Office Assistant Customer Service
Resume:
Darlene Blackwood
Tenino, WA *8589
November 19, 2019
Job reference – Office Assistant 2
To whom it may concern,
I would look forward to being part of this team and utilizing my skills obtained in college as well as past job positions. I currently hold an “on call “ position as an Office Assistant 1 – Quality Control Lead with the Secretary of State in the Elections Division and looking to obtain use of my skills, learning new tasks, and being an effective team member.
My past education included the completion of Certified Administrative Assistant which included focused training advanced levels of MS Office including Word. My certification in Advance Computer Office Applications included advanced training in MS Office suite, Adobe Acrobat and continued training in Excel and Access for data entry/management, file management and customer service. These certifications has given me the advantage of thoroughness, detail, and document processing skills
I have proficient keyboarding, data entry and file management skills. As a receptionist I have experience in high call volume, concise message taking, and learn new skills quickly.
After reviewing my resume/application, I hope that you find that I possess the qualifications you are looking for. I look forward to applying my skill sets that are contributable to completing tasks in an efficient, accurate and proficient professional manner.
Thank you,
Darlene Blackwood
Darlene Blackwood
2406 180Th Ave SE
Tenino, WA 98589
adavp5@r.postjobfree.com
EDUCATION:
2019—future enrollment at South Sound Community College
2013/2014 Lower Columbia College Longview, WA 98632
Business Law/Contracts
2012/2013 Centralia College Centralia, WA 98531
Project Management
Human Resource Management
2006 - 2008 Cypress College Cypress, CA 90630
*Certified Administrative Assistant – data management, records administration, file maintenance, and MS Office suite included.
*Certification in Advanced Computer Office Application –document processing, access development and data management. Adobe Acrobat, Dreamweaver web design, Excel and Access.
High School graduate with Honors – 2007
*National Dean’s List Award Winner – Library of Congress publication
*International Scholar Laureate Program Delegation on Business Nominee
SKILLS:
Certification as Administrative Assistant
Certification in Advanced Computer Applications skills including MS Office Suite
Adobe Acrobat
Multi-level team player, diverse abilities and quick learner of new procedures
Project Management/Budgeting
Problem Resolution and conflict management
Organization/maintenance of supplies and inventory
Excellent Receptionist/Front Desk and Customer Service skills
Cash handling and drawer balancing
Accounts Receivables
Customer Service Training
Team player
Confidentiality
EXPERIENCE:
September 29, 2019 to present
Dollar Tree Store– seasonal cashier/stock
Tumwater, WA 98501
September 12, 2019 – present – phone bank
July 03, 2019 to August 03, 2019 – Referendum verification
January 03, 2019 to January 24, 2019 – Petition verifications
Office of the Secretary of State – Elections Division
520 Union Ave SE
Olympia, WA 98501
-Compares signatures from the petition sheets or electronically to signatures in the voter registration records to determine validity
-Use of Adobe Acrobat DC for initiative process
-Attention to detail
-Ability to multi-task
-Checks to ensure editing and style are correct and consistent
August 2018 to January 2019 - seasonal
Dollar Tree Store, Tumwater, WA 98501
-Cashier
-Stock person
-Cash drawer balancing
-Customer Service / customer satisfaction
EXPERIENCE CONTINUED:
July 2018 to August 2018 – On Call
Office of the Secretary of State – Elections Division
520 Union Ave SE
Olympia, WA 98501
-Use of Adobe Acrobat DC for initiative process
-Compares signatures from the petition sheets or electronically to signatures in the voter registration records to determine validity
-Attention to detail
-Ability to multi-task
-Checks to ensure editing and style are correct and consistent
January 2017 to June 2017
Ahoy Transport Services, LLC Olympia, WA 98506
Non-ambulatory medical transport
- Paratransit services-including wheelchair transport
- Daily vehicle inspections of company owned van
- Dependable, safe transport service to clients to their destinations
- Confidentiality
- Professionalism and courteousness especially to our clients
November 2016 to December 2016
GoTaxi, Inc. Toledo, WA 98591
Non-ambulatory medical transport
- Paratransit non-ambulatory services
- Daily vehicle inspections of company owned van
- Safe, timely service to clients to their scheduled destinations
- Confidentiality
- Professionalism and courteousness
EXPERIENCE CONTINUED:
April 9, 2014 - June 6, 2014
Pacific Mountain WDC Tumwater, WA 98512
Location: Olequa Senior Center Winlock, WA 98596
Temporary Assistant Site Leader
Assist Lewis County Senior Services site Coordinator for Lewis County Senior Services
-Daily cash handling/bank deposits and reporting utilizing Excel worksheets
-Confer with Senior Advisory Committee on activities and programs
-Receiving of food supply and ordering of menu items for weekly menu
-Dishwashing/sterilization/and kitchen organization
March 06, 2010 - May 10, 2013
(8/2010 - 5/10/2013)
Grants Towing South location 915 Koontz Road Chehalis, WA- Zone 3
Office Assistant 1, 2/Location Manager-Administrative Assistant
-Front office management and dispatch reporting
-Intake and release of impounded vehicles/invoice account receivables
**Improved weekly vehicle auctions for our 3 locations successfully with increased profits utilizing data gathered from log books and Excel spreadsheet development/graphing.
*Established/created email/fax notifications of upcoming auction sales using MS Office
for increased attendance at auction day Friday on weekly basis consistently
-Ensured RCW code was followed by employees, impound personnel and customers.
*WSP Log book maintenance-including bi-annual inspection of logbook & files
resulting in NO fines to my employer during my 3 years of employment
EXPERIENCE CONTINUED: Grant’s Towing and Automotive
Office Assistant 4/Administrative Support skill level utilized at Grant’s Towing South
-Excellent communication/customer service skills including problem resolution and accounts receivable/ collection
-Daily access to State Department of Vehicle Licensing to process impounded vehicles
-U-Haul Rentals/appointment scheduling/maintenance/quality customer service
**Quarterly reviews/inspection of U-Haul equipment with Area Field Manager of U-Haul District office resulting in 4 Star rating consistently for my location
-Daily impound yard maintenance and inspections
-Daily Cash handling/weekly cash balance sheets and Credit Card processing
Grant's Towing Chehalis, WA 98532
P/T Office Assistant 1 - Main office location 276 Main St Chehalis, WA - Zone 2
-Towing Dispatch for AAA required services and local towing calls
-Intake and release of impounded vehicles/Abandoned Vehicle Reports through WADOL
-U-Haul Rentals/appointment scheduling/equipment maintenance
(March 2010 - June 2010)
Grant s Towing 1025 S Gold St Centralia, WA - Zone 1
P/T Office Assistant 2
-front counter and multiple phone lines
EXPERIENCE CONTINUED:
June 2009 - Sept 2009
Delin Sales Toledo, WA 98591
Secretary
-Use of Adobe Acrobat for property insurance claims processing
-Use of MS Office/Publisher/Excel for publications and warehouse inventory
*Front counter sales/photo copying/Winlock Egg Day brochure printing/editing
**Initiated online listings on E-bay and Craigslist including photos to increase sales in warehouse department
-U-Haul rentals/reservation scheduling/maintenance
-Full charge of opening/closing of store on daily basis
-Cash handling/tracking of daily sales and store inventory
-Telephones/customer service/problem resolution
*** 15 years combined experience in the automotive industry 1980-1995
Parts counter/Service Dept. training
Auto body/prep/detailing
Front Desk/Appointment scheduling
Customer Service/Follow up
Shuttle service
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