Manager Customer Service
Resume:
John J. Garcia
**** *. ******** ***. *******, Arizona 85053
Email: ***********@***.*** or ***************@*****.***
Cell: 602-***-**** Home: 602-***-**** Alt: 602-***-****
SUMMARY:
My work experiences include OEM and CMS manufacturing environments for cables, PCBA’s, electronic assemblies, CNC machining, and precision sheet metal fabrication. I have practical experience in Sourcing, Purchasing, Planning, MPS, MRP, ERP, Logistics, Inventory Control, Production Control, Manufacturing, Outsourcing, Sales, Customer Service, Data Extract Programming, and ERP application implementation. My traits are open minded, adaptable, innovative, detail focused, multitask and results oriented. I am a team player and an individual contributor that is committed to the success of the organization
EXPERIENCE:
February 2017 to Present
Site Sourcing Manager
General Electric – Phoenix, AZ
Individually responsible for overall site sourcing of production goods and services, as well as CAPEX.
Ensure coordination throughout GE to achieve deflation targets on direct and indirect materials.
Establish supplier contracts for NDAs, Standard Service Agreements (MSA), Statement of Work (SOW), Bailment Agreements, and other purchasing contracts as required.
Establish supply base cost targets for New Product Introduction programs.
Managed sourcing of high voltage complex products with fiber optics by partnership with GE Strategic Sourcing, engineering, production, planning, and suppliers.
Perform end of month spend deflation and inflation performance reports to GE US Sourcing Director.
February 2016 to December 2016
Materials Manager
Novembal – USA, Peoria, AZ
Responsible for overall planning and execution of all aspects of materials management.
Provide production planning and perform work order release function to ensure sales order fulfillment.
Publish daily operation reports and maintain accurate and appropriate inventory levels of all materials.
Manage warehouse operations, Material Handlers and Shipping/Receiving operations.
Responsible for all logistical operations which includes establishment of both domestic and international freight lanes.
Provide daily execution of overall procurement activity for both raw materials and general facility purchases.
Perform end of month physical inventory and publish all related reports to Plant Manager and Corporate staff.
September 2009 to October 2015
Sr. Global Commodity Leader
North American Interconnect, Phx, AZ
Provided NPI Sourcing and Procurement support across all commodity types to ensure execution of production.
Implemented automatic ERP purchase specifications onto vendor purchase orders.
Provide corporate troubleshooting on global sourcing, planning and procurement execution processes.
Direct corporate commodity leadership on fabricated components: precision sheet metal, injection molding, CNC machined parts, hardware, blocks, chemicals, compounds, and various electrical components.
Global Sourcing and Procurement compliance support for RoHS, REACH-SVHC, and Conflict Minerals.
April 2008 to April 2009
Sr. Material Analyst
Honeywell (Manpower), Phoenix, AZ
Managed replenishment of 6000+ part numbers; covering a wide commodity range from electronic components to precision fabricated sheet metal components and PCBA assemblies.
Implemented methods that achieved a 70% time saving in managing the MRP order action message workbench.
Maintained and updated MRP order replenishment and planning parameters.
Managed Engineering Change Order (ECO) to ensure minimal inventory exposure of obsolesces.
Transition team member in support of inventory accuracy and coordination of inventory transfer.
August 2007 to February 2008
Quote Project Manager
Suntron Corporation Phoenix, AZ
Assess customer request for quote (RFQ), statement of work (SOW), testing and quality requirements.
Review technical documents for completeness and organized required resources to provide the quotation.
Monitored quote progress and resolve barriers to ensure customer commit date is met.
Evaluate labor and material estimates for cost of ownership and competitiveness.
Compiled all pertaining information into the quote and prepare it for customer presentation.
March 2005 to August 2007
Production Control Planner
Hamilton Sundstrand, Phoenix, AZ
Ensure all SMT and PTH production shortages are resolved rapidly to obtain continuous flow of production.
Improved work order release process by approximately 50%-time savings through automating manual functions.
Removed production barriers and enabled expediting of customer needs through implementation of a shop floor control visual production and systemic prioritization system.
Develop and publish weekly operational metrics to upper and middle management.
Provided plant wide ad hoc report generation utilizing Showcase Strategy and JD Edwards applications.
July 2000 to March 2005
Planning Supervisor
Suntron Corporation Phoenix, AZ
Managed customer sales forecast, backorders, as well as the order fulfillment process.
Implemented Oracle MPS system functionality by development of project plan, MPS policies and process procedures.
Performed hands on analysis of product historical data in support of executable MPS.
Ensure supplier on time delivery of PCBA components such as PTH, SMT, BGA’s, IC’s, Terminal Blocks, etc.…
Provided customer interface on order status, expedites, order maintenance, Kanban replenishment, and production recovery plans as required.
Supervised staff of six exempt employees and assisted with elevated customer issues.
Acted as information system liaison for Oracle ERP use and Webplan (an APS application).
June 1998 to July 2000
Sales / Marketing Manager
Morris Industries, Phoenix, AZ
Increased revenue over 30% percent in precision sheet metal fabrication and CNC machining environments.
Managed inside Sales, Estimating, and Order Entry / Scheduling departments.
Provided customer account management for overall customer service and satisfaction.
Provided leadership assistance with implementation of ISO9002.
August 1991 to June 1998
Sales / Marketing Manager
APSM Systems, Phoenix, AZ
Managed Sales Representatives and overall customer service satisfaction.
Direct account management responsibility for 40 % of annual revenue.
Achieved Supplier of Year award with individual recognition of customer satisfaction from Microchip.
Increased revenue of electronic contract manufacturing services from $300 thousand to $3 million.
March 1980 to March 1991
Digital Equipment Corporation (DEC)
Material Analyst: (12/1987 to 3/1991) – DEC – Phoenix, AZ
Master Production Scheduler: (9/1985 to 12/1987) - DEC - Colorado Springs, CO
Buyer / Planner: (6/1982 to 9/1985) - DEC - Tempe, AZ
Warehouse/Distribution Supervisor: (3/1980 to 6/1982) - DEC - Tempe, AZ
Lead the implementation of the ERP Buyer / Planner program and the development of necessary tools.
Procurement responsibilities for an annual budget over $20 million.
Provided leadership for implementation of the MRP II system Purchasing & Inventory modules.
Developed and monitored the master production schedule (MPS) for the Hard Disk Assembly (HDA) area.
Generated rough-cut capacity planning (RCCP) analysis for tuning the MPS.
Developed and presented plant metrics on supply / demand to middle and upper management staff.
Acted as information system liaison between IS and Materials and Procurement.
Developed and implemented procedures for safe storage, handling, and disposal of hazardous materials.
Implemented a cycle count program that achieved physical inventory exemption.
Supervised Shipping / Receiving and Warehouse staff of non-exempt and exempt employees.
EDUCATION:
Associate of Arts degree – Western International University, Phoenix, AZ (February / 1991).
Certified in Production & Inventory Management (CPIM) – APICS, Phoenix, AZ (August / 1989)
OTHER Skills:
Advance knowledge of MS Excel, MS Power Point, MS Words Visio, SAP, JD Edwards, Showcase Strategy, Webplan, ORACLE, Discover, Infor Visual 7.1.2, iScala, Collect System, and Skype for Business.
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