Sales and Marketing Representative

MUTUA EMMANUEL MULWA

P.O. BOX *** - *****, KISERIAN

TEL: +254***-******

Email: *****.********@*****.***

OBJECTIVE

Goal-oriented offering a couple years' experience in different fields and desiring a new growth-oriented position involving public relations strategies. Able to facilitate positive customer communication and promote brand image. Knowledgeable about sales, marketing and media production.

SKILLS

Customer relations

Interpersonal communication

Client relationship development

Self-motivated

Strong verbal communication

Team leadership

Report writing

PR strategy development

Social media marketing

Campaign development

WORK EXPERIENCE

Co-Founder and Content Manager

Emking Creations – January 2018 to Present

Developing successful online sales operations from scratch by establishing and following strategic vision, mission, and operational plans.

Manage all facets of business operations, including financial tracking, overall coordination, and social media marketing.

Fleet Driver and Dispatcher

Motogari Limited - April to August 2018

Picked and dropped passengers at designated high-volume locations such as airports, offices, and malls.

Transported high-value clients with professionalism and discretion.

Minimized mechanical issues by adhering to the vehicle maintenance schedule.

Maximized passenger satisfaction by keeping vehicles in safe and clean operating conditions.

Managed teams of drivers, shift schedules, and reservation calendars.

Answered, scheduled and responded to reservation calls at specific times and locations.

Customer Relationship Manager

Username Investment Limited - August 2016 to November 2017

Made calls and carrying out product demonstrations to clients and brief them about the location, benefits, prices and payment methods.

Managed total department call volume of 100 per day.

Identify clients, book appointments and arrange meetings to present the company's products.

Participated and promoted sales of products through adverts, site visits, expos, exhibitions, and multiple listing services.

Responded to customer requests with friendly, knowledgeable service and support.

Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Marketing and Communications Intern

Caroline Communications Limited - September to December 2015

Updated social media pages and responded to client messages (Facebook).

Met clients to familiarize them with services and products.

Answered the offices' telephone calls and connected them as well as taking messages when needed.

Assisted in the organization of SpeechWorkOut Day Event in December 2015.

Assisted coaches during training classes (organization, teaching aids, etc.)

Took photographs/videos during key events.

Provided administrative support to senior team members.

EDUCATION BACKGROUND

2010-2015 - Bachelor of Arts Degree; Mass Communication, Africa Nazarene University.

Recipient of Scholarship

Graduated with 3.0 GPA

Majored in Public Relations

Minored in Broadcast Journalism

Graduated Second Class Upper Division

2006-2009 - IGCSE London Edexcel, Shree Cutchi Leva Patel Samaj School.

O Level

Graduated A Student

LANGUAGES

English (Oral & Written)

Swahili (Oral & Written)

REFEREES

Upon Request.

Contact this candidate