Customer Service Representative
Resume:
YULIIA
MARCHENKO
RESUME OBJECTIVE
SKILLS
Customer service skills
Communication skills
Decision making skills
Multilingual
Physical stamina
Ukrainian State University of Food Technology
2011 – 2015 Bachelor’s Degree
Food Industry Technologies and Engineering
2015 – 2017 Master’s Degree
Certification “Quality, Standardization and Certification”
2018 – 2019 American institute for English Proficiency, studied English as a foreign language (including public speaking, conversation fluency, critical thinking, and confidence building). During 6 months.
English, Ukrainian, Russian
LANGUACHES SPOKEN
Korean Restaurant Han Gang (Ukraine)
Manager April 2017 - August 2018
recruiting, training and supervising staff
ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
handling customer inquiries and complaints
taking reservations
problem solving
keeping statistical and financial records
CHARACTER REFERENCES
DARLENE AYSON
Client, Open Access BPO
NAICEL CRISTOBAL
Supervisor, Open Access BPO
Korean Restaurant Han Gang (Ukraine
Waitress February 2016- April 2017
Providing excellent wait service to ensure satisfaction
Taking customer orders and delivering food and beverages
Making menu recommendations, answering questions and sharing additional information with restaurant patrons
Open Access BPO (Philippines)
Russian Customer Service Representative April 2019 – November 2019
Travel support;
Bilingual representative;
Maintain financial accounts by processing customer adjustments;
Build communication;
AGE :25 years old
DATE OF BIRTH :18.03.2019
PLACE OF BIRTH :Ukraine
NATIONALITY :Ukrainian
CIVIL STATUS :Single
RELIGION :Christian
HEIGHT :161 cm
WEIGHT :47 kg
Nicanor Garcia, Makati, Metro Manila
*****.*************@*****.***
EXPERIENCE
EDUCATION
PERSONAL DATE
I thrive in a career where I can learn more and provide exceptional customer service. Steadfast with change, I prefer to work on tasks that challenge me, think outside of the box.
Contact this candidate