Customer Service Data Entry

PROFILE

FARHAT AZEEM

Address: *** ****, **

Cheektowaga, NY, 14227

Phone: 716-***-****

E-mail: ******.*******@*****.***

Personal Summary

Apart from contributing to the processes and strategies which enhance any projects I am working on, I feel that my greatest strengths are firstly my ability to deliver projects to agreed timescales. Secondly my skill at gaining a clear understanding of a client’s exact needs, and thirdly being able to coordinate and lead all team resources whilst at the same time building strong working relationship with fellow colleagues and thereby getting them to improve their performance.

Objective

To join an organization which provides me an opportunity, commensurate with my qualification, to contribute to the betterment of the organization, and accomplishment of its goals, and which offers prospects of career development and adds to my knowledge and skills

Career History

Essendant

Company Profile

Essendant is a purpose-driven company that strives for more than just business success. We treat others with respect, act with honesty and integrity, and improve our communities. An important part of “enabling our partners to reach their full potential” is to honor our values, both in our business transactions and our commitment to building stronger communities. Customer Service Specialist

September 2018 till to date:

Joined the Organization with the following job descriptions:

Responsible for all vendor direct purchase orders, meets/exceeds customer satisfaction and target objectives.

Consults frequently with carriers, vendors, customers and internal departments via email, phone and fax to obtain status of orders and follows through with the delivery of the PO to the appropriate vendor and until the product is delivered to the customer.

Confirm receipt of the PO to the vendor and review interval reports to confirm delivery to the customer.

Work with Vendors and Accounts Payable to ensure invoices for direct orders are properly received and create manual billing orders for additional charges received by Vendors that need to be passed to our customer.

Review daily/weekly/monthly reports to ensure orders/purchase orders are completed and closed

Track open direct orders to confirm we have received invoices for all orders shipped and work with the vendor/AP to resolve discrepancies

Create manual billing invoices for any additional charges received from our vendor after the customer was invoiced for the initial order.

Follow up with vendor to confirm receipt of PO and identify any challenges with the vendor’s ability to promptly ship to the end user.

Communicate any discrepancies (pricing, UOM, availability, ect.) that could potentially delay the expectations of our customer.

Resolve problems and complaints

Document all customer, internal and vendor interaction on purchase orders.

Work in partnership with other teams within the company to ensure the customer receives outstanding service from the entire process

Understands and demonstrates ORS Nasco's Core Values

Performs other duties as assigned

Wegmans Food Pharmacy

Company Profile

Wegmans is a regional supermarket chain with 93 stores: 46 in New York, 17 in Pennsylvania, 8 in New Jersey, 10 in Virginia, 8 in Maryland, and 4 in Massachusetts. It is one of the largest private companies in the U.S. Wegmans is a family-owned company, founded in 1916, headquartered in Rochester, NY. Danny Wegman is chairman; Colleen Wegman, his daughter, is president and CEO. Danny’s daughter Nicole Wegman is sr. vice president. Robert Wegman, Danny’s father, was chairman until his death in April 2006. Front End Part Time Cashier

July 2017 December 2017

Joined the Organization with the following job descriptions:

Engage customers in conversation using effective communication skills, such as direct eye contact and a smile to build a rapport based on trust and satisfaction

Perform all steps in the checkout process including: scanning and bagging items at a rate that meets store requirements, processing accepted forms of payment, and counting accurate change to ensure no overages or shortages of money.

Assist customers in locating products by understanding and familiarizing self with store layout

Offer additional services such as carryout assistance

Uphold state regulations during the sale of alcohol with no exceptions or violations COMSATS Internet Services

Company Profile

Established in 1996, COMSATS launched its ISP services under the name of COMSATS Internet Services (CIS) thus becoming the pioneer Internet Service Provider of Pakistan. COMSATS is an international, inter-Governmental science organization, aiming at socio-economic uplift of the third world through useful applications of science and technology. COMSATS has launched many successful projects which include the most reputed COMSATS Institute of Information Technology (CIIT) and COMSATS Internet Services (CIS). Since its inception, CIS has continued to grow and opened up branches in almost all major cities of Pakistan, namely Islamabad/Rawalpindi, Lahore, Karachi, Peshawar, Sialkot, Faisalabad, Multan, Quetta, Gujranwala and Gujrat.

Sr. Customer Support Representative

Sep 2016 May 2017.

Joined the Organization with the following job descriptions:

Respond to customer queries

Petty cash handling

Carefully handle receipts, invoices, payments and maintain records through data entry and filling.

Maintain customer record by updating account information.

Resolve product or service problem by clarifying the customer’s complaint; determining the cause of problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Assisting in the preparation of the external /internal and donor audits

Processing payments and issuing cheques for all payments

Assist accounts department in Preparing bank and balance sheet reconciliation statement at month end and performs research to resolve reconciliation discrepancies

Attract potential customers by answering product and service questions; suggesting information about other products and services

CMPak Limited (ZONG)

Profile

ZONG is the largest telecom industry of Pakistan. ZONG has focused on the people of Pakistan, empowering them with the most relevant communication modes and services that enable them to do a lot more than just talk, at a price that suits them the most. With a strong and uniquely humorous communication direction that has now become ZONG's signature across all advertising media, ZONG gives its customers many reasons to smile Customer Services Officer

Mar 2009 – Sep 2011

The job responsibilities include:

Receive and respond to customer service account inquiry

Handle and resolve customer complaints

Perform customer verifications

Answers inquiries by clarifying desired information

Maintain call center database by entering information

Enhance organization reputation by accepting ownership for accomplishing new and different requests

Sells additional services by recognizing opportunities to up sell accounts; explaining new feature

Communicate and coordinate with internal departments

Provide feedback on the efficiency of the customer service process Academic Qualifications

o Executive MBA in Finance and Accounting

University of Punjab

o Bachelors

Allama Iqbal Open University (AIOU)

Professional Qualifications

Fluency in Operating OS like: Windows 9X, Windows 2000, Windows ME, Windows XP, Windows Vista, Windows 7, Windows 8, Mac Pro.

Achievements / Strengths

.

Ability to adjust in different environments / work with people having diverse background

/ personality traits

Good at English drafting and speaking

Quick learner, keen observer & team player

Highly customer-oriented

Ability to plan, prioritize and organize assignments. References

Will be gladly furnished, if desired.

Contact this candidate