Customer Service Manager

Education

Indiana University - Purdue University Indianapolis, Indianapolis, IN

Bachelor of Science Accounting 1977

Professional Summary

Motivated individual with experience in customer service. Enjoys working as part of a dedicated team of employees. Interested in joining a well-established organization in a position engaging closely with customers. Team-oriented Produce Associate motivated to keep the department clean, organized and efficient. Strong multitasker able to help customers, stock shelves and clean up spills in an independent manner. Looking to dedicate expertise gained during 40 years of related experience to a fast-paced position with room for growth.

Skills

Written and oral communication

Storing daily deliveries

Merchandise organization

Product processing

Operating pallet jacks

Price checking

Safety procedures

Cleaning and sanitation

Management interaction

Restocking produce

Temperature monitoring

Customer service

35 years leadership experience

Work experience

PRODUCE ASSOCIATE, Sprouts Farmers Market 2019-Present

Birmingham, AL

Blocked produce in an attractive manner. Assisted customers with price checking. Received and unloaded all items upon delivery and checked products for damage and order accuracy. Operated various types of equipment including balers, power jacks and slicing machines. Pleasantly greeted customers and provided prompt and courteous service at all times. Cleaned and sanitized all work surfaces and equipment in accordance with company guidelines. Stocked fruits and vegetables and removed old or poor quality products. Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to the “first in, first out” rule. Maintained a safe, neat and clean working environment at all times. Cleaned shelves and restocked them with food and other merchandise when the product was running low.

PRODUCE ASSOCIATE, Publix Super Markets Inc. 2014-2019

Birmingham, AL

Blocked produce in an attractive manner. Assisted customers with price checking and finding requested items in the store. Received and unloaded new items upon delivery and checked products for damage and order accuracy. Pleasantly greeted customers and provided prompt and courteous service at all times. Cleaned and sanitized all work surfaces and equipment in accordance with company guidelines. Stocked fruits and vegetables and removed old or poor quality products. Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to the “first in, first out” rule.

INDEPENDENT CONTRACTOR, SGI 2011-2014

Birmingham, AL

Responded to customer requests via telephone and email. Delivered computer parts, medical supplies, and other technical products to customers.

GENERAL MANAGER, McAlister’s Deli 2007-2011

Birmingham, AL

Provided staff members with the support and training to achieve top client satisfaction. Created new revenue streams through offering product in different locations. Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance. Managed, trained and motivated back and front-of-house employees to always be improving knowledge and abilities in the field. Ensured that each guest's experience was positive, memorable and consistent.

MANAGING PARTNER, Sonic Drive In 2004-2007

Cullman and Adamsville, AL

Inventoried entire restaurant and made food and supply orders regularly. Scheduled 30 restaurant workers daily and filled in for shifts. Acted as general manager for day-to-day restaurant functions including scheduling, foodservice and upholding excellent customer service. Adhered to safe work practices 30 years leadership experience.

FRANCHISEE, Atlanta Bread Company 2001-2004

Birmingham, AL

Developed effective business plans to align strategic decisions with long-term objectives. Managed all purchasing, sales, marketing, and customer account operations, to ensure efficiency and performance. Managed all AR/AP, payroll, monthly tax payments and recordkeeping. Provided staff members with the support and training to achieve top client satisfaction. Managed, trained and motivated back and front-of-house employees to always be improving knowledge and abilities in the field. Developed and implemented a high-quality work environment as measured through employee satisfaction ratings. Ensured that each guest's experience was positive, memorable and consistent.

OWNER OPERATOR, Arby’s Roast Beef 1974-2001

Indianapolis and Kokomo, IN

Scheduled, directed and motivated team to maximize productivity and optimize operational efficiency. Automated key office processes, including payroll, AP/AR, recordkeeping and compliance tracking. Optimized profitability and saved costs by negotiating vendor services. Established and maintained strong procedures for daily operations. Hired and trained employees and evaluated their job performance.

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