Manager Project

MARK HENRY HERSHBERGER

**** ******* **.

Brighton, MI 48114

Phone 734-***-****

Email: ********************@*****.***

Summary:

A dynamic leader and information technology professional with 20+ years of experience as IT Director, Portfolio Manager, Program, Project manager, Technical Manager and Business Analyst with a demonstrated track record of successful engagement management, budget management and project delivery. A technical hands-on manager with contract negotiation and management experience. This experience has included delivery of Enterprise Cloud, Identity & Security Management, Oracle PeopleSoft, Oracle Fusion, SalesForce, Kaufman Hall, Krames Patient Education and Kronos. Background in both the Agile and Waterfall methodologies. Experienced in IT Consulting, Cloud Governance, Infrastructure, Applications and frameworks including ITIL, COBIT, DevOps, SAFe and CMMI. Over 10 years in Cloud services, Cloud data centers, Networking, Outsourcing and Contract management. Established and Managed Cloud compliance strategy for multi-cloud / hybrid cloud environments to provide total visibility into all business cloud activities and optimize assets for costs and performance. Led the review of vendor/provider services, contracts and discounted pricing for cloud management solution. Adept at establishing relationships with enterprise organizations both internal and external to the client while managing customer expectations, reviewing and assessing supplier capability, SLA, MLA, Security and SOX compliance in addition to ensuring customer satisfaction daily. Managed development and operation teams in Oracle Cloud, ERP Healthcare, Automotive, Retail and Merger Acquisition environments. Excellent communication and interpersonal skills which enable communications with resources at any level and ability to forge the relationships necessary to ensure successful project delivery.

CERTIFICATION

PMP Certified

Scrum Master Certified

Six Sigma Green Belt Certified

EMPLOYMENT HISTORY

FCA Fiat Chrysler Automobiles (V2SOFT Inc.), Auburn Hills, MI

Aug 2019 to Current

Senior Program Portfolio Manager

Responsibilities:

Managed Program and Projects with team size from 15-75 functional and technical resources on and offshore

Managed RFP Development and Program Project planning across organizational divisions for the HR and Payroll initiative

Directed and managed the Infrastructure and Applications analysis and estimations for the lift and shift migrations for PeopleSoft 9.2

Led the review of the functional HR and Payroll processes for FCA America, Canada and Mexico for HR and on and off cycle Payroll for 70,000+ employees

Led impact analysis for HR and Payroll customizations and enhancements for Oracle Exadata, PeopleSoft 9.2 PUM 16

Managed cross-functional teams within V2SOFT for the elaboration and deep dive sessions for FCA Functional and technical teams to verify required retrofit and phased planning through 2022

Managed the strategic program / project planning, resources, issues, risks, mitigation and cross-functional impacts to the FCA organization

Supported deep dive sessions for discovery for FCA PeopleSoft HR and Payroll systems for strategic planning and milestones for the initiative

Evaluated Oracle PeopleSoft PUM releases, Microfocus Cobol. Elastic Search and business functions for FCA replatform initiative

Managed the working sessions and development of recommendations and solution for the 2-year implementation, migration and related phases

Developed and delivered the RFP and artifacts for the replatforming of FCA NA for the HR and Payroll PeopleSoft Applications, Database(s), Networking and related Infrastructure

Development Tools: PeopleSoft 9.2, PUM 16-PUM 32, Office 365, PMBOK, Visio, PMI, MS-Office, SCRUM. AGILE, Waterfall

BCBSM/Emergent Holdings Inc. (V2SOFT Inc.), Southfield, MI

Oct 2018 to July 2019

Senior Program Project Manager

Responsibilities:

Managed Program and Projects with team size from 15-75 functional and technical resources on and offshore

Managed budgets from 5-10 million across organizational divisions

Directed and managed the migration and development to support the migration off the PPC EY platform to the new enterprise PPM Pro applications for Time Tracking, Project and Program Management with related performance and health check dashboards saving 600K annually

Managed BCBSM / EHI IT programs /project and analysis to support the continued delivery of Cloud Planview PPM Pro and merger acquisitions requirements for NetSuite, Cloud Salesforce, PPM Pro and Oracle Fusion

Managed cross-functional teams to deliver Time Tracking and Project Management for a merger/acquisition entity for Emergent Holdings

Managed the strategic program / project planning, resources, issues, risks, mitigation and escalations for the payor functions including claims, enrollment, membership, compliance application development and cross-functional teams

Established and managed Cloud Governance rules to control costs, improve efficiencies and eliminate security risks

Provided weekly Executive Dashboard, IT Governance and related status weekly development metrics

Led the solution design and implementation aspects of engagement(s) to ensure highest quality, scalable integrated software solutions while delivering within constraints of time and budget

Directed the requirements and customizations the PPM Pro Cost Center Changes to support new G/L structure for merged entities

Provided Scrum Master management and facilitation supporting accelerated requirements, design, development, testing and delivery to support the objectives of executive leadership and merger & acquisitions

Provide Leadership IT Governance presentations, budget oversight, project status with all the stakeholders across functional groups

Managed the Planview PPM Pro vender relations, operations, infrastructure, testing, delivery and support for Emergent Holdings Inc. and Advantasure

Operations resources business and technical staff for the portfolio of programs and projects

Provided Organizational Business process design and management

Managed the re-branding component to align email /user IDs ID’s for merged entities to the new Advantasure ID’s and emails.

multiple programs and related projects for Financial, Supply Chain and Human Capital Management for large healthcare system

Provided Project Director services for key Enterprise Programs and projects including management of Cloud Oracle Enterprise systems

Established and Managed Cloud compliance strategy for multi-cloud / hybrid cloud environments to provide total visibility into all business cloud activities and optimize assets for costs and performance

Managed strategic programs for Salesforce, NetSuite and PPM Pro to support enterprise wide delivery for Advantasure

Managed initial discovery work sessions and impact assessments initiatives for the Integration of new Solution ID / Product ID to support revenue profitability reporting at Product / Customer level

Managed offshore and onshore applications development and technical teams, staffing and departmental management

Managed the design and development of PPM Pro Project and Time, Performance and historical.

Managed the implementation and delivery applications for over 1500+ users at Advantasure / EM users

Managed the Infrastructure and Application delivery of enterprise Integration across multiple platforms

Developed Milestones, MS-Schedules, C-level status, Portfolio and Program Management, Risk and Issues logs. Requirements and Governance presentations leading health product and services provider

Led the review of vendor/provider services, contracts and discounted pricing for cloud management solution

Development Tools: PPM Pro Managed Cloud Services, Salesforce Cloud, Office 365, PMBOK, Visio, PMI, MS-Office, SCRUM. AGILE, Waterfall

McLaren Health Care (CSI Healthcare IT), Flint, MI

Mar 2016 to Jul 2018

Senior IT Program Project Manager

Responsibilities:

•Managed Program and Projects with team size from 25-150 functional and technical resources with both on and offshore resources

•Managed budgets from 15-25 million across organizational divisions

•PMO Senior IT PeopleSoft Program Manager over strategic programs and projects delivering McLaren Health Systems ERP PeopleSoft Enterprise implementation of 9.2 FSM SCM and HCM directing development teams and business analysts to deliver strategic healthcare solutions

•Directed and managed the functional design for HCM, Financials, and Supply Chain Pillars and related technical teams for program and project delivery of Oracle Supply Chain\ Cloud systems for McLaren Health Care

•Established and managed Cloud Governance rules to control costs, improve efficiencies and eliminate security risks

•Managed the strategic program / project planning, resources, issues, risks, mitigation and escalations for 10mil + implementations

•Provided weekly Executive Dashboard, IT Governance and related status weekly development metrics

•Provide Leadership IT Governance presentations, project status with all the stakeholders across functional groups

•Managed the Oracle / Internal business and technical staff for the portfolio of programs and projects.

•Provided Organizational Business process design and management

•Managed multiple programs and related projects for Financial, Supply Chain and Human Capital Management for large healthcare system

•Provided Project Director services for key Enterprise Programs and projects including management of Cloud Oracle Enterprise systems

•Managed PeopleSoft Security Configuration project and deliverables

•Managed strategic programs for Document Management, Enterprise Budgeting, ERP PeopleSoft Financials and Supply Chain Management delivery

•Established and Managed Cloud compliance strategy for multi-cloud / hybrid cloud environments to provide total visibility into all business cloud activities and optimize assets for costs and performance

•Led the solution design and implementation aspects of McLaren engagement(s) to ensure highest quality, scalable integrated software solutions while delivering within constraints of time and budget

•Led the review of vendor/provider services, contracts and discounted pricing for cloud management solution

•Managed offshore and onshore applications development and technical teams, staffing and departmental management

•Implemented OPTUM360 Digital Document Management Systems (DMS) to support enterprise digital document archiving and retention.

•Managed the implementation and delivery of Cloud Based AXIOM Kaufman Hall Budgeting and Performance System, for 9 major Hospitals and supporting finance staff

•Managed the Infrastructure and Application delivery of enterprise Integration across multiple platforms with Cloud / Web integration

•Developed Status Decks, Metrics, Budgets, MS-Schedules for resources for CIO and CTO, provided escalations

Development Tools: Oracle Managed Cloud Services, ERP PeopleSoft FSM, SCM, HCM 9.2 ERP, PMBOK, Kaufman Hall AXIOM, PUM, Cerner Millennium, McKesson, Visio, MS-Office, PMI, SCRUM. AGILE, Waterfall

Priority Health (Spectraforce Technologies), Grand Rapids, MI

Mar 2015 to Oct 2015

Senior IT Project Manager

Responsibilities:

Managed Program and Projects with team size from 15-125 functional and technical resources both on and offshore

Managed budgets from 3-10 million across organizational divisions

EPMO Senior IT Manager over programs and projects for Spectrum Health (Priority Health), directing development teams and business analysts to deliver strategic healthcare solutions.

Developed MS-Projects, resource plans, Issue tracking time tracking, payroll processing, project control and project dashboard reporting

Managed weekly project vendor status meetings and project updates that supported the HIX and SILVERLINK health survey delivery, CMS Reconciliation, EDGE Reporting and Encounter Data Store (EDM) TriZetto release enhancements / support

Provide Leadership IT Governance presentations, project status with all the stakeholders across functional groups

Directed the program and project activities to complete budget forecast, release planning, charter development, PO, SOW, BA and MLA for large insurance company

Managed a team of developers and business subject matter experts to deliver interfaces and applications for Risk Adjustment and Proactive Health Identification system

Collaborate with highly skilled team of developers, infrastructure. security, applications and database resources to design, develop and deliver Risk Adjustment EDGE Data Store for Risk and Re-Insurance analysis and reporting

Established and Managed Cloud compliance strategy for multi-cloud / hybrid cloud environments to provide total visibility into all business cloud activities and optimize assets for costs and performance

Led the review of vendor/provider services, contracts and discounted pricing for cloud management solution

Managed requirements gathering, security risk reviews, architecture reviews, develop development and business teams

Directed the program and project delivery including technology Roadmaps for technology

Managed IT delivery for Individual Market Operations Automation and projects for Automate Cancellations, Reinstatements, Passive Renewals and CMS Reconciliation

Managed a team of developers, infrastructure, Web and database resources to develop Marketplace Annual Renewal Letters for Individual, Small Group, ACA and Pre-ACA and related ETL and file movement automation, processes

Managed programs and projects in the EPMO to support business goals through successful delivery of Leadership IT strategies and associated portfolio, program and project delivery and related health checks

Development Tools: MS-Project, Clarity-PPM, PMBOK EDGE, Facets, CMS, Jira, Informatica. Visio, MS-Office, SCRUM. AGILE, Waterfall

Independent Consulting, Howell, MI

Feb 2014 to Feb 2015

Program / Project Manager

Responsibilities:

Managed Program and Projects with team size from 15-75 functional and technical resources

Managed budgets from 1-2 million

Manage programs and projects for WEB Based UI and consumer facing digital music marketplace. Strategic consulting for brand development sales strategy.

Managed the initiation and planning for customer digital music marketplace project and related applications and infrastructure.

Provided IT Governance, Rick and Issue Management, Escalations, strategic, resource plans. status reports, budget s, forecasts and risk plans for project initiation and planning phases

Managing WEB Customer UI planning, business case development, collaborative sessions, requirements definition, security risk review, workflow and user acceptance testing (UAT)

Developed MS-Schedules for resource time tracking, payroll processing project control and project dashboard reporting

Providing project management using standard Project Life Cycle (PLC) and SDLC processes and project management methodologies including Waterfall and AGILE

Managed weekly project client status meetings supporting the product software and digital content enhancements

Managed the project weekly status meetings, risks and issues management, resource assignments, program and project planning and charter and SOW developments

Development Tools: MS-Project, VISIO, PMBOK, Visio, MS-Office, AGILE, Waterfall

Blue Cross Blue Shield of Michigan (iVantage Inc.), Detroit, MI

Jul 2013 to Oct 2013

IT Director / Program Manager - Delivery Manager

Responsibilities:

•Managed Program and Projects with team size from 30-75 functional and technical resources both on and offshore

•Managed budgets from 5-10 million across organizational divisions

•Provided IT Management and scheduling expertise to create master schedule and reduce project spend at completion, and return $342K to program budget.

•Provided Senior IT program and project management expertise for Blue Cross Blue Shield of Michigan to enhance, upgrade and maintain the Benefits Administration Solution Mapping System (SMS) and development of the Healthy Blue Achieve benefit plans within Health Care Value systems.

•Managed IT technical and business resources to exceed customer service and delivery expectations.

•Managed the day-to-day operations, project status, weekly issues and risk, steering committee meetings, budget review and application / technical architecture meetings

•Directed stakeholders across multi groups to gain consensus and deliver key health plan initiatives such as Healthy Blue Achieve / WEB SMS applications and infrastructure

•Provided senior program and project management for technical teams supporting release management, defect management, infrastructure upgrades and operational support

•Managed the Service Level Agreements (SLA) for the Solution Mapping System Benefits Management system

•Provide Leadership IT Governance presentations, project status with all the stakeholders across functional groups

•Provided Microsoft project schedule oversight, SLA and reporting of risks, issues, budget variance and change requests to ensure the team and the stakeholders were informed on the status on project and program status

•Worked with the Enterprise Project Management Office (EPMO) to provide the appropriate documentation and adherence to Lean Blue Way methodology standard for all new projects

•Created Roadmaps and re-engineering for organizational transformation of technology and business

Development Tools: MS-Project Server, Share Point, Microsoft Outlook, Project Delivery System, ChangePoint, Visio, MS-Office, AGILE, Lean Blue Way, Facets, Solution Mapping System

HealthPlus of Michigan, Inc., Flint, MI

Jul 2012 to Jun 2013

Project Manager Medicaid Services

Responsibilities:

Managed Program and Projects with team size from 15-100 functional and technical resources

Managed budgets from 1-5 million across organizational divisions

Provided Program / Project Management for Medicaid Services to support the Medicaid Line of Business and related IT systems and interfaces.

Provide IT Project Management of for Health Plus / State of Michigan Medicaid projects

Managed the Medicaid services support for insured populations, and the design, development and configuration for the new CSHCS, DUAL and D-SNP government Medicaid/Medicare benefit programs.

Managed the Medicaid Services and IT projects for government compliance, membership growth, new benefits plan and operational maintenance

Provided IT Governance updates new programs and performance

Provided Business and IT issue resolution, risk mitigation and root cause analysis for insurance eligibility and claim payment systems

Designed and Developed the WEB User Interface (Intranet) for the Medicaid Department and internal users Health Plus of Michigan users

Encouraged creative thinking, problem solving, and empowerment and teamwork

Routinely collaborated with department managers to identify continuous improvement opportunity

Development Tools: MS-Project, McKesson, Microsoft Outlook, AMISYS, Visio, MS-Office, AGILE, DCH CHAMPS

United Health Care (CIBER Inc), Southfield, MI

May 2010 to Jun 2012

Program Manager

Responsibilities:

Managed Program and Projects with team size from 100-300 functional and technical resources with both on and offshore resources

Led 8 programs and 400+ projects including membership growth, regulatory and operational requirements

Managed budgets from 10-50 million across organizational divisions

Program Project Manager for (EPMO) Enterprise Project Management Office providing IT leadership for 18 Programs and 15+ Project Managers for UnitedHealth Group Enterprise Project Management Office (EPMO).

Completed the technical and application projects for Pacific West Health merger system with reducing management fees and decreasing FTE and transactional resources.

Managed IT Programs/Project Solution Delivery for Enterprise Demand Intake, planning and scheduling for enterprise healthcare insurance organization

Established IT Governance roadmap, program strategies while responsible for multiple programs/projects simultaneously

Directed and managed diverse and dynamic resources for matrix organization including project requesters, funding approvers, technical teams and business subject matter experts for successful delivery of capital project and general funds

Developed program and project plans, budgets, forecasts, demand management, financials and resource allocations in PlanView 10

Managed programs including Community and State, Medicare and Retirement, Employer and Individual and enterprise technology services

Completed special PeopleSoft FSM ICD9-ICD10 mapping and conversions modification projects for ICD-10 compliance requirements

Provided Departmental leadership for the projects required for merger and acquisition of Pacific West Health systems

Directed delivery of enterprise payer programs including budgetary oversight, defining and articulating program health for 10+ million initiatives

Managed the gathering and updating program materials, completing budgeting, forecasting, and lessons learned documents

Adept at efficiently using organizational resources appropriately to accomplish the task at hand in a complex large healthcare and insurance enterprise

Directed programs within the UHC Community and State, Medicare and Retirees, Employer and Individual, Optum and Corporate segments

Coordinated portfolio management, defined programs and project management activities across business segments for infrastructure and application initiatives

Managed cross-functional technical and business teams and program interdependencies

Coordinated portfolio management activities across business segments for infrastructure and application initiatives

Development Tools: MS-Project, PLANVIEW10- PPM, PROMPT, PeopleSoft FCM Microsoft Outlook, Visio, MS-Office, AGILE, RSA

Oakwood Health Systems (Venator Holding), Dearborn, MI

Jan 2010 to May 2010

Project Manager

Responsibilities:

Managed Program and Projects with team size from 5-50 functional and technical resources

Managed budgets from 2-5 million across organizational divisions Provided IT Program/Project Management, staff management, operations support, infrastructure management, application management and budget oversight for delivery of the HealthCare Source Position Manager talent management system.

This system implementation provided the WEB Intranet and Internet availability for 14,000 current employees and up to 80,000 external users, providing the opportunity to attract talent for new positions and employment at Oakwood Health Systems.

Managed and supported the PeopleSoft HCM 9.0 business integration, interfaces and customizations for Department and Job Codes for the outbound interface into Position Manager and inbound New Hire interfaces and related integration

Supported the PMO, IT Governance roadmap review and updates, program strategies while responsible for multiple programs/projects simultaneously

Managed the PC HCM design, development, schedules, project deliverables and staff resources for Oakwood Health Systems and the vender for on-time and within budget delivery of enterprise talent management system

Managed the One Staff V3.6.2 upgrade for Oakwood enterprise nurse scheduling, including interfaces to KRONOS and PeopleSoft Payroll systems

Development Tools: MS-Project, Microsoft Outlook, PeopleSoft HCM 9.0, PeopleTools 8.49, Remedy 7, Kronos V6, Visio, MS-Office, Oracle 11i, Shell Scripts, SQL

Michigan Department of Health and Human Services, Lansing, MI

Aug 2007 to Sep 2009

Implementation Manager

Responsibilities:

•Managed Program and Projects with team size from 30-200 functional and technical resources with both on and offshore resources

•Managed budgets from 10-80 million across organizational divisions

•Provided IT leadership, project management and implementation management, budget management, application and infrastructure management to deliver the CHAMPS State of Michigan Medicaid Replacement system(s).

•Managed the business and technical teams at multiple facilities to implement state-of-the-art WebSphere J2EE WEB based applications to replace legacy mainframe eligibility and claims processing.

•Managed 10- 100+ staff at local and remote facilities for the State of Michigan CHAMPS project solution for enterprise Government WEB Based J2EE Application

•Managed the programs, schedules, project deliverables and resources for the State of Michigan, CNSI and external teams to accomplish successful delivery

•Directed the staff to deliver the CHAMPS Medicaid replacement program including management of business and technical resources

•Managed implementation and support of 100+ interfaces for the MIMMIS Medicaid replacement project for Releases 3-5

•Managed the conversion of claims and legacy data in conjunction with the conversion manager to ensure schedules and milestones for implementation were achieved.

•Managed the operational support for the CHAMPS Solution Release 3 Provider Enrollment system Implementation for the State of Michigan supporting 35,000+ Providers, Billing agents and State of Michigan MDCH users

•Managed the Oracle Financials upgrade that supported the CHAMPS claims processing systems for Medicaid, MI Child and Medicare Duals

•Completed implementation planning for the CHAMPS Release 4-5 for Fee for Service and Managed Care Implementation

•Completed the successful implementation of the State of Michigan Medicaid system replacement project (MIMMIS) for Fee for Service and Managed Care Medicaid releases4-5

•Led the Disaster Recovery Planning, and supported Project Governance and Control

Development Tools: MS-Project, GroupWise, Microsoft Outlook, Edifecs, Gentran, OTRS, Remedy, Visio, MS-Office, Oracle Financials, Oracle 11i, Siebel CRM, Cognos Reporting, FileNet, Data Stage, SeeBeyond, J2EE, Web Sphere, Shell Scripts, SQL, Vantage and CA-Unicenter

Henry Ford Health Systems (CSC), Detroit, MI May 2004 to Aug 2007

IT Manager

Responsibilities:

Managed Program and Projects with team size from 25-150 functional and technical resources both on and offshore

Managed budgets from 5-10 million across organizational divisions

Provided IT Management for delivery of Enterprise ePrescribe RX system, Ophthalmic Digital Imaging system for Eye Care Services, KRONOS Upgrade and Implementation for two hospitals and Kramer Patient Education systems for the healthcare network. Increased efficiencies, revenue generation and patient care and satisfaction with these new systems.

Managed the Off-Shore, On-Shore technical resources to increase efficiency and PeopleSoft / Kronos customer satisfaction.

Managed the ePrescribe program (Dr. First) Enterprise RX system for HAP insurance division of Henry Ford Health Systems (HAP) using an ASP solution to provide generic brands for patient prescription fulfillment at 4 Hospitals in the system.

Managed programs for the implementation and support of the Kramer Patient Education implementation for 14,000 users across 40 Hospitals and Medical Centers.

Managed and developed Off-Shore, On-Shore technical solution and resources to support Henry Ford Health Systems PeopleSoft SCM Financials and HCM / Kronos applications for a healthcare enterprise

Managed the selection and contract negotiations of the Nurse Scheduling, Staffing and Acuity Systems for 6000 + Nurses. Completed the project planning, budgets and enterprise project schedules for deployment

Completed delivery of the OIS Ophthalmic Digital Imaging System for Henry Ford Health Systems Corporate and 14 clinic locations supporting Eye Care Services Retina physicians and patient care

Completed the HL7 interface project management to provide census and acuity data for population of ANSOS Nurse Scheduling system

Provided the project management for the Kronos Time and Attendance and PeopleSoft 8.8 upgrades &implementations at two community hospitals that collected the time and attendance and generated payroll for 4000+ Hospital Employees

Provided project management and solution design for various projects and executed the initiating, planning, executing, controlling and closing phases of the projects and life cycle utilizing PMI and PMBOK standards

Established IT Governance and technology Roadmaps, program strategies while developing PMO for multiple programs/projects initiatives

Development Tools: Kronos iSeries 5, PeopleSoft HRMS 8.8, SQR, People Tools, People Code, Application Engine, SQR, Oracle 8, 9i, SQL-Plus, MS-Project 2003, MS-Project Server, MS-Office, OS/400, VISIO, TCP/IP, GroupWise, Microsoft Outlook, Kramer Patent Education, Dr. First, Ophthalmic Imaging System

ADDITIONAL HIGH-TECH EMPLOYMENT 1990 to 2004

Dimension Systems - TRW

Oct 2003 to Feb 2004

IT Consultant / BA

SYNOVA – FORD Motor Company

Oct 2002 to Jun 2003

Consultant / BA

YOUNGSOFT – University of Michigan Hospital

Oct 2001 to Sep 2002

Senior PM/ Interim CIO

Dimension Systems - University of Michigan

Jan 1999 to Sep 2002

TECH MGR

Domino’s Pizza Inc

Jan 1992 to Jan 1999

Manager of Distribution Systems

EDUCATION

•Masters Business Administration, Business Management, Cleary University, Howell, MI

•Bachelor’s Business in Administration, Finance, Cleary University, Howell, MI

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