Manager

MANAGEMENT POSITION

§ Qualifications Profile

Performance-focused, multifaceted, and results-driven professional, with solid experience in business operations, process improvement, and staff management. Recognized for the ability to develop initiatives while ensuring optimum utilization of resources to drive cost savings, quality, and production efficiency. Equipped with proven adeptness in leading and working with teams; analyzing collected data; as well as comprehending and developing metrics. Possess outstanding interpersonal, communication, and time management skills to efficiently fulfill a wide array of tasks and attain set-forth goals and objectives. Technically proficient with Microsoft Office applications (Word, PowerPoint, and Excel) with an above average knowledge of computers.

§ Core Competencies

Project Administration ~ Regulatory Compliance ~ Problem Resolution ~ Process Improvement

Staff Supervision ~ Customer Service ~ Cross-functional Collaboration ~ Multi-Site Management

§ Relevant Experience

Grifols Biomat USA Boise, ID

Center Manager Regional Manager Mar 2007–Present

Provide oversight to daily operations of plasma center which involve managing $10M budget as well as more than 70 employees.

Expertly handle all financial functions, such as preparing annual budget and accomplishing monthly financial targets and on-going cash management objectives.

Drive efforts in fulfilling center’s production goals by monitoring net yields, executing plans for improvement, meeting deadlines, and maintaining operational records of the center.

Ensure compliance with quality by completing company, regulatory, and customer requirements.

Manage center personnel, encompassing recruitment, coaching, and counseling.

Foster harmonious organizational environment to encourage productivity of work force and leaders.

Gather and evaluate data to retain and enhance the center’s quality, efficiency, and profitability toward continuous improvement.

Career Highlights:

Earned top remarks for operational efficiency, customer service, and quality.

Increased the production from 1200 donations to above1800 donations weekly within two years.

Gained recognition as one of top 25 centers out of over 200 centers in the company.

Regional Operations Manager

Oversaw seven plasma donor collection centers with over 250 staff and a budget of $42M.

Led the opening of a new center and ensured timely completion of construction, which entailed ordering equipment as well as hiring and training staff for a successful opening.

Developed strategies to help management teams reach optimal potential and enhance basic management and supervision skills, leading to proper fulfillment of responsibilities, customer service excellence, and corporate vision.

Render support to the director and associate director of operations in making and retaining appropriate organizational environment and value system to boost the facility morale and productivity across the region.

Provided strategic direction and planning for the facilities throughout the region by working with the director of operations and associate director of operations.

Promoted open and positive lines of communication with the facility manager.

Career Highlight:

Earned a promotion to regional manager position in 2011.

Facility Manager

Enhanced business in Boise from 700 donations weekly to more than 1,600 donations every week in three years.

Steered efforts in enhancing the process time and quality and reducing labor cost each liter.

Earlier Position Held:

Assistant Manager

Manager Trainee

John’s Mini-Vend Moscow, ID

Owner Operator

Oversaw the entire operations of the business, including client acquisition, servicing, inventory control, financial tasks, as well as staff hiring and development.

Closely observed quality control through all business aspects - from warehouse to end customer.

Career Highlights:

Diminished loss by over 12% by building relationships with clients while maintaining transparency to resolve issues and offer products in high demand.

Served as a driving force in acquiring more than 600 accounts.

Earned above $10K cost savings yearly by cutting costs and enhancing operational efficiencies.

§ Other Experience

Merrill Lynch and Edward Jones Spokane, WA

Financial Advisor

Provided personalized investment solutions to aid clients with long-term financial goals.

Displayed expertise in deepening trust and relations with clients.

Stouffers Food Springville, UT

Materials Handler, Warehouse

Worked with the Waste Management Committee and served as the lead trainer during the second shift.

Completed a “Train the Trainer” course to handle mentorship for second shift trainers.

§ Education

Master of Business Administration, Concentration in Management

Washington State University Pullman, WA

Bachelor of Science in Business Administration, Minor in Information Technology

Lewis and Clark State College Lewiston, ID

§ Training

Facility Manager Trainee Program, Grifols Biomat USA

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