Sales Representative

MONICA J. WALTER

Virginia Beach, VA 814-***-**** ***************@*****.***

Professional Summary

Seasoned Sales Representative with over 11 years of experience in marketing and selling company solutions and services, in a variety of industries. Extensive experience in all aspects of building long-term relationships with customers/clients, providing superior customer service, and exceeding monthly and yearly sales expectations. Continually exceeds expectations by creating valuable partnerships and works well with people at all levels of the organization, including stakeholders, customers, vendors, and team members.

Skills

Understanding Markets & Competitor Tactics

Leveraging Vendor & Distribution Partnerships

Driving Pipeline & Forecast Goals

Identifying Business Drivers & Requirements

Providing Effective Proposals & Presentations

Project & Budget Management

Supervising, Training & Developing Staff

Cultivating Loyalty with Key Decision Makers

Managing Monthly Appointment Activity

Ensuring Delivery of Customer Agreements

Prospecting & Developing New Business

Managing & Maintaining Existing Accounts

Proficient in Microsoft Word, Excel & PowerPoint

Excellent Verbal & Written Communication

Work History

Corporate Sales Delivery Representative 08/2012 to Current

Gourmet Gang – Norfolk, VA

Directly managing 6 Breakfast Catering Drivers, including scheduling the breakfast and weekend caterings to be delivered, as well as supervising, directing, and training all staff in operating procedures, sales techniques, and best practices for overcoming objections to close the deal.

Effectively managing the customer base within the established route, with an average of 25+ stops per day, while developing long-term relationships with and providing services/products to existing customers to ensure customer loyalty, improving retention rates by 46%.

Executing company strategy, market directives, and promotions, and developing and implementing marketing initiatives, as well as continually identifying opportunities to acquire new long-term customers to support route growth, generating more than $100K in yearly revenue.

Utilizing company marketing tools to engage prospects and manage current clients within the established delivery zone, while leveraging the relationships built with clients to increase referrals and recommendations of catering services by at least 62%.

Soliciting customer feedback to improve service and generating creative solutions and offerings, as well as always finding a way to upsell the popular brands and products, increasing territory retail sales by 45%+.

Responding promptly to requests for service and completing calls, identifying and resolving customer complaints, needs, or problems in a timely manner, developing alternative solutions, while managing emotional customer situations.

Organizing hot entrees from the corporate catering kitchen and delivering pre-ordered products and services, including lunches, private parties, corporate luncheons, ensuring on-time delivery within the 15-minute window.

Using handheld systems to key transactions, managing customer data and inventory, and balancing daily route activities, as well as protecting company assets, including collecting equipment and collecting payments from business clients.

Managing the opening and closing functions of the business, including cash handling procedures, while also properly handling food and maintaining the proper standards and guidelines outlined by HAACP, FDA and The Virginia Health Department.

Team Lead & Customer Service 06/2008 to 01/2010

Applebee's – Virginia Beach, Warren, VA, PA

Worked in the Warren location from June 2008 to March 2009, and then moved to the Virginia Beach location in April of 2009, scheduling, training, directing and supervising staff as the Neighborhood Expert in restaurant procedures and sales techniques.

Led shifts, people, and processes, delivering prompt, friendly, superior service to guests, while ensuring adherence to brand standards timeliness, accuracy, and guest engagement, improving customer retention rates by 34% and satisfaction rates by 78%.

Built a workplace culture using the vision and mission statement, as well as monitored and adjusted workflow, improving employee productivity by 45% MoM and increasing overall profitability by 35% annually.

Greeted guests, answering questions and making suggestions regarding food, drinks, and service, while upselling at every opportunity, increasing daily sales by $500 to $1500K.

Ensured a high-quality guest experience by employing tools such as table touching and proactivity in immediately responding to and resolving potential guest issues or complaints.

Completed administration functions associated with opening and closing duties of the restaurant, including cashing out at the end of the shift and analyzing and reporting on budgets, including P&L.

Previous Work History

Therapeutic Support Staff – Beacon Light Behavioral Health Systems, Warren, PA – 2006 to 2008

Drug & Alcohol Counselor – Abraxas, Marienville, PA – 2006

Pennsylvania Civil Service Exams Passed

Income Maintenance Worker

Social Worker I

County Caseworker I

Human Resource Management

Drug and Alcohol Prevention Specialist

Certified Trainings

Ongoing Therapy Group (Yearly)

Cultural Differences (Yearly)

HIPPAA (Yearly)

Supervision of Self-Administration of Medication (Yearly)

TB/STD and other Health Issues (Yearly)

Case Management for the AOD Professional (Yearly)

Red Cross Certified in First Aid/CPR/AED (Yearly)

Awards, Recognitions & Memberships

Named to "Who's Who in American High School and College Students"

Invited to join Pi Gamma Mu Social Science Honor Society

Education

University of Pittsburgh – Bachelor of Arts in Human Relations, with concentrations in Psychology and Sociology – 04/2003

Jamestown Community College – Human Relations – 1991

Mercyhurst College – Human Relations – 1989

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