Sales Customer Service,General Manager,Production Management

JAMES HARRIS JR.

*** ******* *** ****** 214-***-****

Arlington, Texas 76002 ***************@*****.***

MISSION:

To participate with and lead a sales and customer service team for a company in such a way that ensures customers are satisfied with products and services, increases revenues and profits, and encourages team members to learn new skills and grow professionally. QUALIFICATIONS

Sales Management: Consistently achieve targeted sales goals.

Financial Operations: Plan and manage financial operations to increase profits.

Training/Staff Development: Build productive teams committed to achieving company goals.

Inventory Management: Manage inventories to control costs and increase profits. SALES LEADERSHIP

TITLEMAX/TMX FINANCE, Cleburne, Texas 9/12 – 2/19

General Manager

Sales Management: Managed 3 financial services stores for a company established for 20-years. Managed the Cleburne store with revenues of $700,000 for 4.5 years. Managed a Dallas store with

$375,000 in revenues for one year. Planned and managed startup operations for a Dallas store that produced $200,000 the first year. Hired, trained, supervised, and evaluated performance of 3 employees, including the Store Manager.

Achievements:

Revenues/Profits: Successfully built revenues to $700,000 for the Cleburne store by providing exceptional customer service and fostering long-tern relationships with customers. Promoted to the second Dallas store to successfully improve profitability by reducing charge-offs 50%. RENT -A-CENTER, Dallas, Texas 6/07 – 9/12, 3/01 – 9/04 Manager, Store #2192 (6/07 – 9/12)

Sales Management: Managed daily sales operations for a retail store grossing $1 million annually. Managed customer service, financial operations, staffing, and inventory control to ensure compliance with company guidelines for service and profitability. Reviewed and approved customers’ credit applications for rental of electronics, household appliances, and furniture. Hired, trained, supervised, developed, and evaluated performance of 3-4 Sales Associates to support their career advancement. Achievements:

Revenues/Profits: Increased sales 4% to $936,000 annually from $900,000 by improving customer service and product availability.

Loss Control: Reduced annual inventory loss 43% by upgrading customers’ credit ratings and tracking timely payments. (Reduced loss to 8 units from 14 previously.) Manager, Store #483, Dallas, Texas (3/01 – 9 /04)

Sales Management: Managed daily business operations for a retail store grossing $780,000 annually. Approved customers’ credit applications for rental services. Hired, trained, supervised, developed, and evaluated performance of 3-4 Sales Associates to build a strong team. Achievements:

Revenues/Profits: Increased sales 18% to $780,000 annually from $660,000. Increased profits to 15% from 10% previously by upgrading customers’ creditworthiness. JAMES HARRIS JR., page 2 of 2

SIEMENS, Grand Prairie, Texas 9/04 – 5/07

Manufacturing Manager

Production Management: Planned and managed daily production operations of the Low Voltage Switchgear Department for a global technology manufacturer. Planned and coordinated budgeting, scheduling, customer satisfaction, purchasing, inventory control, staffing, and training. Managed daily production (work-in-progress) averaging $1.5 million weekly. Supervised utilization of tools and equipment valued at $2+ million. Plant produced $75 million in annual revenues. Achievements:

Revenues/Profits: Increased profitability $100,000 by reducing overtime costs.

Lean Manufacturing: Increased yields 40%, reduced materials variance 20%, and reduced waste by implementing and upgrading principles of Lean Manufacturing.

Quality Assurance: Reduced quality complaints 30% by implementing policies and procedures to improve production efficiency, achieve on-time delivery schedules, and improve customer satisfaction. COMPAQ COMPUTER CORPORATION, Houston, Texas 6/94 – 3/01 Operations Manager

Production Management: Planned and managed daily production operations of the department that manufactured network servers for customers of a global technology company. Planned and coordinated production scheduling, materials management, inventory, manufacturing, assembly, testing, production machinery, quality assurance, staffing, and training. Managed daily production (work-in-progress) averaging $3 million weekly. Supervised utilization of tools and equipment valued at $10+ million. Hired, trained, supervised, and evaluated performance of 350 employees working a two-shift schedule. Supervised 6 Production Supervisors.

Achievements:

Revenues/Profits: Increased profitability $150,000 by reducing overtime costs.

Lean Manufacturing: Increased yields 8%, reduced materials variance 12%, and reduced waste by implementing and upgrading principles of Lean Manufacturing. EDUCATION

Central Michigan University, Mountain Pleasant, Michigan

Master of Arts Degree in Personnel and Business Management Pepperdine University, Malibu, California

Master of Arts Degree in Human Resources Management University of Dayton, Ohio

Bachelor of Technology Degree in Industrial Engineering Technology

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