Manager Customer Service

HANY Mohamed

Address: ** **. ******* ****, *******, Cairo, Egypt

Cell: +20-127-***-****

Email: *********@*******.***

Valid New Zealand, Saudi and Egypt driver license

Objective

Seeking a career position where I can fully utilize my education, diverse experience and creativeness towards a significant contribution to the organization. Possess exclusive experience in corporate accounting as well as small business accounting and intends to acquire an opportunity in a large or small organization

Transferable Skills

Computer Skills:

• Hands-on experience in MS Word, MS Excel and MS Outlook. Proven effectiveness in design & development of spreadsheets to analyze & present data in a clear concise way Accounting Software:

• Special strengths in using Orion System which is supported by Oracle database, Delta, Tally and Pioneer Accounting Systems

Communication Skills:

• Outstanding ability in customer service for inbound and outbound customer needs. Proven experience to successfully identify customer needs and strive to exceed their expectations

Problem Solver:

• Demonstrate success while taking action in solving problems with suppliers and clients along with an effective follow up

Attributes

• Friendly and outgoing

• Self-motivated and motivates others to succeed

• A strong, creative, problem solver

• A quick learner

• Adapted at any situation

• Leader and coach

Work History

Senior Slaughter man / Process worker Mar. 2014 –April 2019 Tegel Foods Ltd, Henderson, Auckland, New Zealand www.tegel.co.nz Job Description:

• Slaughter chickens by (Halal) Way

• • Halal Food Processing spokes Person worker ( cutting, boning, packing and scanning)

• Working in hot and cold environment

• Training, Coach and monitor the stuff performance

• Develop the design and motivate the work environment

• • Machinery Preparing daily and equipment halal report operation

• Administration assistant training ( handling purchasing, inventory and suppliers ) Warehouse Assistant Jul. 2013 – Feb. 2014

Raw Energy Limited, Otahuhu, Auckland, New Zealand www.rawnrg.co.nz Job Description:

• Pull, package and ship orders in an accurate manner

• • • • • • • • • • Track Organize Inspect Organize Process Deliver Notify Resolve Check Restock inventory spools supervisors orders goods and all materials stocks space other package on for to in in and work issues customers defects the as of appropriate maintain and goods problems orders warehouse at when and the in real a inventories damages warehouse system that required time time and are efficient perform not level resolvable manner cleaning duties Distribution Jun. 2013

Pita House bakery, Onehunga, Auckland,New Zealand

Job Description:

• Distributing food supply to retailers

• Food bakery processing worker

Marketing Executive Mar.2013 – Jun.

Arabs NZ, Auckland, New Zealand www.Arabsnz.com

Job Description:

• Instilling a marketing led ethos throughout the business

• Researching and reporting on external opportunities

• Understanding current and potential customers

• Developing the marketing strategy and plan

• Management of the marketing mix

• Making customer focused decisions

• Managing the production of marketing materials, flyers and liaising with designers and printers

• Arranging for the effective distribution of marketing materials

• Maintaining and updating customer databases

• Conducting market research such as customer questionnaires and focus groups

• Contributing to, and developing, marketing plans and strategies Ushering (On Call) Mar. 2013 – May. 2013

RED BADGE, Penrose, Auckland, New Zealand www.redbadge.co.nz Job Description:

• Delivered a hosting service with expertise in hospitality, customer service, meet & greet and ushering in various events contributing to, and developing, marketing plans and strategies

Senior Accountant Jul. 2006 – Dec. 2012

Abdul Latif & Mohamed Al Fozan Co. www.alfozan.com Al Khobar, Saudi Arabia

Job Description:

• Responsible for accounts receivable and payable

• Responsible for monthly financial reports

• Responsible for credit control

• Branches and companies accounts reconciliation

• Monthly bank reconciliation

• Responsible for costs, budget and tax reports

• Assisting the finance manager in preparation of financial statements

• Responsible for expenses reconciliation

• Insurance in charge assistant

Senior Accountant Jun. 2005 – Jun. 2006

Papyrus Temple Co. www.papyrustemple.com

Cairo, Egypt

Job Description:

• Bank reconciliation

• Assisting the finance manager in preparation of financial statements

• Responsible for accounts receivable

• Making a link between sales and accounting

• Responsible for the accounts payable

Administration Role:

• Maintenance of office, including cataloguing, distribution and record keeping

• Office management, including email reminders, member roster and records of financial dues

• Assist with planning and execution of all events

• Perform filing, data management, drafting and editing short office memos

• Assist with all other office administrative duties

• Resolve administrative problems by preparing reports and analysing data

• Maintain supply and inventory of office relates merchandise

• Maintain front desk area

• Type documents when needed

• Created reports and invoices

• Performed ad-hock data entry tasks

• Entrusted to manage office in the absence of senior management. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls

Accounts Officer Jan. 2005 – Apr. 2005

Delta Ceramic Doha, Qatar

Job Description:

• Bank Reconciliation

• Assisting the finance manager in Preparation of Financial Statements

• Responsible for Accounts Receivable Reconciliation

• Responsible for the Preparation of Monthly Cash Sales Reports

• Responsible for the Preparation of Disbursement Reports

• Responsible for the recording of Cash and Credit Sales Deals

• Data Entry for Tally System

Accounts Officer Jun. 2002 – May. 2004

Capital Trading Est. Doha, Qatar

Job Description:

• Bank reconciliation

• Responsible for the updating of daily bank accounts

• Responsible for the preparation and collection of customers’ accounts

• Responsible for accounts receivable reconciliation

• Responsible for the preparation of monthly cash sales reports

• Responsible for the preparation of disbursement reports

• Assisting the finance manager in preparation of financial statement

• Responsible for the salaries calculation

Accounting Assistant Mar. 2001 – Apr. 2002

Global Access Middle East Cairo, Egypt

Job Description:

• Bank reconciliation

• General cashier

• Responsible for the reconciliation of accounts receivable

• Sharing in the preparation of financial statement

• Responsible for the preparation of income tax returns

• Responsible for the preparation of reports for the transfers of drafts to our suppliers

• Responsible for customers account due

Academic Record

Bachelor in Accounting, Cairo, Egypt 1998

Coursework: Intermediate Accounting, Advance Accounting, Managerial Accounting, Auditing Theory, Auditing Practice, Business Law, Taxation

Training and Courses

New Kiwi Career Success Program June, 2013 – Job Workshop, Auckland Chamber Of Commerce, New Zealand

New Zealand Islamic Development Training Board NZIDT February, 2014 Products (Overseas Market Access Requirements for Halal Assurances) Notice 2012 25926- Demonstrate knowledge of shariah in the production and certification of Halal meat and meat products.

Asure Quality Ltd Training Programme in Halal - Introductory May, 2014 US20644.2 Demonstrate knowledge of the Animal Welfare Act in relation to the meat processing industry

US21623.3 Describe Halal slaughter requirements in the meat processing industry US25926.1 Demonstrate knowledge of Shariah in the production and certificate of Halal meat and meat products

US25927.1 Produce Halal meat

National Certificate in Food and Related Products Processing by The New Zealand Qualifications Authority (Level 2 ) July, 2015

Halal Introductory Auditing Skills AsureQuality Academy February, 2017 Workplace First Aid course registered by The New Zealand Qualifications Authority ( Level 2) November, 2018

All my certificates and documents supporting my experience ready upon your request Hobbies

• Football, Swimming,Touring, Traveling

Contact this candidate