Customer Service Office Assistant

Teresa Richie

****Greenfield Parkway

Blasdell, NY 14219

Phone: 716-***-****

*****.******.****@*****.***

SUMMARY OF QUALIFICATIONS

●Capacity for working efficiently in a fast-paced setting while handling multiple priorities

●Proficient in Microsoft Word, PowerPoint, Internet Explorer and POS Operating System

●Successful in negotiating problem-solving solutions for complex issues

●Excellent organizational, communication and interpersonal skills

●Ability to work independently and within a team setting

Detail oriented, driven and quality focused

SUMMARY OF SKILLS

●Team Player

●Inventory Control

●OSHA Trained

●Issue Mediation

●Customer Satisfaction

●Quality Supervision

●Results Oriented

●Multi Phone Line

●Employee Training

●Productivity

●Data Entry

●Report Preparation

PROFESSIONAL EXPERIENCE

Accounts Payable Receptionist (TEMP ASSIGNMENT)

●Received all customers, guest and visitors in a courteous and professional manner

●Provided excellent service by consistently making sure that all customers accounts were correct

Office Assistant (TEMP)

●Collected all important customer account information and scanned it into the Banks data base

●Performed any and all duties as directed by the manger in a professional and timely manner

Customer Service Rep

●Accepted all customer orders via fax, email or phone and made sure that they were given correctly

●Received incoming reports from the company driver if orders were incorrect and corrected them

Receptionist (TEMP)

●Directed all incoming visitors to the correct departments and their location in the building

●Manned a multi-line phone system and directed calls to the appropriate personnel or departments

Customer Service Representative (TEMP)

●Distributed quote request to the appropriate individual vendors when requested

●Worked with the production and shipping departments in order to expedite orders when needed

●Transferred customer information from the DSI data base to the Imaginara database

Executive Administrative Assistant

●Assisted with composing the Vice Presidents monthly calendar of scheduled events and other deadlines

●Maintained MSDS books keeping them current with the most recent revision as per OSHA standards

●Assisted with the training of all new employees on the companies’ purpose, policies and procedures

●Actively participated in inventory control, ensuring that all operations ran smoothly

EXPERIENCE:

●ACI Controls, West Seneca, NY – Accounts Payable Receptionist 04/2019 - 07/2019

●Evens Bank, Hamburg, NY – Office Assistant 06/2018 - 09/2019

●Chudy Paper, Cheektowaga, NY – Customer Service Representative 08/2017 - 06/2018

●Quaker Millwork, Orchard Park, NY – Receptionist 05/2017 - 07/2017

●Philpac Corporation, Buffalo, NY – Customer Service Representative 04/2016 -10/2016

●Well-Worth Products, Buffalo, NY – Executive Assistant 05/2009 - 04/2016

EDUCATION: Bryant & Stratton College, Orchard Park, NY – Associates in Occupational Studies

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