Manager Training

Deb Hackett, RN

SENIOR CONSULTANT

SUMMARY

** + years of Epic experience

Credentialed in Ambulatory, Beacon, Procedure Orders, with additional experience in MST Build, Curriculum Development, Learning Home Dashboards, Physician Personalization, Captivate, ATE Go-Live support, Thrive After Go-Live and Dragon Medical Speaking Naturally

I have been a Beacon Credentialed trainer to include workflow analysis, classroom curriculum development, Exercise Booklets, end user assessments and training in large and small classroom environments. giving me an in-depth knowledge of system build, optimization, and customization options

Most recently as the Implementation Specialist at Childrens Hospital and Credentialed Beacon trainer at Baylor Scott and White, I specialized in workflow analysis, curriculum development and training for Beacon Physicians, both Inpatient and Outpatient Nurses, Infusion Nurses, Nurse Navigators, Nurse Coordinators and Tumor Registrar’s, Schedulers and Pharmacist

Trained over 6000 staff on Big Bang Implementations

EXPERIENCE

Baylor Scott and White Health, with 314e-corpation

Credentialed Beacon Trainer (2/18/19 – 9/13/19)

Participated in full cycle implementation, partnered with Beacon Team, clinical staff, and subject matter experts to train over 6500 staff system wide

Traveled to multiple sites across Texas to deliver classroom training, training over 150 staff and providers

Facilitated an open line of communication between analysts, clinicians, and specialties; ensured support for beacon clinical area during go-live

Displayed understanding of build and end user interface that ensured teaching points were appropriately conveyed during lessons

Provided physician personalization sessions for Ambulatory and Inpatient

Built SmartText for clinical documentation

Rated 4.8 / 5 on Classroom Surveys

Successful Credentialing for BSWH in Beacon Applications

Childrens Hospital of Colorado, Denver with Contineo Health

Implementation Specialist, Credentialed Ambulatory Trainer (6/18/18 – 11/18/18)

EPIC Refuel Project, re-training over 6000 employees to bring back the basics of Epic foundation, allowing for prompt upgrades and improve efficiency

Workflow analysis of all specialty ambulatory departments for physician practices

Worked closely with Analysts to ensure proper build to reflect workflow

Developed all classroom curriculums, exercise booklets and end user assessments for ambulatory specialties to include ASAP (ED), Inpatient Surgeons of all Ambulatory areas

Developed e-Learnings, End User Assessments and Web Ex training

and over 6000 employees in 6 weeks

Scored 4.8 / 5 on Instructor Survey

LCMC Health New Orleans with HCI

Ambulatory and Beacon Credentialed Trainer (11/2017 – 5/2018)

Big Bang Training and Go-Live

Ambulatory and Beacon classroom trainings to a diversified audience, to include physicians, and staff

Facility wide trained over 3 hospitals, 5,000 staff and providers, over 2,00 classes in 4 months

Personally, Trained over 300 staff, with excellent scores on trainer’s survey

ATE /Go Live support @Children’s Hospital Hematology / Oncology Clinic

Successful Credentialing for LCMC in Ambulatory and Beacon Applications

Vanderbilt Medical Center with Medasource

Beacon Go-Live Support for Beacon Infusion Center (11-2017)

3 week Go-Live Support for in the Clinical Trials Infusion Center

At the Elbow support of 25 nurse who averaged 100 infusions a day

Support and guidance of documentation to accurately reflect clinical trial and research medications

Centura Health with Medix

Implementation Specialist and Credentialed Ambulatory, Beacon Trainer (1/2016 – 4/2017)

Workflow analyst in multiple specialty areas to include Family Medicine, Internal Medicine, Oncology, Urology, Nephrology, Orthopedics, Neurology, Wound Care, Surgery, Cardiology, Endocrinology, Hospice and Palliative Care.

Worked closely with build analyst to ensure build supported workflows and training

Created classroom training materials, exercise books, exams and surveys

Lead Physician trainer of over 75 specialty and primary care departments

Provided classroom training in multiple environments, all size classrooms, 1-1 personal training and re-training when needed

ATE post Go-Live support for all staff and providers in the Ambulatory setting

Expert in training Macros, Smart Phrases, Order Favorites, personal templates and e-prescribe

Lead trainer for new employee training

Ongoing staff training for Epic Upgrades

Successful Credentialing for Centura Health in Ambulatory and Beacon Applications

Created Tip Sheets and User Guides

Centura Health with Stowe Group (TEK)

Meditech / LSS Trainer (8/2011 – 9/2015)

Served as a Subject matter expert in training Meditech / LSS (meditech ambulatory model) 5.65 and 5.66

Workflow analyst for primary care departments

Reediness assessment coordinator

Developed training materials, job aides, tip sheets and classroom exercises

Developed multiple new training programs to include Scribes, Home Health, Hospice and Palliative

Recognized by Centura Health as top trainer of the year

Reed Group

Clinical Manager (2/2011 – 8/2011)

Clinical manager of nurse case coordinators for disability management

Contracted with nationwide companies to assist employees to return to work safely and quickly by following the nationally known MDA (Medical Disability Absence) guidelines in a call center environment

Manager of 25 nurses and Account manager of 14 fortune 500 companies for Disability management

Additional details on request

Kaiser Permanente Colorado

Nursing Manager (2000 – 2009)

Nurse Manager for Internal Medicine, Family Medicine and Urgent Care

Delivered timely and cost-effective health care services to an ambulatory population of over 55,000 members

Direct management of 55 staff and 15 providers

Used Epic EMR and managed upgrade training

Additional details on request

Email: **********@*******.***

linkedin.com/in/Deborah-hackett-9746941b

Marana, AZ 85658

Mobil: 303-***-****

INDUSTRY EXPERIENCE

8 years of Epic training experience

20+ years in the

healthcare industry

Registered Nurse/Manager

EPIC CREDENTIALED

Ambulatory

Beacon

Procedure Orders

EPIC EXPERIENCE

Big Bang Implementations

Refuel

Classroom Training

Workflow Analysis

Curriculum Development

Learning Home Dashboard

Physician Personalization

At The Elbow Support Go-Live

Thrive After Go-Live

Chart Abstraction and Conversion

WebEx Training

My Chart / Pt. Portal

Dragon Medical

Cornerstone

HEALTHCARE ORGANIZATIONS

Kaiser Permanente Colorado

Centura Health

Fox Chase Cancer Center

Vanderbilt Medical Center

LCMC Health

Children’s Hospital Denver

Baylor Scott and White Health

Colorado Nightingale Association

Professional Recognition

Recognized by Kaiser Permanente winner of Regional Legendary Service Award for providing outstanding customer service

Semi-Finalist for Colorado Nightingale award for Registered Nurses Statewide as Best Nurses in Colorado

Education

Front Range Community College, Denver, RN Associates Degree

University of St. Francis, Joliet, IL Bachelor’s Degree in Healthcare Management

Regis University, Denver Masters level Courses in Healthcare Administration

Letters of Recommendation available on request

Contact this candidate