Salesforce Engineer

About

●Well versed in implementing business processes by configuring Record Types, Page Layouts, Validation Rules, Reports and Dashboards.

●Experienced in developing workflow rules, time triggered workflow rules, configured Approval process and assignment rules.

●Expert in creating pick lists, dependent picklists, lookups fields, junction objects, master detail relationships, validation and formula fields.

●Experienced in designing salesforce.com security model, org-wide defaults, role, profile, permission sets and sharing rules. Used field level security, profiles and audit trail setup to ensure that protected data is only with authorized users.

●Experienced in creating new user Accounts, Roles, and Profiles and sharing settings.

●Knowledgeable in Identifying Salesforce.com usage problems and coordinate with cross-functional teams.

●Proficient in Creating page layouts, search layouts to organize fields, custom links, custom tabs, related lists and other components on a record detail and edit pages

●Experienced in Creating custom field and field dependencies on standard objects like Accounts, Contacts, Cases, Campaigns and Solutions.

●Experienced in using data loader/import wizard to import/export customer information records into Accounts, Contacts and Cases.

●Used Import wizard for insert, update, of data from Salesforce.com. Used it to read, extract and load data from comma separated values (CSV) files.

Certification

●Salesforce Certified Administrator - ADM201

●Salesforce Certified Platform App Builder

Trailhead Super Badges

●Security Specialist

●App Customization Specialist

●Process Automation Specialist

●Lightning Experience Specialist

●Service Cloud Specialist

●Lightning Experience Reports & Dashboard Specialist

●Business Administration Specialist

●Lightning Experience Roll out Specialist

Education

●B.Tech in Electronics & Communication from IET Alwar, Rajasthan Technical University

Skills & Tools

Salesforce.com Administration, Salesforce.com Data Loader, Reports and Dashboards, G Suite, Workbench, SOQL, PL/SQL, Database, JIRA, Slack

SigmaIT/Moody’s Sep 2015- Aug 2018

Salesforce Administrator

●Participate in maintaining an already implemented platform design.

●Administer Salesforce environment including: customizing and implementing profiles, roles, security settings, sharing rules, custom applications, custom objects, custom fields, page layouts, workflow, validation rules, sharing rules, dashboards, reports,

●Managing User Onboarding and Offboarding process in Salesforce.

●Creating Reports and Dashboards.

●Analyze and review functional and technical requirements; create data-model.

●Perform development of new features.

●Implement Centralized User Access Control Project in Salesforce.

●Import and Export of Salesforce Objects into Data Warehouse using Data loader.

●Worked on GDPR Project

●Participate in Agile Scrum meetings - Backlog Grooming, Sprint Planning and Standups.

●Using JIRA for intake and tracking tasks.

●Document technical aspects of new features

●Manage and perform production and pre-production deployments.

●Liaise with Architect, BSA and stakeholders.

Pearson Vue Oct 2013 – July 2015

Service Desk Analyst

●Installed software, modified and repaired hardware and resolved technical issues.

●Provided base level IT support to non-technical personnel within the business, Managed call flow and responded to technical support needs of customers.

●Resolved customer issues in a clear, courteous and straightforward manner. Demonstrated professionalism and courtesy with customers at all times

●Identified and solved technical issues with a variety of diagnostic tools.

●Researched, troubleshoot and resolve complex problems independently.

●Top monthly call taker January – April2014

Airox Nigen Equipments Aug 2011 – Sep 2013

Project Engineer

●Responsible for project execution through creative application of knowledge to deliver project

●Deliverables, within schedule/budget. Strive to meet the customer’s technical specifications/requirements.

●Working collaboratively with Senior Project Manager, design engineers, operation engineers,

●Procurement and other internal staff for successful execution of Project.

●Review all the Technical Specifications and other tender documents.

●Prepared Basic and Detail Engineering Documents and Drawings P&ID, GA Layout of

●Plant, Design philosophy, Control Philosophy, I/O List, Instrument Schedule, valve Schedule, Cable Schedule, QAP, Field Quality Plan, Datasheet for various field

●Instruments, valves, cables and Electrical equipments etc.

●Floating RFQ’s to the approved vendors & Follow up, Receipt of both Technical & Commercial

●Offer.

●Coordination and follow up between Vendor & Engineering for Technical queries (TQ) clarification.

●Preparation of Comparative Chart. Negotiation with vendors with reference to the RFQ / Enquiry, budget & delivery.

●Prepare monthly progress Report.

●Organize and attend Monthly Project Review Meetings.

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