Manager Customer
Resume:
ROSSANA D. RAMIREZ
Najma St. Doha Qatar
Contact No: +974-********
E-Mail Address: **************@*****.***
OBJECTIVES
Looking forward for a better career through my outmost experiences in the field of HUMAN RESOURCES and Office administration where I can build my skills and expertise, to increase the level of my professional growth and to support the management goals in achieving the business growth.
SUMMARY OF QUALIFICATION
Worked as part of the management team to articulate the people plans needed to translate strategic and business targets into HR process.
Providing administrative supports to all departments including senior levels, managing complex calendars, arrange the meeting, business travel arrangements and other task assigned by the Management.
Assisting in setting up the organization’s infrastructure, hiring of junior level staffs and Laborer, handling visa documentations, and coordinate related procedures and processing to liaison officer.
WORK EXPERIENCE
Company: MODERN RECYCLING COMPANY Meesaeid Doha - Qatar
Designation: HUMAN RESOURCESASSISTANT March 20, 2018 to September 17, 2019
Duties and Responsibilities:
Arranges offer letters, confirm the acceptance, and arrange employment visa of the selected candidates.
Welcome new employees to organization by conducting orientation
Provides payroll information by collecting time and attendance records.
Process applications for vacation of employee and arrange ticket and exit permits.
Monitor and Control employee’s passport, labor cards, and medical insurance cards. Coordinate with PRO and arrange to renew on time, filling and keep all documents are valid at all times.
Maintains employee information by entering and updating employment and status change data.
Maintains quality service by following organization standards.
Maintains employee confidence and protects operations by keeping human resource information confidential.
Provides secretarial support by entering, formatting, and printing information organizing work,
Answering the telephone, relaying messages, maintaining equipment and supplies
Company: AL KHEBRA DRIVING ACADEMY Doha- Qatar
Designation: CUSTOMER REPRESENTATIVE February 04 to March 04, 2018
Duties and Responsibilities:
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Help customers with complaints and questions.
Accepting payment once customer decided to enroll and arranged schedule
Company Profile: HAMTONINTERNATIONAL W.L.L. Trading/Civil Contracting/Electromechanical Works Barwa Commercial Ave., Doha Qatar
Designation: HR ASSISTANT / RECEPTIONIST May 17, 2015 to January25, 2018
Duties and Responsibilities:
TICKET BOOKINGS
Checking Quotations & taking Approval from HR Manager.
Preparation of ticket LPO's and getting approval signatures accordingly.
Prepare extra sheet for LPO to be submitted in Accounts Department for payment sent on a
Daily basis to HR& Finance Manager
Coordination in arrangement of Visa Message
PHONE CALLS – outgoing / incoming and phone transfers including (if required)
DATA ENTRY
Encoding clinic invoices, bill approvals & GRN signed by HR Manager arid forward to accounts department.
Manage CAMP related correspondence (requests for Diesel Supply & LPG) etc..
Receiving suppliers invoice with logbook and forward to Accounts Department.
Manage suppliers quires of outstanding payments and coordinate to Finance department
All fax and letters will disseminate to each concerned.
REQUISITION:
Coordination of OFFICE SUPPLIES (Stationary) REQUESTS (every 15th of the month and to be Distribute to head office and site offices.
PANTRYREQUESTS. (HR Manager & Finance Manager Approval needed.)
HOTELBOOKING-(if required)
Company: Sea General Merchandise Surigao Del Sur Philippines
Designation: INTERNET CAFEATTENDANT January-December 2012
Duties and Responsibilities:
Attend to customer needs assigning computer numbers and Assisting in customer complaints.
Payment cash handling.
Responsible in computer checking after customer use and Accept typing job and print.
Company: SM Department Store Manila City, Philippines
Designation: PROMO MERCHANDIZER May 2008- August 2009
Duties and Responsibilities
Responsible in checking stocks (first in first out).
Customer attendant.
Take customer orders and inquiries.
Company: Pacific View Residence Manila City, Philippines
Designation: CARE-TAKER June to December 2005
Duties and Responsibilities:
Assist viewing of customer for the residence and explain and discuss the details for the same.
Residence Caretaker and make sure that cleaning is done in a daily basis.
Company: Little Store on the Hill Chinese Restaurant Manila Philippines
Designation: CUSTOMER SERVICE! ATTENDANT June 2003- May 2005
Duties and Responsibilities:
Take telephone orders for delivery.
Assist customer for take away orders.
Receiving and inventory of vegetables stocks.
Manage budget and provides monthly report.
Performs other duties as required and assigned
Personal Information:
Date of Birth: September 27, 1984
Civil Status: Married
Visa status: Work Visa with NOC and can start immediately
I hereby certify that the above information are true and correct to the best of knowledge and belief.
Rossana D. Ramirez
Applicant
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