Customer Service Data Entry

Michelle Moore

Work Experience:

BB& T Auto February 2014--April 2019

Lost Mitigation Collection’s Specialist

Making 75-100 outbound collections calls in a professional manner while keeping and improving customer relations.

Resolving client-billing problems, posting payments and resolving delinquency.

Adhere to FDCPA and Quality Assurance Guidelines.

In Charge of Portfolio of Delinquent Accounts, between 90 to 100 accounts per month.

Chase Mortgage August 2009--January 2014

Default Servicing Specialist

Developed appropriate correct action plans, responsible for timely repayment of delinquent accounts, monitored delinquent accounts, assisted customer with repayment options, Loss Mitigation options, Modifications, repayment plans, and followed up on accounts.

Evaluated, analyzed, and mapped business processes, determine possible solutions to increase efficiencies and productivity.

Able to document flowcharting of proposed process, offer secure payment arrangements on assigned accounts, solutions, improving cash-flow management.

Citi Bank/Citi Group September2005--August 2009

Sr. Collections Representative

Inbound/Outbound call center environment.

Provided excellent customer service.

Performed data entry into company database system.

Offered and worked with clients to resolve delinquent accounts.

Educated and offered clients work out options.

Followed FDCPA and Litigation guidelines.

Education:

San Antonio High School- Diploma

San Antonio College- In process

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