Administration

RESUME

NAME:- MS. EDNA J STEPHEN

ADDRESS:- DAVID COTTAGE, KAMALAKANAGR, AMBARNATH (W)

421501

DATE OF BIRTH:- 28 /07/1983

GENDER:- FEMALE

CONTACT NOS:- 932-***-**** / 738-***-****/ 973*******

EMAIL ID:- **********@*****.***

MARITAL STATUS:- SINGLE

NATIONALITY:- INDIAN

EDUCATIONAL QUALIFICATION:-

SR.NO

EXAM

MONTH & YEAR OF PASSING

BOARD / UNIVERSITY

PERCENTAGE OF MARKS

CLASS

1

MA (ENGLISH)

APRIL

2015

MUMBAI

55

II

2

BA (ENGLISH)

MARCH

2004

MUMBAI

50

II

3

HSC

MARCH

2001

MUMBAI

64

I

4

SSC

MARCH

1999

MUMBAI

64

I

PROFESSIONAL QUALIFICATION:- Computer Literate (Well versed in MS OFFICE- WORD,ADV Excel

POWERPOINT & INTERNET

WORK EXPERIENCE:-

CURRENT COMPANY:- WORKING AS AN ADMIN ASSISTANT AT BP SHAH & ASSOCIATES.

PERIOD:- OCT 2018 TO PRESENT

DESIGNATION:- ADMIN ASSISTANT

Home Tutions

PREVIOUS COMPANY :- BLACKANT ADVERTISERS PVT LTD

PERIOD:- APRIL 2012 TO JAN 2018

DESIGNATION:-FRONT OFFICE ADMINISTRATION & MARKETING CO-ORDINATOR

KEY SKILLS:- Proficiency in English, Knowledge of MS OFFICE & INTERNET, Excellent Communication skills, Good Organisational and Multitasking skills.

WORK PROFILE:- ADMINISTRATION:- To answer calls and direct them to the relevant department, To answer queries of the visitor, To assist other administrative staff with work overflow, including word processing,

HOME TUTIONS :- Nov 2009 – March 2012

COMPANY:- EBAY INDIA PVT LTD

PERIOD:-Oct 2008-Oct 2009

DESIGNATION:- CUSTOMER SERVICE EXECUTIVE

WORK PROFILE:- POCESS- Inbound Customer Service

Handling Inbound Calls, drafting and working on emails as well, solving customer queries with regards to the online sale products. Dealing with ebay members ie. both the Buyers and Sellers .

PROCESS:- TNS

Making outbound calls and answering escalated mails, solving queries and closing them by providing the appropriate solution.

COMPANY:- SM BATHA HIGH SCHOOL, PANCHGANI

PERIOD:- July 2005 – May 2008

DESIGNATION:- TEACHER

KEY SKILLS:- CLASS III TEACHER

Communication skills, Flexibility and Adapability, Quick Learner, Decision Making Skills

WORK PROFILE:- Provide individualized instruction to each student by promoting interactive learning.Create and distribute educational content (notes, summaries, assignments etc.). Assess and record students’ progress and provide grades and feedback Collaborate with other teachers, parents and stakeholders and participate in regular meetings.

CURRENT SALARY:- 3,00,000/- PER ANNUM

EXPECTED SAL :- Minimum 3,00,000/- PER ANNUM

HOBBIES:- READING,SKETCHING & SINGING

LANGUAGES KNOWN:- ENGLISH, HINDI & MARATHI

DATE:-

PLACE:- AMBARNATH

(EDNA .J.STEPHEN)

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