Customer Service Social Media

CAREER OBJECTIVE

To pursue a career as a Customer Service Representative that would allow me to use my communication and customer service skills to contribute to the success of the company.

SUMMARY OF SKILLS

•Strong communication and presentation skills

•Experience at interpreting and reporting results

•Excellent knowledge of Microsoft Office Suite programs and accurate typing skills

•Cash Handling Expertise, processing transaction quickly and efficiently

•Good knowledge of AML, KYC, handling personal and confidential information responsible

•Fluent in English, Bengali, Hindi

•Enjoy working as a team member as well as independently

EMPLOYMENT HISTORY

Part-Time Sales Associate

Banarasi, Scarborough July 2019- Present

Maintaining positive relationship with customer and building loyalty.

Giving information about the products.

Maintaining day to day cash transaction.

Keeping up to date with latest fashion and trends.

Arranging the store items and keeping the work place clean.

Course Consultant May- August 2018

Transformed Healthcare Training Centre Dubai, U.A.E.

•Conducted outreach to potential students to encourage enrollment in Certification in Infection Control program.

•Provided basic information regarding training and course outline.

•Assembled course material such as books, question bank and exam preparation.

•Provided certificate of completion to attendees.

•Making poster for course and advertising on social media.

•Solving student’s problem over the phone and live chatting.

Junior Associate September 2015- August 2017

UAE EXCHANGE LLC. Dubai, U.A.E.

•Answering questions in person or on telephone

•Build customer loyalty

•Execute foreign currency Transactions and data entry

•Performed all duties as assigned by supervisor

HR Assistant February- May 2015 Shilpi Worldwide JLT Dubai, U.A.E.

Welcomed new employees to the organization by conducting orientation sessions

Provided payroll information by collecting time and attendance records

Maintained Human Resources files and databases with employee information

Provided administrative support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages and maintaining equipment and supplies

Contributed to team effort by accomplishing related results as needed

Replied telephone, email and in-person inquiries

EDUCATION

Bachelor of Business Administration 2014

Heriot Watt University Dubai, U.A.E.

Majored in Marketing and Management.

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