Human Resources Professional

Amy Lourenco, SPHR, SHRM-SCP

Leesburg, VA *****

571-***-**** *****@*****.***

Human Resources Professional

True HR partner helps achieve your business goals

Goal-oriented business leader with superior strategic and operational leadership skills honed during 20+ years in a variety of fast-paced businesses, both profit and non-profit. Excellent technical proficiency coupled with consultative style. Success supporting both corporate and field employees, CONUS and OCONUS, at all levels and within all specialties.

Broad industry experience

Deep functional knowledge

All HR competencies

Core Competencies

Business acumen

Collaborative leadership

Total rewards / compensation

Training & development

Strategic initiatives

Legal compliance

HR technology

Employee relations / coaching

Operational excellence

Benefits design / management

Talent acquisiiton / retention

Performance management

Professional Highlights

Human Capital Project Manager 2012 to 2019

Promoted from Human Resources Manager

Forfeiture Support Associates (FSA), LLC Ashburn, Virginia

$145M government contractor supporting the law enforcement community

Hands-on operational and strategic leadership of HR function, with direct supervision of 3. Supported up to 1,800 employees (approximately 1,200 in Service Contract Act [SCA] positions) in 50 states and 2 territories.

Selected achievements:

Achieved significant reduction in benefits costs through design and cost-sharing changes

Led HR’s migration to company’s first integrated HRIS system, enabling employee self-service including benefits enrollment

Implemented company’s first on-line performance management system

Ensured compliance with federal, state, and local laws and reporting requirements, including ERISA, ACA reporting, and ever-increasing sick/safe/family leave regulations

Day-to-day management of self- and fully-funded benefits and benefits trust

Worked closely with outside vendor to ensure compliance with SCA health and welfare requirements

Collaborated with company leaders to encourage positive employee relations

Ethics Officer handling ethics investigations and facilitating annual training

HR representative on ISO Quality Council, instrumental in firm receiving ISO 9001:2015 Certification

Created content and led training on a variety of HR issues

Recognized with company’s first “Above and Beyond” Award

Director Human Resources & Training 2008 to 2011

Community Residences, Inc. Chantilly, Virginia $30M non-profit providing services to disabled individuals

Managed all HR, Training, and PRN/on-call staffing functions. Supported 400+ HQ and field employees in 30+ programs in the DC Metro and Richmond areas. Led team of 10 across 3 functional areas with budget of $770k.

Selected achievements:

Grew employee population by 20% and enabled launch of new programs through creation of talent acquisition campaigns and processes

Reduced turnover by more than 25% through positive employee relations as well as establishment of employee recognifition initiaves such as agency’s merit pay plan and Employee & Program of the Month

Increased success in recruitment/retention via overhaul of compensation practices, entailing review/revision of 80+ job descriptions, creation of job grading system, and broadbanding of base pay structure

Director Human Resources 1990 to 2003

Time Warner Cable Herndon, Virginia $600M Road Runner high-speed internet services division

Managed HR operations, including benefits, compensation, employee relations, training, and compliance. Supported 500+ HQ and field employees in 20+ states. Led a team of 2.

Selected achievements:

Supported growth of start-up Road Runner joint venture by researching, selecting and implementing HRIS/payroll solutions and creating processes and procedures for employee processing and reporting.

Positively affected employee relations through creation and management of training programs for managers and staff on issues such as coaching, counseling, performance management, and harassment avoidance.

Ensured availability of most qualified candidates by managing relocation and immigration programs

Managed legal compliance by implementing and maintaining Affirmative Action processes and plans.

Manager Human Resources 1994 to 1999

Cisive (formerly CARCO Group, Inc.) Holtsville, New York $35M investigative information services company

Managed all HR functions. Supported 350+ HQ and field employees in 3 states and Canada. Led team of 4.

Selected achievements:

Grew employee base by 50% through creative recruitment techniques.

Reduced turnover due to job performance 10% by implementing skills testing tool

Saved money through automation of time and attendance functions due to increased payroll accuracy

Increased market competitiveness through improvements to benefits package including implementation of 401(k) and flexible spending plans

Academic Achievements, Professional Memberships & Additional Skills

Academic Achievements:

Master of Science in Industiral and Labor Relations Concentration in Human Resources Management Cornell University

Bachelor of Arts Double Major in Psychology and Sociology Emory University

Certifications:

Senior Professional in Human Resouces (SPHR) certified since 1998

SHRM Senior Certified Professional (SHRM-SCP) certified since 2015

Leadership Fairfax Class of 2011

Memberships:

Society for Human Resource Management (SHRM) Dulles SHRM

Computer Skills:

Human Resource Information Systems (HRIS) Abra PeopleSoft ADP Ceridian Applicant Tracking Systems (ATS) Performance Management systems Timekeeping systems Microsoft Office Suite

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