Jennifer Burns

Warehouse Coordinator - Mouser Electronics, Inc

Mansfield, TX 76063

adav4a@r.postjobfree.com

469-***-****

I am seeking a position in which to further develop my 10+ years in customer service and employee training. I am motivated, diligent, eager to learn new skill sets, reliable, goal-oriented, and a team player. I am familiar with Microsoft Word, Excel, Outlook and PowerPoint. Work Experience

Warehouse Coordinator

Mouser Electronics, Inc - Mansfield, TX

September 2013 to Present

• Provide continual process improvement training.

• Ensure orders are being processed in a timely manner by managing and prioritizing work flow.

• Inspect work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

• Block and face products on shelves in accordance with company policy.

• Remove all debris and packaging from boxes and separate for recycling or disposal.

• Acknowledge equipment safety issues and contact maintenance regarding concerns and for quick resolution.

• Alternate goods in inventory by observing "first in, first out" approach to keep shelves organized and properly stocked.

• Volunteer to assist other departments with projects, demonstrating willingness to learn new tasks and increase skill levels.

Warehouse Inspector

Mouser Electronics, Inc - Mansfield, TX

September 2011 to September 2013

• Ensured customer orders were processed accurately and in a timely manner.

• Assisted with process improvement training.

• Managed quality assurance program including on site evaluations and internal audits. Stock Control Associate

Mouser Electronics, Inc - Mansfield, TX

June 2009 to September 2011

• Performed various functions, including pulling, consolidating and shipping customer orders in an efficient and timely manner.

• Worked with management to resolve inventory problems, improve operations and provide exceptional customer service.

• Managed quality assurance program including on site evaluations, internal audits and customer surveys.

Market Street

Baker // Colleyville, TX // January 2009 to June 2009

• Cleaned and maintained bakery equipment.

• Determined quantity of product to prepare for same day operation.

• Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.

• Mixed, proofed, shaped and baked dough for baguettes, bagels, and other breads.

• Set heat and humidity temperatures for proof box. Customer Service Representative

Mouser Electronics, Inc - Mansfield, TX

September 2005 to December 2008

• Provided quality customer service via phone, internet, email, and live chat.

• Processes orders both in office and via VPN at home.

• Ensured customer satisfaction.

• Responded to customer requests for products, services and company information.

• Compiled customer feedback and recommended service delivery improvements to management.

• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered constant flow of customer calls in a prompt and appropriate manner. Stock Control Associate

Mouser Electronics, Inc - Mansfield, TX

October 2003 to September 2005

• Performed various functions, including pulling, consolidating and shipping customer orders in an efficient and timely manner.

• Worked with management to resolve inventory problems, improve operations and provide exceptional customer service.

• Managed quality assurance program including on site evaluations, internal audits and customer surveys.

Education

Culinary Arts

Le Cordon Bleu Institute of Culinary Arts - Dallas, TX University of Texas - Arlington, TX

Skills

Fulfillment, Process improvement, Training, Customer service, Stocking, Shipping, Quality assurance, Time management, Shipping and receiving, Satisfaction, Vpn Certifications/Licenses

driver's license

Additional Information

Skills

• Graduated Magna Cum Laude • Customer-oriented

• Customer satisfaction • Exceptional time management skills

• Customer service • Stocking

• Email • Order fulfillment

• Managing • Training and developing

• Office • Performance improvements

• Process improvement • Document review

• Quality assurance • Organized

• Shipping and receiving • VPN

• Phone

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