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Life Insurance Customer Service

Location:
Frankfort, IL
Salary:
45000
Posted:
November 24, 2019

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Resume:

VICKI M. WEATHERALL

*** ***** ****, ********, ******** 60443 • 708-***-**** • adaw6t@r.postjobfree.com

PROFILE

Self-directed, detail-oriented and knowledgeable financial operations manager/ coordinator with extensive financial support, back-office and compliance experience. Core competencies include functional best practices, client relationship management, regulatory compliance, trading/ transaction support and reconciliation and resolution/prevention of risk and errors. EXPERIENCE

ADM INVESTOR SERVICES, Chicago, Illinois 12/2006 to 6/2019 Assistant Cash Manager

Administered a range of back-office financial functions to facilitate efficient, accurate accounting, treasury and cash management process for this registered futures commission merchant and clearing house. Scope of responsibility includes month-end P&Ls, account reconciliation/balancing, interest calculation, general ledger, security reconcilements and exchange payments/collections.

• Coordinated the receiving, processing, paying and/or administrative processing of currency operations in adherence to company/industry policies, standards, controls and regulations.

• Performed fee audits and investigated fee discrepancies; balanced exchange fees on a daily and monthly basis; reconciled bank accounts and recorded monthly entries on the general ledger.

• Prepared monthly interest calculations for brokers and customers, segregated funds, reconciled swaps and processed monthly profit and loss statements for profit centers.

• Collected and analyze operational data, prepared reports and participated in internal unit audits to maintain compliance with board, mint and treasury regulations and policies.

• Provided training and guidance to treasury analysts, coordinated payments and collections with exchanges and managed customer collateral (e.g. purchases, sales, pledges).

• Supported brokers, customers and other stakeholders with monthly payouts, investment research and various research projects.

NORTHERN TRUST CORP., Chicago, Illinois 9/2000 to 3/2006 Trust Service Implementation Coordinator (8/2003-3/2006) Facilitated the timely and accurate transfer of securities from client accounts to new registrations using Microsoft Excel for transfer processing, execution and record keeping.

• Prepared daily status reports concerning transfers and pending transactions, and followed up to ensure prompt transfer of securities to/from client accounts.

• Monitored cash balances to prevent/reduce client overdrafts resulting from transfers. Securities Technician (9/2000-8/2003)

Member of the reconciling analysis team, balancing and reconciling 800+ client accounts pertaining to securities processing and investment.

• Investigated and resolved account-related problems, provided client statements to auditors and assisted team leaders with sensitive client issues.

• Completed a range of special projects, including updating Microsoft Excel spreadsheets for client investments in mutual/commingled funds.

• Partnered with various fund companies to gain access to online financial information. Continued Next Page

VICKI M. WEATHERALL

PAGE TWO

CHECK FREE INVESTMENTS SERVICES, Chicago, Illinois 9/1999 to 4/2000 Customer Service Representative

Serviced a portfolio of seven brokerage firms, providing training, education and problem solving to clients regarding trading operations. Served as liaison between client trading departments and internal business units to ensure prompt resolution of trading issues/opportunities. FORT DEARBORN IFE INSURANCE COMPANY, Chicago, Illinois 11/1995 to 8/1999 Customer Service Representative

Member of the Individual Product Administration Premium Reconciliation and Universal Life Insurance Services unit, coordinating the timely and accurate billing and reconciliation of traditional whole life and universal life insurance products.

• Provided a high level of administrative support and customer service for group accounts, including phone communications and responding to customer account inquiries.

• Acted as back-up to multiple departments, assisting with cash surrenders, loan processing and applying premium payments by exception.

• Responded to a large volume of department correspondence and maintained quality control of annual reports.

EDUCATION

ROBERT MORRIS UNIVERSITY, Chicago, Illinois

Business Office Assistant Certificate

COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint & Outlook) and GMI



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