Customer Care Executive
Resume:
Karyn Smith
Executive Housekeeper - Twelve hotel
McDonough, GA
**********@*****.***
Key Skills
To contribute to an organization in Hospitality Management, utilizing my experience in customer service, human resources, guest/tenant relations, corporate training and property management skills to increase profits, and capitalize growth.
• Result Driven
• Event/Promotion Planning
• Staff Scheduling
• Guest/Customer Services
• Budgeting and Cost Control
• Facility Management
• Inventory control
Work Experience
Task force executive housekeeping
Karynkleen Hospitality - LaGrange, GA
May 2019 to Present
Training the current housekeeping manager on a Marriott standards of a Courtyard hotel and helping to recruit housekeepers/ Engineering department My job will be over in three months Executive Housekeeper
Twelve hotel - Atlanta, GA
2016 to Present
Ensured exceptional customer care through guest satisfaction and other administrative assignments
• 108 rooms+ condo cleaning master keys and oversaw inventory QA inspection 94% overall cleanliness
• Utilized safe zone and management training to ensure all guest were always in a clean environment
• well trained on the proper opening and closing of the department Executive Housekeeper
Embassy Suites - Atlanta, GA
2014 to 2016
Experience Executive housekeeper director of housekeeping housekeeping manager yet with 28 years of experience in renovation opening hotels running a hotel department of laundry engineering Executive Housekeeper
Residence Inn Atlanta - Atlanta, GA
2012 to 2014
• Coordinate a 300-room property of a staff of 50 team members, while encouraging exceptional guest experiences through leading, training, and developing of hourly team members QA section 100 percent overall cleaning
• Manage office operations and ensured efficient check-in/check-out processes
• Track and increase guest satisfaction through SALT responses, guest assistance, and service recoveries
• Ensures suites and floors are serviced and inspected; laundry is cleaned and counted; and reports are done accurately
Residence Inn Atlanta Atlanta Georgia
Executive Housekeeper 2012-2014
• Maximized profitability of 197 bed property by managing all accounts; and oversaw
• Executed training standards and corporate reporting Lead staff of 30 to 100% occupancy for current and fugue the QA inspection of the 98 percent exceed goals
• Coordinated staff in planning large scale events including; scheduling, budgeting,
• Managed yearly operations budget including: payroll, expenses, Executive Housekeeper
Doubletree Roswell - Roswell, GA
2009 to 2012
• Ensured exceptional customer care through guest satisfaction and other administrative assignments
• 297 rooms master keys and oversaw inventory QA inspection 98% overall cleanliness
• Utilized safe zone and management training to ensure all guest were always in a clean environment
• well trained on the proper opening and closing of the department Education
High school or equivalent
Skills
Housekeeping Supervisor, Front Desk, Information Technology Certifications/Licenses
Food handler certification
August 2019 to August 2021
Certification in F/B food services in Hotel
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