Manager Service Representative

TUSHAR KRISHNA KOLI

K B Koli House,Madh Island, wanjre lane, via- versova, Andheri – west, Mumbai – 400061, Maharashtra, India Phone: 009***********, 009*********** ; Email: *******.**@*****.***, *************@*****.**.** F & B PROFESSIONAL – AVIATION INDUSTRY

PROFILE

A proactive, creative & innovative professional with 12 years of experience in the In-flight / Aviation Catering including overall Management, Training & People Management.

Core Strengths in supplying foods to various prestigious Airlines as per international standards & managing in-Flight Kitchen, House Keeping, Packing, Storage etc.

Foreign Airlines specialist with knowledge of the procedures and processes of all major international airlines with the ability to design, direct & control new cost effective menus for various International Airlines.

Skill and ability to lead in a fast-paced, operations environment with the ability to coordinate activities among various operating groups like Bond, F&B, Production, Accounts and Transports etc. Key accomplishments

Presented with Appreciation Award for excellent handling of Royal Jordanian Airlines in 2009 & 2010.

Received a certificate for participating in "International Fleet Review Parade’ in Naval Wing NCC in 2001.

Recipient of certificate for key role played in achieving HACCP Certification in The Ambassador’s Sky chef- Mumbai in 2004.

Letter of Appreciation received for

Successful setup and functioning of “Alfursan Golden Lounge" for first class passengers in Jeddah Saudi Arabia -- Jan 2007 along with the team.

Expertise displayed in catering project in Royal VVIP Flights in “19th Arab Summit “Riyadh in March 2007.

Excellent handling of catering requirements for “Qatar Amiri VVIP Flight “11 Sep 2009 Flights handled:

International: Lufthansa German airways, Swiss International Airlines,Royal Brunei air, Air India, Garuda Indonesian airlines, Turkish airlines, Air France, Royal air Maroc, Royal Jordanian, Middle East Airlines, Sri Lankan airlines, Saudi Arabian Airlines, Austrian airways, British airways, British midland airlines, Kenya airways, Swiss Air, Aeroflot airlines,

Domestic: Kingfisher airlines, Jet Airways, Air India express, Indian airlines PRIVATE AVIATION : handled various private aviation flights from Jeddah private jet aviation and also being team of handling arab summit flights in Riyadh.

VVVIP FLIGHTS : Handled catering of flights of premiers(KINGS ) of Saudi Arab, Royal air maroc, Oman, Qatar, Kuwait, Bahrain, Jordan .

Key Competencies

Food & Beverage Service Food Production House Keeping/Quality Front Office Management Storage/Packing Menu Preparation/MIS Training/HACCP Kitchen staff Management Business Development. PROFESSIONAL

OBEROI FLIGHT SERVICES (MUMBAI)

NOV'15 – FEB 19

DUTY OFFICER

Handling a team comprising of sections ( operations /transport/ warewash) Supervising and motivating a team of flight Supervisors/drivers /loaders/ assembly staff by assigning and scheduling work based on the flight schedule.

Responsible for the systematic dispatch of flights as per schedule adhering to HACCP and ISO requirement. Managing all operational matters when on shift and communicating upwards if on time performance maybe be affected. Assisting the Operations Manager with the development, implementation and improvement of business unit processes to achieve key results, cost savings and operational efficiencies . ACCOUNT MANAGER : BRITISH ARIWAYS AND SWISS AIRLINES Handling catering operations by communicating and coordinating with airlines local management as well as with airlines HQ . Prepare and update required documentation. Training staff and maintaining their certification. SAUDI ARABIAN AIRLINES CATERING, Sept’06-Sept’12

Senior Service Representative

Joined as a Guest Relation Executive for Al Fursan Golden Lounge for I class & V.I.P Passengers as a Guest Relations Executive being part of the key team working for setup of alfursan first class lounge in Jeddah airport and thereby felicitated by the DGCA SAUDI ARABIA . Later was promoted within a short span of time in recognition of hard work & consistent performance to catering operations as SENIOR CUSTOMER REPRESENTATIVE .

Preparing Aircraft Catering Orders, Catering handing over and taking Airline orders.

Responsible for establishing and control the standards of food quality & procedures in preparation as per HACCP, ISO & other international norms.

Draw up plan to ensure that hygiene standards as laid down by the Company, Airlines and the public health authorities are strictly adhered to at all times along with the policies which is related to flight catering like glass policy, Allergen policy, foreign object policy etc.

Maintain high standard in food handling area a law given by the various food institutions like BSI, ISI ETC

Lead the efforts across ensuring staff adhere to food hygiene, Health and Safety and Licensing Regulations in accordance with Health and Safety at Work Act 1974.

Closely monitor all the aspects of equipment and dry store provisions to ensure airline specifications in terms of packing the equipment as required for the crew on the aircraft.

Lead & guide the team to ensure that all the equipment crockery, cutlery & other necessary items required by the crew are available at right place by adhering to rotation rules to ensure perfections.

Handle management of facilities/infrastructure to ensure cost effective workability.

Deftly implement cost rationalization measures to maintain overall competitiveness.

Handling out menus and wine lists, answering questions on the guest feedbacks, accounting of Meal wastage and checking the Par stock levels on weekly basis before accounting on fresh requisitions. Recording the data entry to monitor all the rotable items.

Effectively handling the Catering Liquor Bond for all the International Flights of the Jet fleet.

Assisting the sales team in station wise CPP (Cost per Pax) and CPM (Cost per Meal) to adhere to the cost level analysis.

Maintaining the records about the flight for billing purposes. SKY GOURMET CATERING, Mumbai Jul’05 –

Aug’06

Flight Catering Supervisor

Accountable for managing around 10 to15 Departures per day. Ensured quality, quantity & hygiene of the food catered to the Airlines in compliance with the HACCP norms.

Maintaining regular liaison with Airlines Officials and take care of their requirements and maintain direct liaison with following departments, F&B, Bond, Production, & preparing reports accounting for all saleable items

Pivotal in implementing effective measures to minimize food wastage and prepared equipments as well as store standards for the Station

Monitoring & implementing ISO process for Catering Department and conducting internal audits of different departments as a BSI certified ISO Auditor.

Instrumental in implementing the Damage Control Activity, planned Menu as per the Airlines regulations while maintaining the inventory with the caterers.

Pivotal in implementing effective measures to minimize food wastage and prepared equipments as well as store standards for the Station.

Generated reports related to catering operations and took charge of the inventory controls management, micros control, hygiene standards and grooming standards in the department. AMBASSADOR SKY CHEF, Mumbai Nov’03 –

July’05

Flight Catering officer : Completed 18 months training as flight catering officer and thereby promoted and assigned to handle catering solely of various domestic and international flights. As well as interaction with airlines staff in Mumbai airport for passenger load as well as customer feedback. ACADEMIA

BACHELORS DEGREE OF PHYSICS 2003

Mumbai University, India

First Class

COMPUTER PROFICIENCY

MS Office,sabre, airline meal report preparation on airvision sabre systems, inventory control. British airways : License holder for opening aircraft doors . OTHERS : HACCP CERTIFICATION

LANGUAGES KNOWN :

ENGLISH, HINDI, MARATHI

FOREIGN LANGUAGES :

FRENCH, ARABIC, INDONESIAN

EXTRA CURRICULUM :

1: CADET OF NCC NAVAL WING : completed training for one year and was part of 75 cadets selected allover india for parade in international fleet review parade in 2001 in Mumbai alongwith naval fleet of 30 countries. 2: Participated in one day workshop for personality development held in K.C. COLLEGE MUMBAI. 3: FINAL COMPLETION OF SCOUTS AND GUIDES IN SCHOOL LEVEL . Date of birth: 15th December 1979

Passport no: J4214268

References: Available on request

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