Administrative Assistant
Resume:
Karen J Cerda
**** ******** ***, ***** *** Francisco, CA 94080
***********@*****.***
Objective
Dedicated, motivated and hard working customer service and experienced supervisor with proven leadership and organizational skills seeking to apply my administrative abilities to the current Administrative Assistant job posting.
Professional Summary
Seasoned with over four years experience working for the airline industry and over eight years experience with customer service. Patient people person with good leadership and training skills. Quick thinker and planner, able to organize and accommodate even under tight deadlines. Experienced supervising staff at San Francisco International Airport. Have been in all positions below the current manager opening.
Skills
•Monitoring
•Communication
•Organization
•Education and training
•Time management
•Critical thinking
•Coordination
•Data entry
•Administration and management
Education
•City College of San Francisco
•Associate of Science 2014
•Administrative Support
Experience
Dec 2015 – Present
Supervisor Qantas SFO
Prepare flight such as seating arrangements and meals for passengers. Check-In agent, arrivals, and agent lead. Greet passengers, escort high end passengers to different terminals and flights and resolve any pre-flight issues.
Help passengers with connecting flights during arrivals as well as helping to retrieve luggage and monitoring fellow employees. Handle post flight complaints.
Prepare pre-flight briefing documents and ensure number of agents are enough for the operation. Answer phone calls and assist in filing duties and data entry. Keep office environment clean and in order. Restock supplies bags for flight operations.
Apr 2018 – Dec 2018
Supervisor West Jet SFO
Plan work assignments to meet operation goals. Confer with passengers, contractors, and other personnel to exchange information and solve problems. Assign adequate delay codes on system. Inform passengers, vendors and airport personnel of possible changes of aircraft arrivals and departures.
Mar 2015 – Dec 2017
Supervisor Aer Lingus SFO
Greet passengers as well as ticketing. Check-In and gate lead. Prepare planes for travel. Coordinate seating and meal arrangements for passengers. Handling complaints. General oversight of co-workers, such as answering questions and making sure they follow their positions. Accommodate handicapped person and chaperoning minors.
Jan 2014– Jan 2015
Cashier Marshalls San Bruno, CA
Checking out customers and handling all cash and credit sales. Stocking merchandise and re-organizing sections of the store by department. Training new employees.
Mar 2007– Aug 2009
Cashier Ross San Francisco, CA
General sales, handling resale accounts and cash and credit card sales. Changeup of departments for different events like Christmas, mother’s day, etc.
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