Samantha Ferazzoli Human Resources Professional

** ***** ***** 647-***-****

Aurora,, ON L4 G 1Y4 adavtw@r.postjobfree.com

Versatile and results-driven Human Resource Professional currently obtaining a Graduate Certificate in Human Resource Management and working towards my Certified Human Resource Professional Designation.. Education / Training & Professional Designations

Graduate Certificate in Human Resource Management 2019-2020 Seneca College, Toronto, Ontario.

Occupational Health and Safety Certification 2019

OSG, Toronto, Ontario

Certificate in Working With Children with Autism 2013-2014 Graduate Certificate in Rehabilitation

Seneca College. Toronto, Ontario

Bachelors inHistory/English (Hons) 2009-2013

York University, Toronto, ON

Employment Experience

Office Manager September 2017- Present

Verve Senior Living, Thornhill, Ontario

● Participate in recruitment, selection and interviewing of potential candidates

● Prepares offers of employment letters for new management, administrative staff, and templates for front-line staff.

● Creates collective agreements and wage grids from the agreed MOS, and forwards to union for review and approval.

● Arranges for printing and distribution of agreements, and files copy of agreement to the Labour Relations Board in accordance with the Labour Relations Act

● Types and maintenance of all position descriptions for the company.

● Responsible for ensuring discipline is in line with union contracts, and provides guidance to fellow managers when required

● Acts as a liaison for all union negotiations between home and Union -renewal of agreement, complaints from staff, etc.

● Creates disciplinary letters/templates for all staff within home

● Receives and circulates Workplace Safety and Insurance Board (WSIB) correspondence, including accident cost statements, NEER statements, claim letters and other correspondence.

● OH&S certified, head of Occupational health and safety committee ensuring home follows all required policies, and incidents are documented accordingly. Ensures audits are done in a timely manner.

● Creation of contracts for hourly employees for all departments.

● Conduct new employee orientation and foster positive attitudes toward organizational objectives

● Provide current and prospective employees with information about policies, job duties, working conditions, wages, and employee benefits

● Record and secure information in employee files

● Completing accounts payable and receivable services for the Retirement Home

● Inputting and auditing payroll for 50+ employees

● Providing benefit packages/implementing benefits into payroll system.

● Provided training and assisted in implementation of new Dayforce System.

● Assist department managers with Staff relations/Union agreement concerns when necessary.

● Design and deliver team building activities

Samantha Ferazzoli Human Resources Professional

Office Coordinator January 2013- August 2017

Woodbridge Art School, Woodbridge, Ontario.

● Responsible for Office Management, recruitment and organization of teaching professionals and clients.

● Responsible for the promotion of Art Programs, implementation of programming and registration for classes, school bookings and events, invoicing and reports for management, and statistical reporting.

● Responsible for the creation and promotion of employment ads through social media and hiring platforms.

● Supporting Owner through the hiring, scheduling, evaluation and payroll of school employees and volunteers.

● Coordination of yearly Art show which includes venue booking and coordination, social media advertisements, certificate creation, ticket sales and processing of payments.

● Creation of human resource documentation and policies, ensuring staff are up to date on AODA training, policies and procedures, and all have completed appropriate WHIMIS training.

● Responsible for oral and written correspondence within school, prepares meeting minutes for staff and external meetings. Customer Service Representative March 2007 – December 2012 City of Vaughan, Vaughan, Ontario

● Opens and Closes customer service area including Cash/credit balances, inventory count, messaging systems, and facility schedule updates.

● Responsible for internal and external communications. Responsible for ensuring that customer inquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required. Doing this by using judgment and making decisions within established procedures for each inquiry.

● Responsible for scheduling meetings for supervisors, preparing meeting minutes and forwarding documentation to required members of staff and community.

● Experience with receiving and processing required memberships, program registrations, tax payments and printing required tax forms and receipts for clients.

● Maintained client files and details through CLASS/POS Systems. Processing required registrations and facility bookings and their related payments.

● Completed cash balancing, bank deposits, office inventory, budgeting for recreation and culture department.

● Assisted in event, fundraising and membership promotion within recreational division. Developed various project proposals and policy modifications city wide.

References Available Upon Request

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