Customer Service Manager

Gurminder kaur

Contact #: 778-***-****

Email: *********@*****.***

Objective:

Highlights of Qualification

Certifications in Cashier and Customer Service, Food Safe and Occupational First Aid, Level 1

Reliable, hard working, and flexible individual who is able to work on various shifts

Flexible and adaptive.

Accountable, organized, detailed-oriented and systematic.

A team player with passion for learning and having positive work attitude.

Proficient in using Microsoft Office programs such as Word, PowerPoint and Excel

Multilingual: well conversed in English, Hindi, and Punjabi.

Strong knowledge of quantity food preparation, services and procedures.

Profound knowledge of quantity food purchasing, receiving and storage.

Relevant Skills and Experience

Volunteer as an Interpreter- Surrey Memorial Hospital - 1996- 1997.

Responsible for interpreting Hindi, Punjabi and English language.

Lunch Supervisor at Lena Shaw Elementary – 1997-1999.

Cooked, baked and served regular and special meals to students.

TIM HORTONS –1998 to current

1998- 2002: Customer Service and Bakers.

2002 – current: Manager.

Managed total restaurant operations in areas of staff management and customer relations, budgets, inventory control and purchasing of food and beverages.

Directed the recruitment, interviewing, hiring, training, motivation and evaluation of crew members,

Ensured a safe workplace and pleasant customer service experience.

Education and Training

High School: 1991 New Delhi, India.

Food Safe: 2003

Leadership Program: 2016- current.

REFERENCES AVAILABLE ON REQUEST

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