Scrum Manager

SHILPA TIRMAL REDDY

Phone: 201-***-****

Email: ******.***********@*****.***

Address: ** ********** *****, *** #*, Jersey City, NJ 07306 SUMMARY

• Over 10 years of experience as Senior Scrum Master, Scrum Master, Project Manager and Business Analyst with excellent track record of Agile Scrum, XP and Kanban methodologies.

• Involved in Sprint Planning, Estimation, Product Backlog Grooming, Story Point Evaluation, Sprint Backlog Prioritizing, Retrospective, Sprint Reviews and Client Demo.

• Experience in working with Product Owners, Business Analysts, Business Teams, Scrum Team members, Architects, Portfolio Managers and Vice Presidents to ensure the effective and efficient functioning of scrum teams.

• Coach multiple teams to apply scrum methods and train them to be self-organizing and self- managing through meaningful use of Agile concepts like Backlog Refinement, User Story Value Mapping, Sprint Planning, Sprint Demo, Sprint Retrospectives, Scrum of Scrums and daily stand- ups.

• Identified and resolved impediments, tracked progress, worked with Product Owner to groom the product backlog, facilitated release planning and coached teams to deliver high quality tested product with Agile teams.

• Good in liaising with Business Owners, Product Owners, Subject Matter Experts, Users, Scrum Master, Architect, Developers, QA Testers and Deployment Team during phases of SDLC.

• Good understanding of all phases of Software Development Life Cycle (SDLC) methodology

(such as requirement, analysis, design, data modeling, business process modeling, implementation and deployment).

• Have excellent skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency. EDUCATION

MASTER OF BUSINESS ADMINISTRATION

Osmania University, Telangana, India

BACHELOR OF TECHNOLOGY

JNTU, Hyderabad, Telangana, India

CERTIFICATION

SAFE® 4 AGILIST

Scaled Agile

SAFE® 4 SCRUM MASTER

Scaled Agile

SKILLS

Project Management Methodologies

AGILE SCRUM, SAFE, KANBAN, XP AND WATERFALL

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Project Management Tools

MS OFFICE, MS PROJECT, MS VISIO, TFS, CONFLUENCE AND JIRA ERP

TABLEAU, POWER BI

Operating Systems

WINDOWS

Database

ORACLE 8I, MS SQL

Business Documentation Skills

BRD, FRD, FLOW DIAGRAMS, PROJECT PLAN, PROJECT ESTIMATE Value-Added Leadership

CROSS-FUNCTIONAL SUPERVISION, TEAM BUILDING AND MENTORING, CLIENT RELATIONS AND PRESENTATIONS, BUSINESS AND IT PLANNING, VENDOR MANAGEMENT

EXPERIENCE

JAN 2019 – TILL DATE

SENIOR SCRUM MASTER

BARNES & NOBLE – NEW YORK CITY, NY

Lead multiple teams in multiple projects related to Cloud Migration, Audio Books (Digital Line), Textbook Outsourcing, ORO Commerce and other Order Management System related projects. Lead them in adapting to User Stories, TDD, Continuous Integration, Continuous Testing, pairing programs using Agile Games. Coached scrum masters in facilitating daily stand-ups and scrum ceremonies for scrum teams, product owners to groom the backlog and plan sprints. Tracked, escalated and removed impediments.

• Coached/mentored team on the Agile Scrum methodology in order to constantly improve team’s standards of work

• Identified and managed the risks associated with projects and programs to achieve project success

• Support team to provide transparency on Sprint progress through JIRA Dashboards

• Set and ran effective recurring status meetings with Scrum Masters, product and delivery managers

• Tracked burn down, issues, progress and worked with component teams to resolve issues.

• Collaborate with project teams (both on and offshore), create and maintain project plans and schedules.

• Champion and manage weekly backlog grooming sessions with the team, ensuring work items are estimated, ready-for-work and maintained

• Assessed teams and mentored teams towards SAFe maturity by recommending enhancements & improvements and ran weekly scrum of scrums sessions.

• Managed the program backlog and ensured that team adapt to changes discussed and agreed in inspect & adapt, guided the teams to be self-organized to fill gaps in SAFe & Scrum frameworks.

• Added & improved reports at both team and program levels, for internal & external communication to improve transparency and configured/ enhanced Jira as required. 3

FEB 2016 – DEC 2019

SCRUM MASTER/ SENIOR SCRUM MASTER

DEPARTMENT OF CITYWIDE ADMINISTRATIVE SERVICES – NEW YORK CITY, NY Acted as Sr. Scrum Master for various application Programs, provided leadership for development, test and deployment of a variety of applications. Supported teams in transitioning to Agile Scrum from Waterfall, coached and mentored two offshore development teams, scrum masters and business managers.

• Managed team health and assist the team to remove impediments in release process.

• Engaged with other Scrum Masters to improve effectiveness of Scrum at portfolio level

• Worked with Product Owners to define project scope and objectives

• Worked effectively with others to remove delivery roadblocks

• Managed sprint backlog items and tasks

• Managed all Scrum boards (physical or virtual)

• Reported at daily Scrum of Scrum meetings.

• Lead the teams’ efforts towards continuous improvement and help the team to become a high- performance team.

• Organized and Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning

• Took responsibility for delivery and management of the tasks. Also assisted teams with internal and external communication for improved transparency, prioritization and resolution of product defects.

• Provided status reports to stakeholders in a timely manner and helped the team to make work visible through burndown charts.

MAR 2013 – JAN 2016

BUSINESS ANALYST/ PROJECT MANAGER/ SCRUM MASTER

BARNES & NOBLE – NEW YORK CITY, NY

Lead two teams for multiple projects related to digital line of Barnes & Noble and Order Management System. Facilitated daily stand-ups and scrum ceremonies for two scrum teams. Worked with product owners to groom the backlog and plan sprints. Tracked, escalated and removed impediments. Reported at daily Scrum of Scrum meetings. Tracked burn down, issues, progress and worked with component teams to resolve issues.

• Responsible for leading and managing multiple projects from both IT and business perspective

• Worked effectively with others to remove delivery roadblocks

• Lead and managed complex projects and its delivery through the initiation, planning, execution, control and closing phases.

• Provided a single point of contact for projects and removed obstacles for developers and testers

• Produced project plans for simple to large, complex projects

• Guided team through continual improvement process

• Empowered the team to make system and process improvements, captured in sprint retrospective meetings

• Use key Scrum metrics (burndown, velocity) to help deliver committed work

• Gathered and documented requirement in Jira and groomed backlog with estimates. MAR 2012 – FEB 2013

BUSINESS ANALYST

JERSEY CITY PUBLIC LIBRARIES – JERSEY CITY, NJ

Gathered, documented and tracked requirements for multiple projects related to product Master and Customer Master applications. Documented and tracked risk and reported team’s work to upper management and customers. Consistently worked to improve the processes and quality of our team's work, ensuring that software conformed to architectural standards and participating in design and implementation reviews.

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• Worked on a hybrid of Waterfall and Agile Methodology.

• Identified and documented lessons learned and improvement recommendations for application in future projects. Gathered information, analyzes data trends, identifies root causes and develops work products.

• Participated in JAD Sessions for gathering requirements from SME’s, played the role of a Facilitator as well as Scribe in the JAD session and conducted requirement workshops to verify and validate business requirements.

• Created “AS-IS and TO-BE Business Process Workflow” diagrams using MS VISIO and presentation using Power Point.

• Conducted Monthly Business Prioritization meetings with the stakeholders identify features to be scheduled for the upcoming release

• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, functional and non-functional requirements.

• Co-coordinated the User Acceptance Testing (UAT) with the SME’s to make sure that all the business requirements are addressed in the application. AUG 2009 – SEP 2011

BUSINESS ANALYST

WOOLWORTH SUPERMARKETS – INDIA

Gathered, documented and tracked requirements for Store System Enhancements and other internal projects. Goal of these project was to enhance the POS for more efficient Store Order Management, Sales Reporting and Employee Management.

• Created As-Is and To-Be Business Process Models using MS Visio.

• Interacted extensively with various business groups, stakeholders and users to develop the Vision Document that is aligned with corporate strategic objectives.

• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, functional and non-functional requirements.

• Documented meeting minutes from JAD sessions and obtained sign-offs from JAD participants.

• Co-coordinated the User Acceptance Testing (UAT) with the SME’s to make sure that all the business requirements are addressed in the application.

• Coordinated project scheduling and status reporting with the project manager.

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