Customer Service Data Entry
Resume:
Crystal Shaw Geng
gengcrystal*****@gmail
Professional Summary
I am a professional looking for that special position hopefully in the Healthcare field/Customer Service Specialty that will allow me to be creative and use my experience and skills that I have accumulated over 20 years of my life plus use what I have learned in college in the field of healthcare and become an asset to the next exciting company, organization or a family-owned institution.
References
Mark Evans Pastor 775-***-****
Jon Panelli Pastor 775-***-****
Viv Evans Friend 775-***-****
Work History
Recent Work History
From 4/2018 to Now
I have been an online student almost 6 years now and I am ready to graduate in November 2019. I have been working on my degree since I was laid off from Orion’s Freelance. After I graduate I will be going into my Master’s Degree program which is an 18 month program in which I will acquire a Master’s in Clinical Mental Health Therapy Counseling and Pastoral Counseling with substance Abuse concentration.
Office Manager/Customer Service Specialist/Freelance Agent, writer, editor office assistant 04/2006-03/2019
Orion’s Freelance Services – Reno, NV I was the owners main recruiter of staff when she needed new staff, proof reader, typist, data entry, transcription contractor, freelance agent.
I was also a contractor in which I would set my appointments for typing documents, transcribing documents typing up proposals etc. I also was answering service operator, concierge/hospitality, flights reservations, Virtual Assistant, PBX, data entry typing. Proficient in Customer Service and all areas pertaining to customer service.
Ordered and distributed office supplies while adhering to a fixed office budget.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Directed guests and routed deliveries and courier services as I dispatched to different departments. Also dispatched to the sales guys on the field where to go, what route to follow, logging times and dates of their actions.
Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.
Completed data entry, tracked resumes and maintained the applicant tracking system.
Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
Screened all visitors and directed them to the correct employee or office.
Obtained signatures for financial documents and internal and external invoices.
Coordinated board and committee meetings, including schedules and information preparation and distribution.***********@*****.*** (CC Beddengton – CEO/Owner)
Quality Assurance Package Handler - Fed Ex Ground 09/2005-03/2006
Reno, worked on the belt taking up to 150 pound boxes back to my cage where I would fix the boxes/packages then put them back on the belt for shipping. Cleaned up toxic spills, computer/phones
Customer Service Representative 02/2000-09/2005
Innotrac
I would take calls from customers in this inbound call center which served as sales call on items shown
and sold on this infomercial program on television that the customers would see wanting the particular
item shown. I would sell or upsell the item; making payment arrangements by credit card and giving
the pertinent shipping and handling details and time and day when to expect their package, using 6 to 8
screens in which to perform this work.
ESL Teacher 01/2000-05/2000
Northern Nevada Literary Council
Taught children up to older adults English as a second language, regular English also, to different
Nationalities, cultures such as Chinese, Japanese, Egyptian, Spanish, German. This was my favorite
Position. I have also been a private Voice Teacher/Singer/Pianist. I’ve taught voice and speech for 25
years.
Health Care Provider – Lou Shaw (CEO) retired took care and gave meds to this gentleman
who was in the beginning stage of Dementia and Alzheimers. He lived inpatient in my home with my family
as he had been my previous employer for many years. When his wife passed away I cared for him until 4/1995
which was 7 years. He passed away August 1995.
Education
BS: Human Services w/focus in Addiction, Counseling and Psychology 04/2014-11/2019
Southern New Hampshire University online presently
The coursework and specialty areas I’ve taken are in Mental Health, Substance Abuse, Human Services,
General Studies, Diversity, Alcoholism, Trauma, Marriage and Family Therapy, Counseling. I have
right now 11 years of University schooling, 6 years presently to do with the HealthCare field alone
and graduate Jan 2020.
Also, I was a caregiver for an elderly gentleman for 7 years.
Whether I continue to persue a position in my field or not was not my main focus but to achieve another degree
but in the healthcare field.
BA: Business Administration Management 04/1992-04/1995
Morrison University - Reno, NV
3 years Business and Administration in Management
4.0 GPA
Minor in Computers
Coursework in Business Administration, Communications and Accounting
Microsoft PowerPoint certification training
Information Processing Assistant Certificate Associate of Arts: only completed 1 year of Interior Design
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