlling and inventory accounting

Cost calculation

Demand planning

Supply chain management

Customer service

WMS (Exceed, SAMS-IE, Oracle, AX-2009,2012)

Inventory investigation

Warehouse equipment’s (MHE, LT, OP etc.)

EXPERIENCE

01-NOV-2015 – TILL NOW

INVENTORY AND FIXED ASSET CONTROL, Banta furniture co.

Banta is a leading retailer of Home Furnishing company and manufacturing SOFA, Kitchen and Villa. More than 10K different items with excellence customer service

Verifying accurate standard costs and monitoring all inventory transactions.

Oversees the General Ledger accounts for the entire Bulk Inventory Accounting group. Prepares Journal entries and reviews all reconciliations for accuracy and control.

Preparing monthly reports Perform other accounting, financial, or administrative tasks as required from time to time Supervisory Responsibilities

Provide and support management with data and information required for decision-making.

Participates in special projects, audit controls and information gathering, and completes reporting as directed by CFO and finance executive manager.

Managing excess and ageing stock report on monthly basis.

Coordinating for the import and export shipment of goods from the warehouse and purchasing team.

Follow up with expenses (Demurrage, fright charges, clearance etc.) of each shipment as per incoterms.

Assist Inventory management, cycle counts, follow the production cycle, cost of the production, and reconcile actual vs system cost sheet.

08-AUG-2011 – 31-OCT-2015

STOREKEEPER CUM STOCK CONTROLLER, the kuwait danish dairy co.

KDD is a leading dairy and food manufacturer in Kuwait, exporting to the GCC, other countries in the Middle East, and to India. KDD is the market leader in Kuwait, producing and distributing 24 different types of dairy products, 75 different varieties of ice cream, 27 types of natural fruit juices and fruit drinks, as well as tomato paste and Kuwaiti Dakkus. The company’s commitment to quality is reflected in the huge investment it has made in raw material sourcing, machinery, production processes and quality control to ensure the excellence of all its products. KDD’s Finished Goods Warehousing operation controls all movements of incoming and outgoing pallets within a day millions of liters with FIFO system.

Managing the 3PL warehouse operations both Inbound & Outbound activities.

Manage the stock movements through Warehouse Management Systems.

Yearly Stock Audit in co-ordination with Finance team.

Stock reconciliation and Stock report at the end of every day and inventory closing end of month.

Maintain accuracy and integrity of all logistic information.

Conduct monthly or on-demand stock audit to maintain accurate inventory level.

Full coordination with Sales Team/Warehouse team for smooth execution of shipments.

Shipment tracking and updating the customer on timely basis.

Coordinate & Arrange transportation for shipments for Local distribution

Perform & verify customs documentations for Import and export shipments.

Arranging stock for export orders and maintain and overseeing safety stock and buffer stock.

19-DEC-2009 – 07-AUG-2011

LOGISTICS AND TRASPORT CO-ORDINATOR, the kuwait resourses house.

KRH is Provides human resources services including man-power supply, payroll accounting, payroll tax return preparation, benefits administration, recruiting, accommodation, transportation of employees and life support. Provide helpful service to customers concerning logistic service.

Maintain camp works (Plumbing, electrical etc.) inventory, tracking zero balance parts and updating work orders in database. Coordinate interaction between the camp and the focal camp for day-to-day administrative and operational issues, which includes occupancy transactions, passport transactions, and maintenance issues.

Provide Daily, Weekly & statement to management

Monitoring and reporting sub –service provider performance

Allotment of vehicles and maintain its log sheet including daily transport schedule according the request of clients and assign duties to transporters.

Preparation of health and safety reports.

Updating corrective action report of building maintenance carried out.

14-SEP-2007 – 18-DEC-2009

STOCK CONTROL SPECIALIST, Agility Logistics (GIL-LSI).

Lear Siegler Services, Inc. provides military logistics support. The Company offers a wide range of services including weapons systems maintenance, supply department management, operations support, aircraft maintenance, and heavy artillery maintenance. The company provided services for the Army The company provided administrative and mechanical support for the motor pool Conducted services and repairs on a fleet of more than 200 HMMWVs, 5tons, trailers, and ASV vehicles and maintain 10K NSN items with bench stock.

Reviews the processes/procedures periodically, effects changes and recommend revisions to IMS & amend the changes in the process maps

Fill the IMS forms provided for the Warehouse [cleaning checklist, pest control checklist etc.].

Analyze receipt Confirmation, Pallet Manifest, Drop Id Details, Zero locations, Truck Manifest, Delivery sheets etc.

Create and Update the daily activities, photos of loading trucks and required details, Manual Truck Manifest as per the Order Details of the Particular Push, attendance of particular shift employees in share folder

Check the status of picking, sortation, and related issues and inform to the Supervisor.

Send E- mails to Ops cell for the receiving and loading related issues, internal warehouse messages, if any help needed for warehouse put in help desk etc.

Prepare OT sheets at the end of each month for employees, send Sick Leave forms and required details to HR Coordinator

Overlook all the communication passing through from Warehouse and gives the correct information to concerned team in mean time.

Reviews and assigns the delegated tasks for the day, received by the Shift Supervisor onto the Warehousemen.

Reverts with suggestions, on any probable clashes and evinced constraints in schedule to the Shift Supervisor.

Provides back up for the Shift Supervisor in the event of his non- Availability (prolonged or brief) in matters of coordination with the Scheduler, the Warehouse Manager and Ops Cell.

Monitors the warehousemen activities minutely and ensures capture of time taken and staff involved per transaction and SKU as the case may be. Provides detailed report on this to the Shift Supervisor on the TOS.

Ensures operations are conducted as per the SOP’s and the IMS Procedures in place and reports on any deviations with suggestions, if any, to the Shift Supervisor.

Ensures preventive maintenance is undertaken on the MHE’s under his Purview.

Supervises and delegates housekeeping tasks regularly for optimum Space utilization.

Guides and motivates the personnel under his control for performance Enhancement.

Coordinates the Stock Control and Quality control for Resolving Non-conformities, discrepancies the quality issues and supports the Shift Supervisor in administrative tasks of his team.

Receiving parts Issuing to customers, Quality checking of parts and processing MRO’s through SAMS-IE.

13-APR-2007 – 13-SEP-2007

WAREHOUSE MAN, Agility logistics (DDKS).

DDKS facility holds a total of 3 million square feet of warehouse storage and open storage space area And operates storing over 85,000 NSN’s materials worth Billions of dollars.

To carry out effectively the daily tasks as assigned by the respective shift supervisor to ensure smooth warehouse operations.

Resource Planning Team Integration Adherence to IMS Guidelines time and Stress Management

Simultaneous Document Cross Verification for Loading / Unloading

Inventory Overview and Support

Receiving parts Through RF (Radio frequency) gun, Quality checking of parts.

Modification in EXEED(WMS)

Burning RF tags through CATT system, Attaching RF Tags and Quality check of air pallets.

18-AUG-2005 – 08-APR-2007

FRONT OFFICE EXICUTIVE (PRE), care hospitals hyderabad- India.

The CARE Hospitals Group is a multispecialty healthcare provider, with 14 hospitals serving 6 cities across 5 states of India. The regional leader in tertiary care in South/Central India and among the top 5 pan-Indian hospital chains, CARE Hospitals delivers comprehensive care in more than 30 specialties in tertiary care settings.

Handling customer enquiries and Treating attendants/ Patients.

Preparing slides for doctor’s conferences and involved in hospital administration.

Preparing related paper work to claim insurance for eligible patients.

SKILLS

Excellent organizational and interpersonal skills

highly motivated to work hard

Excellent communication skills and Team Player

A quick learner with positive attitude.

Good negotiation & management skills

Expert is using Microsoft office applications

CERTIFICATIONS

Diploma in Computer Applications (DCA)

Microsoft Certified Professional (Trained)

Certified Program in supply chain management

SAMS-E and SAMS-IE Certificate FROM US ARMY.

HAZMAT (IATA, 49CFR, IMDG, AFMAN&HAZWOPER) training certificate.

Appreciation certificate from LSI supply and Production control Manager.

Appreciation Certificate from LSI project Manager.

Appreciation Certificate from Banta CEO

PERSONAL DETAILS

Name : NARESH.P

Date of Birth : 12th June 1983

Marital Status : Married

Nationality : Indian

Languages Known : English, Arabic, Hindi and Telugu

Passport Number : K7932177

Civil ID Number : 283*********

REFERENCE:

1.Mr. N. Krishna Kumar, Manager in Agility logistics Mobile: 009**-********, Office: 24981503, E-mail ID ******@****************.***.

2.Mr. Jaber Ali, Finance controls Manager in Banta Furniture’s Co. Mobile: 009**-********, Office: 24981503, E-mail ID *****@*****.**.

DECLARATION: I hereby declare that the details furnished above are true to the best of my knowledge.

Place: Regards

Date: (P. Naresh)

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