Customer Service Representative
Resume:
Jennifer Burns
Warehouse Coordinator - Mouser Electronics, Inc
Mansfield, TX 76063
********.*******@*****.***
I am seeking a position in which to further develop my 10+ years in customer service and employee training. I am motivated, diligent, eager to learn new skill sets, reliable, goal-oriented, and a team player. I am familiar with Microsoft Word, Excel, Outlook and PowerPoint. Work Experience
Warehouse Coordinator
Mouser Electronics, Inc - Mansfield, TX
September 2013 to Present
• Provide continual process improvement training.
• Ensure orders are being processed in a timely manner by managing and prioritizing work flow.
• Inspect work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Block and face products on shelves in accordance with company policy.
• Remove all debris and packaging from boxes and separate for recycling or disposal.
• Acknowledge equipment safety issues and contact maintenance regarding concerns and for quick resolution.
• Alternate goods in inventory by observing "first in, first out" approach to keep shelves organized and properly stocked.
• Volunteer to assist other departments with projects, demonstrating willingness to learn new tasks and increase skill levels.
Warehouse Inspector
Mouser Electronics, Inc - Mansfield, TX
September 2011 to September 2013
• Ensured customer orders were processed accurately and in a timely manner.
• Assisted with process improvement training.
• Managed quality assurance program including on site evaluations and internal audits. Stock Control Associate
Mouser Electronics, Inc - Mansfield, TX
June 2009 to September 2011
• Performed various functions, including pulling, consolidating and shipping customer orders in an efficient and timely manner.
• Worked with management to resolve inventory problems, improve operations and provide exceptional customer service.
• Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Market Street
Baker // Colleyville, TX // January 2009 to June 2009
• Cleaned and maintained bakery equipment.
• Determined quantity of product to prepare for same day operation.
• Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
• Mixed, proofed, shaped and baked dough for baguettes, bagels, and other breads.
• Set heat and humidity temperatures for proof box. Customer Service Representative
Mouser Electronics, Inc - Mansfield, TX
September 2005 to December 2008
• Provided quality customer service via phone, internet, email, and live chat.
• Processes orders both in office and via VPN at home.
• Ensured customer satisfaction.
• Responded to customer requests for products, services and company information.
• Compiled customer feedback and recommended service delivery improvements to management.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls in a prompt and appropriate manner. Stock Control Associate
Mouser Electronics, Inc - Mansfield, TX
October 2003 to September 2005
• Performed various functions, including pulling, consolidating and shipping customer orders in an efficient and timely manner.
• Worked with management to resolve inventory problems, improve operations and provide exceptional customer service.
• Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Education
Culinary Arts
Le Cordon Bleu Institute of Culinary Arts - Dallas, TX University of Texas - Arlington, TX
Skills
Fulfillment, Process improvement, Training, Customer service, Stocking, Shipping, Quality assurance, Time management, Shipping and receiving, Satisfaction, Vpn Certifications/Licenses
driver's license
Additional Information
Skills
• Graduated Magna Cum Laude • Customer-oriented
• Customer satisfaction • Exceptional time management skills
• Customer service • Stocking
• Email • Order fulfillment
• Managing • Training and developing
• Office • Performance improvements
• Process improvement • Document review
• Quality assurance • Organized
• Shipping and receiving • VPN
• Phone
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