Training Manager

Dioscoro Henrix C. Geral (MBTI certified practitioner)

Hensonville Apartments, Angeles City Pampanga #29B Molave Street, Marietta Romeo Village, Sta. Lucia, Pasig city

Cell. # 092******** E-mail address: ********@*****.***,

Professional Experience:

The Outsourced Accountant Global (My Cloud People) – Learning and Organization Development Head

April 23, 2018 – Present

Spearheaded the creation of TOA Global Academy Entity of the company.

Built the performance management system of the organization.

Created the Job Levelling Model with focused on succession planning.

Analyzed and Proposed various interventions to improve Team Effectiveness for the Support Group

Create and improve policies and processes such as but not limited to New Hire Onboarding Policy, Soft Skills Training Policy, Competency Skills Validation.

Created curriculum for support and accountant in partnership with the technical training department.

Meet up with stakeholders to diagnose and discuss interventions that are unique to their team.

Meet up with vendors to discuss possible partnership with the following (LMS Platform, Employee Engagement Survey Platform, etc)

Handled the HR Communications.

Concentrix Services Pty. Ltd ROHQ - Learning and Organization Development – Manager

February 1, 2014 – January 15, 2018.

See IBM Global Process Services for more Job Description as this was carried over when I transferred to Concentrix Corporation.

Manages a team of 4 Training Supervisors and 2 Analyst

Designs Training Modules for local and global deployment.

Develops Training Curriculum for all levels of employees in the organization

Creates Marketing Materials for the training class.

Partners with Delivery team for specialized L&OD Interventions based on the need of the account

Project Managed HR Related Interventions (Promotion, Succession Planning, Apprenticeship Program, L&OD Ambassadors and more).

Forecast training schedule and budget on a quarterly basis.

IBM Global Process Services – Integrated Services Team Learning and Development – Professional Development Facilitator.

June 2011 - January 31, 2014

Achieved IBM Global Learning and Development certification requirements to run IBM Global Professional & Leadership Development courses.

oInterpersonal Skills Training Modules

oSelf-Management Skills Training Modules

oClient Focused Training Modules

oPresenting with a Purpose Modules.

oPrincipled Negotiations Modules

oProblem Solving and Creative Thinking Modules.

oCollaboration Skills Training Modules

oCommunicate for Impact Modules.

oBusiness Writing Training Modules.

oProjecting a Professional Image

oLeader Foundations suite

oCoaching ( GROW Model )

oPerformance Management Modules

oManagement Development

oAdvance Excel, etc

Certified to run New Employee Orientation across all IBM subsidiaries using the S@IBM Modules. Responsibility covers all employee Band Levels from CSR to Senior Level Management.

Designs/Develops training modules that addresses the need of the center.

Certified Live Virtual Facilitator using Centra and Blackboard Collaborate.

Certified to run Professional Development/Leadership Development Courses across the country and other ASEAN region.

Certified to run multicultural classes to meet training needs to locally assigned multilingual employees.

Responsible for tracking, validation and submission of Philippine Training Reports to Global L&D Administration Center.

Cross-skilled to support the Global Recruitment team in facilitating Behavioral Based Structured Interview training for Recruitment Specialists and People Managers across all levels of Leadership.

Identified Master Trainer for Professional Development Courses.

Initial Point of contact for Comp and Ben, Payroll and Business Conduct Guidelines issues and clarifications.

IBM Global Process Services – Procurement Operations Specialist August 2009 – June 2011

Handled creation of Purchase Order. Clients sends us a cart with their orders, I checked the orders and process it accordingly to the type that the client needed. I source for possible suppliers and at the end of the day we should be able to agree on the pricing, delivery date etc.

Handled Purchase Order Acknowledgement. These to make sure that all purchase order is received by the clients on time to avoid delayed delivery.

Handled Purchase Order Alterations. For change PO purposes.

Handled Purchase Order Closure. For budget and savings purposes all active regular purchase order for the past 6 months should be checked and must be reconciled with the invoice.

Handled Issue Resolution tickets. This is a 2nd level resolution every time an issue cannot be resolved by our level 1 it automatically forwarded to us.

Handled Blocked Invoice resolution, by checking why the invoice is unpaid and diagnosing the reason why it’s blocked and doing the necessary actions to resolve the issue.

Winsource Solutions Inc – Recruitment Associate (On the Job training) July 2008 – September 2008

Does initial phone screening for contact center applicants.

Does face to face initial interview for contact center applicants

Facilitates psychological exam of applicants.

Educational Attainment: Year Attended

Tertiary: Arellano University 2005 – 2009

Bachelor of Arts in Psychology

Pasig City

Recognitions/Awards:

Graduated Magna Cum Laude

Skills:

Has advance knowledge and training for Microsoft Excel.

Articulate Storyline, POWTOONs user.

Proficient in various MS Office programs,(MS Word, MS PowerPoint, MS Visio) and Lotus programs ( Notes, Sametime, Smartsuit, Wordpro, and Symphony)

Facilitates Training Needs Analysis, FGD’s, and other Learning and Organization Devt. Interventions

Has knowledge on SAP SRM, JD Edwards, COUPA, Taleo, FUSION, HUBWOO, Litmos and Culture Amp platform.

Organizations:

CPP Asia Pacific – Myers & Briggs Licensed Practitioner

Personal Information:

Age: 31

Sex: Male

Status: Single

Birthday: September 1, 1987

Character References:

Available Upon Request

Contact this candidate