Business Analyst

Heidi A. Ponier

**** ********* ***** • Kennesaw, GA 30144 • 678-***-**** • *****.******@*****.***

Overview

Over 15 years of Product Management, eCommerce, Marketing, and Project Management experience.

Strong analytical, organizational, interpersonal and communication skills.

Able to prioritize, multi-task and thrive in high pressure, fast paced environments.

Exemplify strong leadership and negotiation skills while being a “team-player”.

Experience in launching new products and services via a matrix management teams.

Focused self-starter and adaptable fast learner with a proven ability to rapidly acclimate to new roles and environments, as evidenced by success in challenging, dynamic settings.

Strong “big picture” knowledge of legal/business processes and procedures gained from diverse legal support, law enforcement, and small business management experience.

Logical, reasoned thinker and proactive problem solver with the capacity for rapidly assessing situations, developing tailored strategies and plans, and taking appropriate action.

Personable professional with a history of building productive, collaborative relationships across all levels of internal personnel, legal entities, and government agencies.

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

June 2016 – Present XPO Logistics, Last Mile, Marietta, GA

Product Analyst

XPO is the largest provider of last mile logistics for heavy goods in North America. We facilitate over 12 million carrier-based deliveries a year

Key Contributions:

Participated in Agile development including design, documentation and drafting requirements and user stories.

Defined products, including developing business requests, requirements, use cases and risk assessments.

Led and facilitated collaboration in order to develop and design creative solutions and features for business needs, including soliciting input, and gathering information needed to aid in product definition.

Communicate business needs to architecture team.

Assisted QA team with testing and reviewing test plans

Was lead analyst on large project which provided valuable business insight and control over Service Provider Capacity Management, including availability for delivery at Point of Sale in the retail stores.

June 2014 – October 2015 InfoTycoon, LLC, Roswell, GA Product Analyst

InfoTycoon is the world’s first enterprise-class platform designed from the ground up to collect and manage data throughout each phase of the multifamily asset lifecycle - acquisition, renovation, operation, and disposition - adding value at every step.

Key Contributions:

Participated in the Agile development from conception, through initial roll out of features and functionality of existing and new products.

Prioritize current and future product features that fulfill the business needs of InfoTycoon customers.

Defined products, including developed business cases, requirements, use cases and risk assessments.

Led and facilitated collaboration in order to define products, solicit input, and gather information needed to aid in product definition.

Drafted documentation of new and existing products for both internal and external use.

Led and facilitated internal and external training of new functionality and new products.

Provided support to Account Managers, Sales and Customers.

February 2012 – June 2014 WORTHPOINT CORP., Atlanta, GA

Product Manager

WorthPoint Corporation is the largest resource for researching, valuing and buying/selling antiques, art and vintage collectibles. Our suite of offerings consists of WorthPoint.com, an online resource for researching and valuing antiques, art and collectibles; MarksandLibrary.com, an online resource for investigating makers’ marks as well as accessing a library of virtual books from leading publishers on a wide range of collecting topics; and GoAntiques.com, the oldest, most established marketplace for buying and selling antiques, art and vintage collectibles.

Key Contributions:

Product Manager of WorthPoint.com, GoAntiques.com and MarksAndLibrary.com as well as WorthPoint’s iOS App.

Managed the prioritization, design, development, testing and launch and analysis of monthly WorthPoint releases.

Utilized Google Analytics to determine the performance of all WorthPoint products.

Participated and led daily standups in a Scrum environment.

Draft and maintain tickets via TRAC, including defects, tasks, and requirements.

Draft and distribute launch communication to entire company.

Liaison between WorthPoint and recruiters for filling open positions.

Train customer support prior to each product release.

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July 2001 – February 2010 PONIER MUSIC, Marietta, GA

Manager/Co-Principal

Privately held full-service retail music business established in 1996 with three locations providing a range of instruments, band/orchestra rentals, and music lessons.

Joined family business in 2001 to help drive growth and development. Oversaw launch and day-to-day management of a second location and facilitated expansion to four north metro Atlanta locations. Assisted in planning and executing business and marketing strategies. Formed associations with industry organizations such as NAMM (National Association of Music Merchants) as well as local school systems.

Key Contributions:

Integral in contributing to successful company growth by recommending and participating in key business strategies such as incorporation in 2003, negotiating a franchise agreement for a third location, and transitioning manual processes to a computerized accounting/POS system,

Played a key role in growing revenue from $450,000 in 2001 to $1.4 million at its peak in 2007, prior to the U.S. economic contraction and resulting downturn in retail business.

Instrumental in acquiring new and popular product lines via strategic business growth and expansion into markets outside of competitor geographies.

October 1998 – July 2001 YKK CORPORATION OF AMERICA, Marietta, GA Paralegal – Corporate

Global privately held organization with 15 operating companies and 2,500 personnel in the U.S., Canada, Mexico, and Central and South America.

Provided dedicated support to the General Counsel/Company Officer in a newly established, two-person Legal department which rapidly grew to six members. Assisted the General Counsel as well as outside retained law firms on matters relating to the subsidiary companies, including bankruptcy, product liability, contracts, and import/export. Researched issues, reviewed contracts, monitored bankruptcy files, assisted with collections. Regularly communicated with outside firms and agencies.

Key Contributions:

Helped lay the foundation for departmental growth from two to six personnel in three years by achieving a high level of productivity, increasing the volume of legal matters handled in-house, and resulting in the department gaining a more extensive managerial role for the entire Americas group.

Cultivated productive working relationships with attorneys, peers, and employer companies.

September 1995 – October 1998 MCCALLA, RAYMER LLC, Dunwoody, GA

Paralegal – Georgia Bankruptcy Department

Provider of legal services to the mortgage banking industry in three states; designated counsel for Fannie Mae/Freddie Mac in GA, Fannie Mae in AL, and counsel to the Mortgage Bankers Association of Georgia.

Initially hired as Administrative Assistant tasked with new file set-up and promoted to a Paralegal role assigned to a bankruptcy team. Assisted clients (servicers such as Bank of America, Regions, and Countrywide) with bankruptcies for Fannie Mae and Freddie Mac properties. Reviewed cases, accessed legal documents, and filed motions.

Key Contributions:

Earned a reputation of efficiency and professionalism via internal relationships as well as communications with clients regarding mortgage accounts and interactions with debtors.

Rapidly gained a strong working knowledge of bankruptcy laws as well as internal systems.

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Additional experience includes Real Estate Sales Agent, Dave Harris Commercial Realty, Marietta, GA, 2005. Navigated, negotiated and closed the complex sale of a large industrial building, overcoming multiple issues (and potential deal breakers, such as environmental. Also managed a multi-tenant light industrial warehouse.

Education

Certified Agile Product Owner – Scrum Alliance

License 000330188 May 2014 – May 2016

Paralegal Certificate Program – Clayton State University

Morrow, Georgia •

POST (Peace Officer Standards and Training) Certified Police Academy, Allan Hancock College

Santa Maria California, California •

Technical Skills: Microsoft Office, Trac, Google Analytics, Balsamiq,JIRA

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