Employee Relations/Human Resources Manager
Resume:
CTS Page *
Carla Thompson-Shealy, MBA, PHR, SHRM-CP
***********@*****.***
*** ***** *** ************, ** 30134
Summary
Driven, focused and certified Professional in Human Resources with over 13 years of progressive experience; possesses strong analytical, team-building, organizational and communication skills, who is adept in change, process and procedural management, who maintains a passion for HR laws, regulations and policies, and a willingness to learn and grow. Specialties
Employee Relations, Full-Cycle Recruiting, Union Avoidance, Benefits & Payroll Administration, Compensation/Equity Analysis, Talent Management, Onboarding/Orientation, Training/Career Development/Mentorship/Coaching, Performance Improvement/ Management/ Evaluations, Applicant Tracking Systems and Human Resources Information Systems/Databases Industries
Quick-Service Restaurants, Distribution, Warehousing, Moving, Transportation, Hospitality, Home Goods, Full-Service Restaurants, Education, Logistics, Supply Chain, eCommerce
Education
University of Phoenix, Phoenix, AZ Graduation Date: Jun. 2015 Master of Business Administration GPA: 3.72/4.0
Michigan State University, East Lansing, MI Graduation Date: Dec. 2006 Bachelor of Arts - Interdisciplinary Studies in Social Science Major GPA: 3.56/4.0 Cumulative GPA: 3.34/4.0 Concentration: Human Resources and Society Cognate: Sociology Specialization: Business Certifications
Professional in Human Resources (PHR) Earned Jun. 2009 Society for Human Resources Management’s Human Resources Certification Institute (SHRM – HRCI) Society for Human Resources Management – Certified Professional (SHRM-CP) Earned Jun. 2015 Society for Human Resources Management’s Human Resources Certification Institute (SHRM – HRCI) Memberships
Society for Human Resource Management (SHRM) 2008-Present Professional Experience
Walmart.com (E-Commerce) – Online Order Fulfillment Center Senior Human Resources Business Partner Apr. 2019-Present
● Providing oversight for all internal investigations including ethics complaints, the Open-Door Process, unemployment claims and hearings; Ensuring all performance management for hourly and salaried associates is completed timely.
● Analyzing various HR-related data and presenting root causes of high turnover, excessive absenteeism, and low associate engagement and recommended plans to address while working collaboratively with the People Experience team
● Collaborating directly with Senior Operations Leadership and with the Legal Department while developing, recommending, updating and creating policies and procedures to streamline current business protocols for the E-Commerce network while engaging with Operations to execute new HR rollouts, regarding updated policies and procedures Human Resources Business Partner Aug. 2018-Apr. 2019
● Providing HR guidance, support, and qualitative partnership to the 15 Area Managers and Operations Managers, who are in service of 1000 associates on the first shift of a 24/7, 2500 associate operation
● Partnering with Learning and Development, and as well as Talent Acquisition, to ensure we are meeting the needs of the associates regarding processes, policies, and procedures
● Managing Associate Relations and directing the work of 4 Human Resources Coordinators, ensuring their output is timely, compliant and confidentiality is upheld
CTS Page 2
Staples, Inc. – Supply Chain Fulfillment Center Oct. 2017-Aug. 2018 Human Resources Business Consultant
● Working primarily with the Fulfillment Center Managers, Operations Managers, Team Managers, and Shift Supervisors to manage the delivery of HR policies, procedures, and executing business specific projects and initiatives for 450 Associates in 2 warehouses
● Providing support for the Leadership Team, Management Team, and Associates by answering requests for information on policy interpretation, providing advice and counsel on employee relations issues, with an emphasis on people management and implementing practices and programs in support of the HR and business strategy
● Developing procedures and programs to support HR and business priorities; compiling and analyzing data for reports and special projects regarding workforce planning, talent development, and performance management The Westminster Schools
Associate Director, Human Resources Mar. 2016-Jul. 2016 Acting Director, Human Resources Aug. 2016-Apr. 2017
● Served as a Strategic Partner to the Academic and Operational Administrative Leadership Teams, while supporting the full gamut of Human Resources needs for 450 Faculty and Staff Members
● Directly managed the Human Resources Generalist, Payroll and Benefits Administrator, and Human Resources/Payroll Assistant
● Evaluated and advising on the impact of long-range planning of compensation and programmatic strategies and regulatory action on those areas that impact the attraction, recruitment, motivation, development, and retention of the resources of the School
● Developed staffing strategies, implementation plans and programs to identify talent within and outside the School, as well as programs to allow the School to embrace applicants and employees of all backgrounds and to permit the full development and performance of all employees
● Lead the change management initiatives and act as change agent in managing organizational change, as it relates to Human Resources-related activities, tasks, and challenges Huddle House, Inc. Oct. 2014-Mar. 2016
Manager, Human Resources
• Managing Employee Relations for 450 Corporate, Company Restaurant and Distribution Center Employees, conducting investigations, completing all necessary documentation and executing the necessary dispositions accordingly
• Directly managing and directing the work of the Human Resources Specialist, Talent Acquisition Specialist, Office Coordinator, and the Payroll Administrator
• Evaluating, directing and effectively communicating the Employee Benefit Programs and execution of all Employee Engagement Events
• Administrating the 401(k) and Roth IRA plans, ensuring that withdrawals, rollovers, enrollments, audits, and compliance are executed correctly and timely
• Reorganizing and updating the Employee Handbook; creating New Employee Orientation, Anti-Harassment Training, and FLSA Training; added a Human Resources Training component to New Franchisee Orientation and General Manager Training
• Created and implemented the following policies and plans: Cell Phone Reimbursement, Travel & Entertainment, Crisis Management, Cyber Crisis Management, Sick Policies for Store-Level and Distribution Center, Paid Time Off
• Implementing processes and procedures to ensure compliance with federal, state and local legal requirements and remaining abreast of any changes in regulations, legislation and policy and advising Executive Leadership accordingly Surya Rugs, Inc. Feb. 2014-Oct. 2014
Generalist, Human Resources
● Managing Employee Relations for 200 Corporate and Warehouse Employees, conducting investigations, completing all necessary documentation and executing the necessary dispositions, accordingly
● Developing and executing Performance Improvement/Management and Recruitment Plans with the Managers, Directors, and Executive Leadership
● Creating Career Progression/Development Plans and Organizational Charts, as well as implementing an Internship Program for the Sales, IT, and Operations Divisions
● Administrating Benefit Plans (PTO, Medical, Dental, Vision, 401(k), Life, AD&D), completing Unemployment Claims, and Qualitative Employment Verification
● Created, implemented, and executed the Employee Handbook, New Hire Orientation, New Hire Follow-Up Questionnaire, Exit Interview Guide, Separation/Termination Checklist, Employee Engagement and Training Calendars, Non-Compete and Severance Agreements
CTS Page 3
Gold Key PHR Hotels, Resorts, and Restaurants Oct. 2012-Sep. 2013 Generalist, Human Resources
• Managed Employee Relations for the 3,500 Associates of the Gold Key Resorts (Sales & Marketing) and Professional Hospitality Resources (PHR) Division (Hotels, Resorts, and Restaurants), conducting investigations when necessary and completing all necessary documentation accordingly
• Managed a team of two Recruiters and a Receptionist, who were responsible for sourcing, recruiting, interviewing and hiring for all non-exempt positions in our Professional Hospitality Resources Division - Hotels, Resorts and Restaurants
• Received and approved all FMLA requests, paperwork, and follow-up
• Responsible for onboarding all new Associates and rehires, as well as processing and verifying all paperwork for new hires, rehires, transfers and promotions
• Managed performance evaluations, as well as the J-1 Student (Work and Travel) program for 150 international students
• Created and conducted HR-specific training for Resort, Hotel and Restaurant General Managers Two Men and a Truck/International, Inc. Feb. 2011-Aug. 2012 Support Specialist, Human Resources
● Processed payroll, as well as benefit, compensation and personal information changes for 80 Home Office (Corporate) employees.
● Created and implemented the New Hire Roundtable and Follow-up, Exit Interviews, Monthly Turnover Reports and Charts, Monthly Headcount Reports and Charts, Gross Wages Reports and Charts.
● Analyzed and worked with department managers to edit, audit and implement new salary bands, job descriptions, and compensation structures.
● Solely responsible for managing the HR Administrative Assistant, full cycle recruiting, sourcing and filling of all entry- to mid-level management positions.
Domino’s Pizza, LLC Feb. 2007- Apr. 2010
Field Manager, Human Resources
● Solely responsible for Employee Relations for 25 corporate stores/~400 employees
● Conducted investigations and interviews with Team Members to resolve issues or concerns and documented the action taken accordingly
● Conducted New Team Member Orientation, as well as all of the HR-specific training classes for Assistant and General Managers
● Managed and assisted with the execution of development plans for Managers of Corporate Operations in Training
● Monitored staffing levels according to Company Standards and worked with the General Managers on recruiting/retention plans and execution.
Field Generalist, Human Resources
● Responsible for supporting the PeopleFirst Team Leader with 40 corporate stores/~1000 employees and developing invaluable HR skills concerning benefits open enrollment, investigations for Employee Relations issues, interviews for promotions/new hires and attended job fairs for recruitment purposes.
Corporate Generalist, Human Resources
● Responsible for coordinating and implementing communication and processes such as onboarding new Team Members, conducting orientation for new Team Members, benefits open enrollment, maintaining procedures/ training manuals and training materials for the Level 1 and the Pulse Care Teams.
● Responsible for the Marketplace and Corporate Team Members by creating and completing Heat tickets and emails within agreed service time, as well as identifying avenues for improving processes to improve service levels and customer satisfaction.
● Processed corporate requisitions for New Hires, Promotions and Transfers and knowing the Payroll, Compliance, Compensation and Benefits repercussions for each.
● Responsible for handling Franchise and Corporate Employee Relations/Labor Relations calls, letters and emails and being knowledgeable of the various state and federal laws, as applicable. Field Generalist, Human Resources
● Responsible for supporting the PeopleFirst Coach with 54 corporate stores/~1200 employees and developing invaluable HR skills concerning benefits open enrollment, investigations for Employee/Labor Relations issues, interviews for promotions/new hires, attended job fairs for recruitment purposes and put systems in place to monitor meal/break compliance.
● Created documents that would allow the HR team to get a better understanding of the environment of the stores, as well as assist in their development (New General Manager Orientation, Team Member Satisfaction Survey in English and Spanish, PeopleFirst Audit Checklist and Training Checklist for New Team Members).
Contact this candidate