Customer Service Data Entry

Nichole Jordan

*** ******* **.

Fairfield, Connecticut 06825

Home Phone 203-***-****

Email *************@***.***

EXPERIENCE:

Yale New Haven Health April 2018- February 15, 2019

Senior Payroll Specialist

Biweekly payroll process run for 25,000 employees multi state, which include data entry

Reconciles payroll bank accounts and payroll owned general ledger accounts

Reconcile state taxes for CT, FL, LA, RI

Maintains all payroll information (deduction authorization, bonus payments)

Kronos Administrator relating to all kronos activities including training for new managers create employee access, create pay codes, cost centers,

Coordinates and verifies system testing, In addition to the day-to-day operations of the payroll office

Handles all information and disbursements of executive level special payments

Process Travel& Expense reimbursement twice a month

Create employment verification letters

Provide customer service to employees such as reviewing paystubs, how to change W4 form and review timecards

In conjunction with the payroll manager works with our partners in HR, Benefits, IT and accounting to resolve issues

Participant in departmental and System Hospital-wide project teams

L’Amy America October 2013-March 2018

Benefits /Human Resource Administrator

Manage group insurance benefit program for 134 employees which includes open enrollment

Handle day to day for active and terminated participants related to heath care and 401k benefits. Enroll new hires and terminate employees on insurance website. Perform benefit research inquires for child support request

Reconcile and pay the monthly insurance statements. Managing LOA, worker comp claims. Verify the enrollment forms making sure they are completed accurately as well as answer any employee questions about benefits thru the ticket system Complete benefits audits while verifying birth dates, everyone in the household who could potentially enroll in benefits plan

Verify 401k total dollar amount deducted on payroll file before submitting electronically to 3rd party administrator

Manage multi state weekly, Semi-monthly& monthly payroll for 134 employees as well as trouble shooting payroll while reconciling. Download and print time sheets for managers’ approval

L’amy sells eye glasses and sun glasses to retailers; Walmart, TJ Maxx, Marshalls

Conduct orientations, maintain I9 file

Manage the recruiting process, prepare and post internet ads and job postings

Work closely with the accounting dept. on commission file and report special earnings

Prepare welcome letters & employment agreements for new employees, compile data for commissions file

Review W2s

Maintain vacation records & distribute monthly

Maintain multi state tax filing for 34 states

Patriot National Bank, Stamford, CT October 2011-2013

Payroll Specialist/Benefits

Process Biweekly payroll for 131 employees as well as trouble shooting payroll while reconciling. Manage timesheets for every location

Process New hire information in ADP

Reconcile the monthly health insurance statement

Process termination of employment

Create ADP reports

Manage active employee spread sheet

Review W2s confirm pre-tax contribution total

Involved with Hiring Process

Perkin Elmer/Applera/Applied Biosystems, Norwalk, CT September 1999- April 2009

Payroll Accounting Specialist

Processed multi state Biweekly payroll for 2500 employees

Created weekly files of time data to be imported into the ADP Enterprise database

Processed new hire information in ADP

Managed unclaimed wages, voiding checks, and escheating checks as well as trouble shooting payroll.

Responsible for recording expatriates relocation entries monthly and reconciliation

Posted payroll reports and funding after payroll submission

Interfaced data from SAP weekly into ADP payroll database

Prepared daily employment verification letters

Assisted with payroll software conversion from Pro-business to ADP Enterprise

Assisted management with validating Sarbanes-Oxley compliance

COMPUTER SKILLS: ADP Enterprise, ADP PC for windows, ADP Workforce, Lawson payroll, Sage Abra, Report Smith, SAP, Kronos 7.09, Microsoft Windows 2018, Microsoft Word, Excel, PowerPoint, Outlook

EDUCATION: Bachelors Degree of Science 2015 - Associates Degree 2013 Albertus Magnus College

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