Secretary / Receptionist / PA
Resume:
PERSONAL DATA
First and last name
Oksana Danylchenko
Nationality, Gender
Ukrainian / Female
Country & city of residence
Ukraine, Cherkasy reg., Zolotonosha
Date and place of birth
**/**/****, Ukraine, Cherkasy
Status / Children
Married
No
Health / Smoker
Good
No
Do you have experience overseas? If yes, where?
Austria, Vienna
UAE, Dubai
Have you ever been in Middle East? (If yes, please list countries and if was for tourism or for work purposes)
UAE, Dubai
July, 2016 – October, 2019 – work purposes
UAE, Abu Dhabi
Now
Contacts:
E-mail Address:
Mobile Number:
********.****@*****.***
LANGUAGE
Written
Spoken
Understanding
2
3
4
5
2
3
4
5
2
3
4
5
English
V
V
V
Russian
V
V
V
German
V
V
V
Ukrainian
V
V
V
EDUCATION-Institution
Specialization
Qualification
Duration,
years
Year of graduation/City/ Country
Cherkasy National University named after B. Khmelnytskyy
‘Language and Literature (English)’
Philologist, Teacher of English and German
5 years, 2006-11
2011 / Cherkasy / Ukraine
Computer Skills
Computer Level
Basic
Medium
Advanced
V
Advanced user of Microsoft Office programs
Other Programs
Micros / Book4Time / Reserve Out / Opera
WORK EXPERIENCE
Position
Hostess / Receptionist
Company’s name
The Atrium, Al Habtoor City
Period / City / Country
01/11/2018 – 16/10/2019 / Dubai / UAE
Responsibilities
Greeting customers as soon as they walk through the door
Providing patrons with accurate wait time estimates during busy periods
Maintaining a neat, organized front-of-house environment
Seating guests and taking initial drink orders as needed to ensure ideal speed of service
Assisting with opening/closing tasks and side work as needed
Learning food and beverage menu
Rotating seating between different stations to ensure even workloads for wait staff
Answering phones and scheduling reservations with individual guests as well as large parties
Answering emails and providing accurate information to clients regarding restaurant operations, timings, promotions and discounts, events
Managing group bookings and creating BEO
Operating the Reserve Out system for scheduling the bookings
Making morning and evening Reservation Reports
Receiving delivery calls, taking orders and punching them in Micros
Conducting the trackers for delivery service, Eat App bookings and Group Forecast report on monthly basis
WORK EXPERIENCE
Position
Spa Receptionist / Membership Coordinator
Company’s name
Hilton Hotel, Al Habtoor City Complex
Period / City / Country
01/08/2018 – 31/10/2018 / Dubai / UAE
Responsibilities
Providing guidance to clients on the procedures at the spa
Answering telephone calls and providing accurate information to clients
Introducing new beauty products to clients and educating them on their uses and benefits
Keeping clients updated on currently available promotions and discounts in services offered in the Spa
Processing payments from clients for services ordered
Keeping register of long and existing clients for them to enjoy benefits given to loyal customers
Giving appointments to clients on specific days
Opening and closing the spa at the appropriate time
Assisting in getting client feedback on level of services delivered in order to improve on service delivery
Assisting in developing promotional events, which focus on increasing the clientele of the spa
Managing the visitor register to keep record of people who visit the spa on a daily basis
Receiving customer complaints and feedback and direct them to management for resolution
Making the financial reports at the end of the spa operation day
Checking the emails and replying the inquiries
Doing the inventory of spa products at the end of each month
Responsibilities
Conducting the revenue trackers and making revenue reports for every month
Ordering supplies for spa usage
Participating in creating packages for memberships
Making the contract for the memberships and enrolling the new members, arranging the membership cards for them
Doing the trackers for membership usage of spa and fitness studio
WORK EXPERIENCE
Position
Spa Receptionist
Company’s name
Marriott International Inc., Westin, Al Habtoor City Complex
Period / City / Country
03/07/2016 – 31/07/2018 / Dubai / UAE
Responsibilities
Providing guidance to clients on the procedures at the spa
Answering telephone calls and providing accurate information to clients
Keeping the reception area clean and conducive for clients as they wait for their turn to be attended too
Introducing new beauty products to clients and educating them on their uses and benefits
Keeping clients updated on currently available promotions and discounts in services offered in the Spa
Processing payments from clients for services ordered
Keeping register of long and existing clients for them to enjoy benefits given to loyal customers
Giving appointments to clients on specific days
Opening and closing the spa at the appropriate time
Ensuring that the front desk is clean and organized for free movement
Assisting in getting client feedback on level of services delivered in order to improve on service delivering
Informing staff members of appointments that have been canceled by clients, and also alerting staff members of the arrival of clients who come without prior appointments
Managing the visitor register to keep record of people who visit the spa on a daily basis
Receiving customer complaints and feedback and directing them to management for resolution
Making the financial reports at the end of the spa operation day.
Checking the emails and replying the inquiries
WORK EXPERIENCE
Position
Teacher of English
Company’s name
Podilska Secondary School
Period / City / Country
September 2013 – August 2014 / village Podilske/ Zolotonosha/ Cherkasy region/ Ukraine
Responsibilities
Giving lessons of English language to pupils of 1st-11th forms
Preparing the material for lessons
Preparing of seminars and organizing the English School Club
Conducting the obligations of form-master of the 7th school year class
Preparing the tests for school Olympiad for children of all ages
Checking the paper tests, evaluating the children’s knowledge and giving the corresponding grades using the criteria of assessment
WORK EXPERIENCE
Position
Manager in providing information (Front Office)
Company’s name
‘RNT-Ukraine’, VFS Global (Visa center)
Period / City / Country
April 2012 – August 2013/ Kyiv / Ukraine
Responsibilities
Receiving the guests at front-office and accepting their documents necessary for obtaining visas to UK
Consulting the clients on visa procedures and documents which are necessary for different types of visas
Taking biometrical data of the guests (fingerprints) and sending it to the Consulate
Giving consultations over the phone in Call-Center
Processing the documents (filling the information about the guests and their visa requests into operational system/ scanning the passports and photos / matching the information with the biometrical data / separating the copies and original documents provided by the guests)
Filing the documents and preparing them for delivery to embassy
Providing the similar services in VIP Lounge for VIP clients and guiding them through the whole visa process
Receiving the passports back from embassy and preparing them for delivery to the clients
Making parcels for those guests who ordered home delivery
Transferring all the necessary information to TNT and UPS delivery service representatives
Attending the meeting in the consulate and giving explanations to visa-officers in some specific cases
WORK EXPERIENCE
Position
Executive Secretary
Company’s name
VFS Global
Period / City / Country
October 2011 – April 2012/ Kyiv / Ukraine
Responsibilities
Answering inquiries and obtaining information for general public, customers, visitors and others
Receiving and screening phone calls and redirecting them when appropriate
Handling and prioritizing all outgoing or incoming correspondence (e-mail, letters, packages etc.)
Organizing and attending meetings
Providing information regarding the departments, offices to callers and visitors
Performing routine and/or other clerical and administrative tasks as assigned
Maintaining executive’s agenda and assisting in planning appointments, boarding meetings, conferences etc.
Making travel arrangements for Managers (Applying for Visa and booking tickets)
Handling confidential documents ensuring they remain secure
Preparing Contracts and coordinating with relevant departments
Maintaining electronic and paper records ensuring information is organized and easily accessible
Conducting research and preparing reports as assigned
I confirm that the information of application form is real:
Date: / /2019
Contact this candidate