Agile Coach Chubb Insurance, Whitehouse Station, NJ 7/2019 – 10/2019

●Coached 2 Agile Release Trains (ARTs) plus additional Teams

●Coached Scrum Masters, Product Owners and Product Managers, Agile Release Train Engineers (RTE) and development teams

●Coached Lean Agile principles, practices, ceremonies, artifacts, techniques and roles

●Created Metrics and Data Quality dashboards

●Organized and led workshops and open Agile office hours

Agile Coach Bank of America, Pennington, NJ 4/2018 – 4/2019

●Coached Teams transforming to Lean Agile using SAFe4.5 (Lean, Scrum, Kanban and SAFe)

●Coached Scrum Masters, Product Owners and development teams

●Coached Lean Agile principles, practices, ceremonies, artifacts, techniques and roles

●Coached transition from Waterfall to Agile, and to high performing Teams

●Coached and launched SAFe Agile Release Trains (ARTs)

●Created Metrics and Data Quality dashboards

●Organized and led workshops and open Agile office hours

●Assessed teams, recommended optimal Agile practices and identified growth opportunities

Agile Coach Guardian Life, NY, NY 1/2018 - 3/2018

●Coached Agile Teams starting their Agile Transition

●Coached Scrum Teams, RTEs and Product Managers

●Coached transition from Waterfall to Agile, and advances in Agile Maturity

●Coached and championed the transition from project based teams to longstanding product based teams

●Developed Value Stream Maps

●Assessed teams’ Agile maturity and produced Agile maturity plans

●Established standards for metrics and dashboards

Agile Coach, Trainer UnitedHealth Group / Optum Technologies, Basking Ridge, NJ 7/2016 - 12/2017

CA Agile Central (Rally)

Administrator

●Coached Teams transforming to Lean Agile using SAFe4 (Lean, Scrum, Kanban and SAFe)

●Coached 3 lines of business in possibly the largest Agile transformation

●Coached and Trained Enterprise Program technical and Business Teams

●Coached, Trained and Launched SAFe Trains (ARTs)/Program Teams and Scrum Teams

●Coached and Trained Scrum Teams, Scrum Masters, Product Owners, RTEs, Product Managers and Portfolio Managers

●Coached and Trained programs with as many as 30 mixed methodology Teams, across multiple lines of business

●Coached transition from Waterfall to Agile, and to high performing Teams.

●Coached and Trained senior management and executives

●Championed Agile transformation

●Organized and led workshops and open Agile office hours

●Administrated, Trained and supported use of the CA Agile Central (Rally) tool

Agile Coach, Trainer Tata Consultancy Services (TCS), Global Consulting 7/2013 - 7/2016

Engagement Lead,

Scrum Master, RTE,

CA Agile (Rally) Administrator

●Supported TCS in Agile Transformation, Maturity and Delivery

●Championed and led Agile transformations

●Coached and Trained at the SAFe Portfolio, Program, Team and executive levels

●Coached and Trained Scrum Teams, Scrum Masters, Product Owners, RTEs, Architects, Product and Portfolio Managers

●Coached and Trained Scrum and Kanban, SAFe, LESS, XP engineering practices and DevOps

●Participated in the creation and growth of the Center of Excellence

●Designed training and created training and presentation materials for the consulting practice

●Participated in strategy formation, material development, training and pre-sales activity for the consulting practice

●Administrated, Trained and supported implementation and use of Agile tools

Agile Coach, Trainer, (TCS) Comcast, PA 7/2013 - 7/2015

CA Agile Central

(Rally) Administrator

●Programs were in the Service Delivery Organizations of the Applications and Platforms group in support of cable, video and audio entertainment and communications products and services

●Teams were distributed onshore and offshore, and include FTEs, contractors, service organizations, out-sourced partners, managed services and vendors

●Coached and Trained at the SAFe Portfolio, Program, Team and executive levels

●Coached and Trained Scrum Teams, RTEs and Product Managers

●Coached and Trained Scrum and Kanban, SAFe, LESS, XP engineering practices and DevOps

●Worked with the Release and Operations organizations in the transition to continuous integration, continuous deployment and DevOps

●Contributed to the governance organization in the transition including the design and implementation of standards, compliance criteria and metrics

●Guided coaches to ensure a coordinated approach, scaled structure and optimization of the whole organization

●Developed training material and delivered training and led workshops for Program Managers, Product Owners, Scrum Masters and Teams.

●Championed Agile Transformation; value, goal and performance management frameworks and metrics

●Administrated, Trained and supported implementation and use of CA Agile Central (Rally)

Scrum Master Pfizer, NY, NY 1/2013 - 6/2013

●Programs were part of the geographically, organizationally and functionally distributed organization responsible for compliance with FDA product applications, procedures and audits.

●Part of the management group responsible for processes, web sites and applications developed in response to FDA clinical trial phase audits

●Part of the management team that assessed existing and planned processes, government requirements and government audit of clinical trial information submission

●Guided the design, championed and coached at the program and team levels in the application of an Agile approach and mindset for the submission of clinical trial information in compliance with U.S. government FDAAA 801 and other requirements

●Coached and trained the organization in lean principles, practices and procedures in optimizing and applying quality standards to the clinical trial information collection process.

●Developed and evangelized performance and quality metrics for application and clinical teams

Program Manager Blue Cross Blue Shield of New Jersey 9/2012 - 12/2012

●Programs were in the Services group responsible for Message Oriented Middleware applications facilitating Interactive Voice Response Member and Provider services (IVR), Major Medical Prescription service (MMRx), Integrated Medical Management (IMM), Claims Management, Pain Management and Member and Provider Web Portal

●Coached co-sourced distributed teams in the transition from mini-waterfall to Agile

●Coached and trained Scrum Masters, Product Owners, Program Managers and cross-functional component teams with DevOps responsibilities

●Facilitated coordination between Scrum, Kanban, waterfall and other groups.

●Served on the program and release management teams with direct responsibility for intake, release scheduling, environments, obstacles and warranty

●Hands-on management and training of ClearCase

Scrum Master Publisher's Clearing House, Port Washington, NY 6/2012 - 9/2012

●Programs were part of the FunTank group producing and maintaining websites and games for the generation of marketing revenue

●Programs included application development projects to introduce new marketing products, maintain and enhance existing products, improve funnel path completion, repeat visits, customer experience and improve online advertising revenue.

●Coached and trained Program Managers, Portfolio Managers, Scrum Masters, Product Owners and cross-functional feature teams

●Each cross-functional team included distributed resources from the parent company, independent subsidiaries and partners.

●Developed and instituted Agile artifacts, performance and quality metrics

●Facilitated coordination between Scrum, Kanban, waterfall and other groups

●Hands-on management and training of VersionOne

Scrum Master TD Ameritrade, Jersey City, NJ 1/2012- 6/2012

●Programs were for the development of new and redesigned self-service sites that provides functionality for users to customize their online experience, leverage social networking, self-manage portfolios, personalize research, monitoring and market metrics.

●Ensured the delivery of the retail trading web redesign including the implementation of the Teamsite Content Management system and Google Search Appliance (GSA).

●Coached and trained co-sourced distributed Executives, Program Managers, Product Owners, Scrum Masters, and feature teams,

●Administrated, Trained and supported implementation and use of JIRA Agile

Scrum Master Avaya, Basking Ridge, NJ 5/2011- 1/2012

●Programs delivered Web based automated inventory management, automated user services and new products.

●Led the turnaround of troubled projects to align with expected deliverables, marketing roadmap and revenue projections.

●Coached and managed programs and projects in a mixed environment of Agile (scrum and Kanban), mini-waterfall and full waterfall

●Coached, championed and facilitated for the coordination of programs across multiple organization divisions and the elimination of obstacles

●Managed enterprise MS Project hands-on for teams, programs and cross division scheduling

Scrum Master, Philips / StraXam, Princeton NJ 5/2009- 5/2011

●Programs delivered a web based enterprise application integration solution, including legacy applications and back-end systems

●Partnered with architecture and external development teams to identify solutions and services that met the business needs.

Scrum Master, KPMG, Woodcliff Lake NJ 3/2008 - 5/2009

●Programs delivered web sites and infrastructure for all KPMG corporate, partner and member firm sites worldwide.

●Championed consistent branding, information architecture (IA), metadata, templates, components, registration, search and content management across all KPMG sites worldwide.

Program Manager Sterling InfoSystems, NYC NY 1/2006 - 3/2008

●Programs delivered a web based seamless enterprise application integration solution on the HR-XML standard.

●Championed a single optimized platform for collecting customer data, submitting customer requests, and receiving results

●Managed projects integrating customers, Human Resources Information Systems (HRIS) and Applicant Tracking Systems (ATS) on the integration platform

Scrum Master, International Catastrophe Insurance Managers, (ICAT), Colorado 6/2005 - 1/2006

●Programs created systems and Web sites delivering, instant quotes, online workflows, product management and infrastructure for complete production, underwriting, policy administration, risk management services, claims administration and settlement services

●Championed a single comprehensive system for property insurance on businesses and residential property for a significantly broadened business scope in partnership with policyholders, retail agents and wholesale brokers.

Project Manager Citco, NY 1/2005 - 6/2005

●Program upgraded accounting services software (AExeo), including front, middle and back office accounting and shareholder/investor accounting.

●Led the organization's first deployment of centrally controlled software desktop refresh streaming (AppStream).

Director of Quality Assurance, Thomson Financial / Thomson Reuters, NY 6/2004 - 12/2004

Testing and

Project Management

●Managed programs, projects and processes that monitored data normalization, consistency, transparency, low latency,breadth and depth of coverage and metadata across all of the products and services

●Managed projects that upgraded and implemented automated issue routing, tracking, e-training and knowledge base

●Managed content support teams responsible for testing, audits, transformation, integration and issue resolution

●Managed compliance with governance requirements for the capture, cleansing, validation, storage, auditability, analysis and distribution of information, across all of the products and services

●Championed data qualitative characteristics measurement, presentation and metrics across the enterprise

●Liaised between product, sales, support units and vendors to guarantee confidence and quality standards

Director of Quality Assurance, Connotate Technologies, New Brunswick NJ 1/2004 - 6/2004

Testing and

Project Management

●Managed Programs that restructured the way products are produced, released and maintained

●Championed the quality initiative with a focus on getting projects completed quickly with defined acceptable quality levels.

●Introduced Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) 5 Whys root cause analysis for product improvement

●Obtained open source tools and defined heuristics for manual and automated testing and shortened time to market.

●Fostered open and honest communication and metrics with iterative and incremental releases.

●Collaborated with company executives and founders on product, technology and staffing roadmapping.

●Participated in the sales cycle including proposals, presentations, demonstrations and trials

Director Information Builders (IBI), NY 6/1983 - 12/2003

●Launched and managed Business Units including P&L, portfolios, programs, products, strategic initiatives and people

●Established PMO, program and project governance, risk management strategy, standardized reporting and metrics

●Oversaw the functional, technical and test design documentation processes for correctness, timeliness and risk.

●Championed the implementation of continuous automated testing integrated within the build-test-deploy workflow

●Managed vendor and partner relationships including contract compliance, risk management and financial tracking.

●Negotiated, implemented and managed compliance to service level agreements (SLA).

●Managed the ISO 9001 certified quality process, systems and audits

●Managed software release cycles, assemble/build processes, application deployment (rollout), data migration and desktop refresh

●Developed and maintained user manuals, technical manuals, training and sales material

●Spoke on panels, delivered presentations and demonstrations, provided training and support throughout North America and Europe

EDUCATION / CERTIFICATIONS:

Masters of Computer and Information Science, City University of New York (CUNY), Brooklyn College

Bachelor of Business Administration, City University of New York (CUNY), Baruch College

SAFe Certified Program Consultant (SPC4.5), Scaled Agile, Inc.

SAFe Certified Agilist (SA), Scaled Agile, Inc.

Certified Scrum Master (CSM), Scrum Alliance

Contact this candidate